Hello Tom,We have been We are glad to hear that you enjoy our products! We can assure you that we are diligently working with our suppliers to continue to provide top quality products at affordable prices. It is frustrating that we are dealing with supply chain issues and the high rate of inflation. During COVID and it's recovery, we have been shouldering the increased costs of doing business. We have not increased MAP pricing for over a year. If you have questions about the pricing, you are free to directly message us at: customerservice@pangeareptile.com. We hope our excellent products and world-class customer service will show you that we are committed to our customers. Warm regards, Sherri

Hello Donna, We reviewed the information for your order #115646. The order was placed on Wednesday, 2/1/23 at 3:34 pm. The time was past the cut off for us to ship the same day. We received an email from you on 2/3/23 requesting shipping information for your order. We responded on 2/3/23 that we will not be shipping the order until 2/6/23, as we do not ship on Thursday or Friday. We also provided you with the FedEx tracking number for your shipment scheduled for 2/6/23. We do not ship those days so the live animals do not sit in a warehouse or delivery vehicle over the weekend. Your crickets were shipped by our third party shipper on Monday, 2/6/23. Your order should have been delivered on 2/7/23, however, they were not delivered until 2/9/23 at 10:24 am. We understand your frustration with placing an order and expecting speedy and accurate delivery. Going forward, please remember that we ship our live animals (geckos, insects) on Monday through Wednesday of each week, with the exception of any holiday. We hope this helps you understand our order and shipping processes. In light of this issue, we are currently monitoring our deliveries. We are working on trying to prevent this from happening to any of our customers. Best regards, Sherri