4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Carolyn A
Verified Buyer
S&S Mattress
I researched all beds in a box. I have a purple bed at home but staying with my Mom and needed a comfy mattress without the huge price tag of the purple. I found this company and was pleasantly surprised the price was perfect. I ordered it and it came in a couple weeks. I got it upstairs on my own and it was easy to get out. I was pleased it did not have a smell at all. It is surprisingly very comfy and supports me i am on the heavier side. I am a side sleeper and it is perfect. When I make it back home I'm gonna order one for my guest room. Thanks silk and snow!
Response from Silk & Snow
Aug 10, 2020
Hi Carolyn
Thank you for the kind review! We're glad that you find your new mattress comfy and supportive. All the best,
Chloe
Susan S
Verified Buyer
S&S Hybrid Mattress - Queen
Sooo comfy!
We initially bought one for our teenage daughter and then found that we were all trying to sleep in her bed. So we bought one for ourselves and another one for her at ourcottage. We love this mattress and are so satisfied with our purchase!
We initially bought one for our teenage daughter and then found that we were all trying to sleep in her bed. So we bought one for ourselves and another one for her at ourcottage. We love this mattress and are so satisfied with our purchase!
Response from Silk & Snow
Aug 10, 2020
Hi Susan
Great news! We're happy that all of you are enjoying your mattresses! Have fun at the cottage :)
All the best,
Chloe
Keith S
Verified Buyer
S&S Mattress - Queen
Its been a few months since I got ...
Honestly its hard for me to say how good this mattress is because I've slept on a bad mattress for so long that this was bound to make a very big difference. I will say this though. I'm 310 pounds. 6 feet tall and have a very big amount of muscle mass and even after a quarter of a year it still feels like a brand new mattress !! I love it !!
Honestly its hard for me to say how good this mattress is because I've slept on a bad mattress for so long that this was bound to make a very big difference. I will say this though. I'm 310 pounds. 6 feet tall and have a very big amount of muscle mass and even after a quarter of a year it still feels like a brand new mattress !! I love it !!
Response from Silk & Snow
Aug 10, 2020
Hi Keith
Oh wow! We're thrilled that you love your mattress and that it's made a big difference! Thanks for the very kind review :)
All the best,
Chloe
Kimberly Z
Verified Buyer
S&S Mattress
As described, shipped on time, easy to install, comfortable to sleep on!
Response from Silk & Snow
Aug 10, 2020
Hi Kimberly
Great news! We're happy that you found the mattress comfortable and easy to install! Thanks for the review :)
All the best,
Chloe
Elizabeth M
Verified Buyer
S&S Hybrid Mattress - Queen
I’m reviewing my second S&S hybrid mattress. The first I bought was a double, and we liked it so much that we bought a Queen.
We’ve been sleeping on the Queen regularly since we purchased it in May. Right away I could feel that there was something different about this Queen versus the Double. It was instantly much softer to sleep on than I expected (the Double took a few months to break in and soften up). I had mixed feelings about this: though the softness made it comfortable right away without the break in period, I’m slightly concerned that this mattress will degrade more quickly than the Double.
My second observation is that the edge & corner construction on this Queen is not as firm as our double. When I or my husband sit on the edge, you can see that the mattress sinks down several inches. In light of the terrible mattress we’ve upgraded from, it feels petty to comment on this, since sinking down several inches doesn’t mean you can feel the bed frame underneath like we could with our other mattress. But I just found this a bit disappointing. Even when laying flat, there is some bulge at the edges, which is noticeable to me because we have a wooden bed frame with several inches of space along the side rails that I like to use for keeping my phone nearby. The bulge of this mattress gets in the way.
One final thing is that I ordered a mattress encasement to protect the mattress. I was surprised when the encasement was very different from the one we got from S&S for our Double mattress. The new encasement was not an encasement at all, but more a of a traditional mattress cover with a plasticy feel. The encasement we have for our double encloses the entire mattress with a zipper and has a luxurious feel to it that also seems durable enough to stand up to spills. I was disappointed with the new mattress cover m, so returned it. Fortunately S&S made it easy to return. The customer service was excellent.
I’m giving 4 stars because this is an all around nice and comfortable mattress. A lot of people would be happy with it. I’m just concerned that the quality of product may have fallen somewhat, and that’s because I have a reference to compare to.
We’ve been sleeping on the Queen regularly since we purchased it in May. Right away I could feel that there was something different about this Queen versus the Double. It was instantly much softer to sleep on than I expected (the Double took a few months to break in and soften up). I had mixed feelings about this: though the softness made it comfortable right away without the break in period, I’m slightly concerned that this mattress will degrade more quickly than the Double.
My second observation is that the edge & corner construction on this Queen is not as firm as our double. When I or my husband sit on the edge, you can see that the mattress sinks down several inches. In light of the terrible mattress we’ve upgraded from, it feels petty to comment on this, since sinking down several inches doesn’t mean you can feel the bed frame underneath like we could with our other mattress. But I just found this a bit disappointing. Even when laying flat, there is some bulge at the edges, which is noticeable to me because we have a wooden bed frame with several inches of space along the side rails that I like to use for keeping my phone nearby. The bulge of this mattress gets in the way.
One final thing is that I ordered a mattress encasement to protect the mattress. I was surprised when the encasement was very different from the one we got from S&S for our Double mattress. The new encasement was not an encasement at all, but more a of a traditional mattress cover with a plasticy feel. The encasement we have for our double encloses the entire mattress with a zipper and has a luxurious feel to it that also seems durable enough to stand up to spills. I was disappointed with the new mattress cover m, so returned it. Fortunately S&S made it easy to return. The customer service was excellent.
I’m giving 4 stars because this is an all around nice and comfortable mattress. A lot of people would be happy with it. I’m just concerned that the quality of product may have fallen somewhat, and that’s because I have a reference to compare to.
Rod K
Verified Buyer
S&S Hybrid Mattress
This is a great mattress ! Firm but plush enough to make you sleep really well. My wife and I both love it and are glad we bought from a Canadian company!
Response from Silk & Snow
Aug 10, 2020
Hi Rod,
That's great news! We're happy that you're both enjoying your new mattress :)
All the best,
Chloe
Kirsty C
Verified Buyer
Adjustable Pillow (Retail)
I have finally found a pillow I am happy with! After months of trying other pillows and wasting so much money, I found Silk & Snow and they had a satisfaction guarantee, which I love. This pillow is exactly what I was looking for - soft and lofty. Soft, but doesn’t squish down flat. Customer service was great; I did ask for some more of the filling, which they happily obliged and sent to me quick. Also, the sewing at the end of the zipper came undone so the slider came off and I wasn’t able to do up the zipper anymore; Customer service sent me a replacement pillow which I am thrilled about. -1 star because I think the zipper and sewing there could use some improvement, but overall I am very happy with the pillow, and their fabulous customer service! Bonus that it’s a Canadian company!
Response from Silk & Snow
Aug 23, 2020
Hi Kirsty
Thank you for taking the time to send us your feedback. We apologise again for the zipper and sewing but regardless we are happy to hear that you're enjoying your pillow.
All the best!
Susan
Cooper S
Verified Buyer
S&S Hybrid Mattress
Great delivery. Soft and no motion transfer. I actually really like it. No complaints.
Response from Silk & Snow
Aug 10, 2020
Hi Cooper
Excellent! We're thrilled that you really like your new mattress. Thank you for the kind review!
All the best,
Chloe
Michael P
Verified Buyer
S&S Hybrid Mattress - King
Very easy on-line purchase. Delivery was great and it is the most compact delivery of a king size mattress I have ever had in my life. Open the package and boom - full king size mattress. I have had major neck surgery. This mattress is very comfortable and is helping reduce my neck and back pain. Our 2 - 90 pound dogs also love it!l Many times it is a fight to get them off so we can go to bed.
Response from Silk & Snow
Aug 10, 2020
Hi Michael,
That's great to hear! We're happy that you (and your dogs) love the mattress :) To many more comfy sleeps!
All the best,
Chloe
George M
Verified Buyer
S&S Mattress
We are happy with the mattress so far. The shipping was fast and the customer service is outstanding!
Response from Silk & Snow
Aug 10, 2020
Hi George
Excellent news! I'm glad that you're happy with your mattress! I'll be sure to send your positive feedback to the customer service team :)
All the best,
Chloe
Manon D
Verified Buyer
S&S Hybrid Mattress
Confortable but warm
Response from Silk & Snow
Aug 23, 2020
Hi Manon
Thank you for taking the time to send us a review. We are happy to hear that you're finding your mattress comfortable.
All the best,
Susan
Chantal D
Verified Buyer
S&S Hybrid Mattress
easy set up.comfortable.
Response from Silk & Snow
Aug 10, 2020
Hi Chantal,
Thanks for the kind review. We're happy that you're enjoying your mattress and found it easy to set up!
All the best, Chloe
Miranda A
Verified Buyer
S&S Hybrid Mattress - Queen
I bought the queen-sized hybrid mattress.
Such a great mattress. Perfect amount of support and comfort. Doesn't swallow your body like a memory foam mattress.
I'd highly recommend getting their pillows as well. Divine.
Such a great mattress. Perfect amount of support and comfort. Doesn't swallow your body like a memory foam mattress.
I'd highly recommend getting their pillows as well. Divine.
Response from Silk & Snow
Aug 10, 2020
Hi Miranda
Great news! We're happy to hear that you're enjoying your hybrid mattress and pillows :) Thanks for the review!
All the best, Chloe
Natasha M
Verified Buyer
S&S Hybrid Mattress - Queen
Beautiful, good quality, heavy mattress. It took roughly 6-8wks for me to appreciate the positive effect it was having on my body. Would recommend:)
Response from Silk & Snow
Aug 10, 2020
Hi Natasha
That's great to hear! We're happy that you're enjoying the mattress. Thank you for the review :) All the best, Chloe
Louise M
Verified Buyer
This mattress has really helped my back
Response from Silk & Snow
Aug 07, 2020
Hi Louise
We're glad to hear that you're enjoying your mattress and that your back is feeling better :) Thanks for the kind review! All the best, Chloe
Paul B
Verified Buyer
S&S Hybrid Mattress - King
Great delivery, product quality and reasonable price for the value. Still trying to get use to the mattress firmness and there is some heat retention however not excessive. I would recommend for those seeking a firm mattress.
Response from Silk & Snow
Aug 23, 2020
Hi Paul
Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are happy to hear that you would recommend our Hybrid mattress to those in search of a firm mattress.
All the best
Susan
Sheila R
Verified Buyer
Adjustable Pillow (Retail)
Great pillow!!
Response from Silk & Snow
Aug 07, 2020
Hi Sheila
We're happy to hear that you're enjoying your new pillow! Thanks for the great review :) All the best, Chloe
Terry H
Verified Buyer
✴️✴️✴️✴️✴️
Delivered quickly after I ordered it. Thrilled with the ease of a mattress in a box to transport to my lake cottage.
Love the comfort of the mattress.
Delivered quickly after I ordered it. Thrilled with the ease of a mattress in a box to transport to my lake cottage.
Love the comfort of the mattress.
Response from Silk & Snow
Aug 07, 2020
Hi Terry
That's great news! We're happy that you received your mattress quickly and found it easy to transport. Here's to many more comfy nights of sleep at the cottage! All the best, Chloe
Sharon H
Verified Buyer
S&S Hybrid Mattress - Queen
We are very pleased without mattress
It has retained its shape so far
I’m pleased we could buy a Canadian made product. This was recommended by a friend who worked there
It has retained its shape so far
I’m pleased we could buy a Canadian made product. This was recommended by a friend who worked there
Response from Silk & Snow
Aug 07, 2020
Hi Sharon
We're happy to hear that you're enjoying your new mattress! Thank you for the great review :) All the best, Chloe
Pirunthan P
Verified Buyer
Terry Bath Towels
Great mattress! We've switched every bed in the house to a Silk & Snow mattress.
Response from Silk & Snow
Aug 23, 2020
Hi Pirunthan
Woohoo! Great news!
All the best,
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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