4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Marc-Andre C
Verified Buyer
Matelas S&S - Queen
Amazing customer service!!
Thanks
Thanks
Response from Silk & Snow
Aug 23, 2020
Hi Marc-Andre
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Susan
Nicholas H
Verified Buyer
Good Matress
Response from Silk & Snow
Aug 06, 2020
Hi Nicholas Thank you for the awesome review! We're happy to hear that you're enjoying your mattress :) All the best, Chloe
Sabrina G
Verified Buyer
S&S Mattress - Full
Ordered because a friend recommended. Price for frame and mattress was best around. Delivered to my apartment before I was there(was moving across province) my roommate was able to accept the delivery.
He said assembly was easy came with everything you needed and all was clear.
The bed itself...well holy am I ever satisfied.
So comfortable, super effective motion transfer reduction, only thing I regret is not ordering pillows.
The downside for me was all the packaging(in order to keep everything super secure there was a fair amount of cardboard etc)
However as I started to break it all down, I noticed a handy little box cutter inside the box! Didn't quite make it through the whole process but lasted for 80% and was able to break the smaller pieces easy enough after that.
Overall super pleased with my purchase.
First time ever buying a new mattress and frame so was nervous,but for sure recommended silk and snow and it will now be the first name that comes to mind when I need a bed.
Sincerely,very impressed first time customer.
He said assembly was easy came with everything you needed and all was clear.
The bed itself...well holy am I ever satisfied.
So comfortable, super effective motion transfer reduction, only thing I regret is not ordering pillows.
The downside for me was all the packaging(in order to keep everything super secure there was a fair amount of cardboard etc)
However as I started to break it all down, I noticed a handy little box cutter inside the box! Didn't quite make it through the whole process but lasted for 80% and was able to break the smaller pieces easy enough after that.
Overall super pleased with my purchase.
First time ever buying a new mattress and frame so was nervous,but for sure recommended silk and snow and it will now be the first name that comes to mind when I need a bed.
Sincerely,very impressed first time customer.
Response from Silk & Snow
Aug 23, 2020
Hi Sabrina
Thank you for taking the time to write to us, we appreciate your feedback! We are so happy to hear you're enjoying your new mattress.
All the best,
Susan
Chris S
Verified Buyer
Pillow - King
Best pillow ive ever had
Response from Silk & Snow
Aug 06, 2020
Hi Chris Excellent news! We're thrilled to hear that you're enjoying your new pillow :) All the best, Chloe
Chris S
Verified Buyer
S&S Mattress - King
Definitely a good value, could be a little softer
Response from Silk & Snow
Aug 23, 2020
Hi
Thank you for taking the time to write to us, we appreciate your feedback!
All the best,
Susan
Rahul B
Verified Buyer
S&S Mattress - Queen
Great mattress! Very happy with the purchase.
Response from Silk & Snow
Aug 06, 2020
Hi Rahul Excellent! We're happy that you're enjoying your new mattress :) Thank you for leaving us a review! All the best, Chloe
beatrice p
Verified Buyer
Sheet Set - King (white)
good quality! nice and cool.
Response from Silk & Snow
Aug 06, 2020
Hi Beatrice Excellent! We're happy you're enjoying the new sheets! Thanks for taking the time to leave us a review :) All the best, Chloe
Karen P
Verified Buyer
S&S Mattress - Queen
Love, love love our new silk and snow mattress. Last year we bought an Endy for the cottage and liked it fine but the new silk and snow in the camper is everything a memory foam mattress should be. Shipped in record time despite the pandemic. Thanks silk and snow... we love you.
Response from Silk & Snow
Aug 06, 2020
Hi Karen Thanks for the kind review! We're happy you're loving the mattress and that you received it quickly :) Have fun at the cottage! All the best, Chloe
Robin R
Verified Buyer
S&S Hybrid Mattress - Queen
I was sceptical to buy a box bed that had springs in it. Everything has been great. The bed is a little more firm than I expected but it is very comfortable. I am glad I purchased it.
Response from Silk & Snow
Aug 06, 2020
Hi Robin Great news! We're happy that you're enjoying your new bed. Thank you for taking the time to write a review :) All the best, Chloe
Aidan S
Verified Buyer
S&S Hybrid Mattress - King
S&S Hybrid review: I am a combo sleeper (side and back) and I bought the queen initially. During the trial period I put the mattress on the ground and it was SUPER comfortable. It was so comfortable I bought a king-size S&S hybrid also! I bought new bed frames for both the king and queen size mattresses which had wooden slats but with spacing of over 3 inches. The booklet that you receive says that the spacing between wooden slats should be less than 3" - I now know why. The further spacing caused some sinking of the mattresses so I put plywood sheets underneath both mattresses. The queen hybrid mattress was really comfortable again but the king didn't seem to have the same comfort that the queen does and basically seems like a different mattress. So I give the king 3 stars and the queen 5 stars - hence the 4 star average.
Customer Service: 5 stars - professional and courteous. I had a problem with the first mattress and they sent me a replacement hassle free. When I told them about the wooden slats they were the ones who suggested the plywood sheet.
Customer Service: 5 stars - professional and courteous. I had a problem with the first mattress and they sent me a replacement hassle free. When I told them about the wooden slats they were the ones who suggested the plywood sheet.
Response from Silk & Snow
Aug 23, 2020
Hi Aidan
Thank you for taking the time to write to us, we appreciate your honest review and feedback.
I will be sure to pass your good feedback along to the customer service team.
All the best,
Susan
Elias K
Verified Buyer
S&S Mattress
Very comfortable and made in Canada!
Response from Silk & Snow
Aug 06, 2020
Hi Elias That's great to hear! I'm happy that you're enjoying your new mattress :) All the best, Chloe
Suzanne T
Verified Buyer
S&S Hybrid Mattress - King
Very easy to buy. Great set up. Fantastic sleep. My hip has completely stopped hurting. Please sell to all hotels for my business trips!
Response from Silk & Snow
Aug 06, 2020
Hi Suzanne Great news! I'm happy to hear that you're sleeping well and that your hip has stopped hurting :) Hopefully you'll have just as fantastic sleeps on your business trips! All the best Chloe
Fiona C
Verified Buyer
S&S Hybrid Mattress - Queen
We adore our mattress - after a long hunt for the perfect mattress, Silk and Snow seemed to meet our needs, and after 100 days, it has not disappointed! We even miss it when we go on holiday! Fingers cross it stays strong for many years to come...
Response from Silk & Snow
Aug 06, 2020
Hi Fiona WOW! We are thrilled that you're enjoying the mattress and that all of your research paid off! Thank you for the amazing review :) All the best, Chloe
Lorie S
Verified Buyer
S&S Mattress
We LOVE our new king size foam mattress we adjusted to it right from day 1 It’s the perfect comfort level for pressure relief and support and it is eco friendly I did a lot of research on foam mattresses before I bought it and I’m very happy I chose the silk and snow.I really like the mattress protector too.😊
Response from Silk & Snow
Aug 06, 2020
Hi Lorie That's amazing to hear! We're so happy that you're enjoying your new mattress and mattress protector and that all of your research paid off! We really appreciate your kind review :) All the best, Chloe
jimmy f
Verified Buyer
S&S Hybrid Mattress - King
Great mattress
Response from Silk & Snow
Aug 06, 2020
Hi Jimmy Thanks for taking the time to write us a review! I'm happy to hear that you're enjoying your new mattress :) All the best, Chloe
BM
Verified Email
Hybrid Mattress
A supportive good mattress. Typically I sleep hot, I found the mattress kept me comfortably cool during the summer. Unfortunately, the mattress was a little too firm for me. The customer service team has been excellent, very easy to work with (particularly after dealing with another mattress brand). Consider Silk & Snow hybrid, if you're looking for a quality, reasonably priced, Canadian product.
Response from Silk & Snow
Aug 23, 2020
Hi BM,
Thank you for taking the time to write a review for us, we appreciate your feedback.
All the best
Susan
Carolyn B
Verified Buyer
Pillow - Standard
best pillow ever
Response from Silk & Snow
Aug 06, 2020
Hi Carolyn WOW! Thank you for the amazing review. We're happy to hear that you're enjoying your new pillow :) All the best, Chloe
Karen W
Verified Buyer
S&S Mattress
Amazingly comfortable. Took longer than expected to arrive, but so glad when it did. Customer Service was great at handling all of my inquiries.
Response from Silk & Snow
Aug 06, 2020
Hi Karen Thank you for your review! We appreciate your patience and will send your kudos along to the customer service team :) All the best, Chloe
Shena R
Verified Buyer
S&S Mattress
Easy to order. Responsive customer service. Speedy delivery. Mattress is a bit firmer expected but very satisfied with quality and comfort. Frame easy to assemble. Looked great and my husband loves it.
Response from Silk & Snow
Aug 06, 2020
Hi Shena Fantastic news! I'm happy that you and your husband are satisfied and found the frame easy to assemble. We will let customer service know about your positive feedback! All the best Chloe
Suzanne M
Verified Buyer
S&S Mattress - Queen
I have Rheumatoid Arthritis and your classic mattress is the best one I’ve found that minimizes pain.
Response from Silk & Snow
Aug 06, 2020
Hi Suzanne That's great! We're happy to hear that you're enjoying your mattress and that you're waking up with less pain. All the best, Chloe
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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