comfortable mattress, fast delivery

received my silk&snow mattress 2 days after I placed the order, excellent customer service. I love it, the most comfy mattress I have owned. I looked at many on the market as I feel a mattress is very important, I am so happy I made the right choice! Another thing that was very important to me was off gassing. Silk &Snow had none, not a hint of odor. I look forward to bedtime every night, and miss it when I am away from home. Thank you! A very happy customer Bobbie

I did a lot of research before purchasing my foam mattress from S&S. I've had the foam one for almost a year now. At first, I was very happy with it, but began to experience some back pain recently. I believe it was due to the mattress probably being too soft after sleeping on it for several months and not able to give me enough support. I think the foam is great quality and would be a good fit for someone who likes a very soft bed. It just didn't work for me long term.

Since I was having these issues, I appealed to the support team and they worked with me to find a resolution. I'm very pleased with their patience as we worked together and their quick response to all of my emails. They deserve a gold star for customer service! And I also have to thank the management team for helping me get the opportunity to try out the hybrid!

I'm very pleased so far with the hybrid mattress. It offers much more support! It definitely feels more springy and I feel like I'm sleeping more on top of the mattress.I would say the hybrid is a good option for hot sleepers and anyone who needs really good upper/lower back support.

I'm giving S&S five stars for their customer service and quality mattresses.

Mattress was delivered promptly and was easy to set up. Very comfortable! We are happy with our purchase and think it’s excellent value for the money.

I was pleasantly surprised with this 'mattress in a box'. I had originally bought the mattress to replace an old foam mattress at our cottage but after sleeping on this thing I ended up taking it back home to use in the master bedroom. I was really skeptical about it but thought I would try it because of their return policy as I had nothing to loose. I used to wake up with rather sharp back pain each morning on our old mattress but with this mattress it has alleviated that by about 80%.

My Cons about this mattress are as follows:
-Off gasing of this mattress was horrible! It was way worse than I was expecting and it took a good 2 weeks before it was less noticeable. It was almost so bad that I couldn't sleep on it for the first week. I mentioned I had this at our cottage to start so I even had the windows open all day and night for the first week and that didn't even help much. After about 3 weeks its was barely noticeable and after 1 month it was all gone.
-Edge support is not great, but that is a caveat with all these foam type mattresses and you should not expect much in this area. I just have found my self getting out of bed quicker than I would like to some times!
-Motion isolation is not very good. I keep reading about how people love how these foam mattresses are amazing because you cant feel your partner move. I have no idea where they are coming from as you can still feel the bounces and movements of your partner. Its not a real big deal but when you come to expect that it would be this great experience and its not then you come out of it a little dissatisfied.

Other than those cons its a great mattress, I got it when it was on sale for $200 off and I am really happy with that I have purchased.

Very satisfied with my purchase, would recommend silk & anow to friends and family. Mattress has is a comfortable firmness with a subtle luxurious feel. Customer service and sale team were also very helpful

Excellent customer service! Along with the queen hybrid mattress we ordered the mattress protector and sheet set. Unfortunately, we found the mattress a bit too firm for us and had to return it after a 60-day trial. We wanted a mattress with pocket coils so we did not try the other mattress they offered. The return process was extremely accommodating and swift. There was a bit of a hiccup with our credit, but that was sorted out within 3 weeks. From the time we started researching we have found the staff extremely helpful and pleasant. Although the hybrid mattress was not for us, we will be forever customers of their bed linens! One would never guess the mattress protector is waterproof from the top side as it is very silky and luxurious. The sheets feel wonderful and they are the type that soften more with each wash. The queen pillow cases are a snug fit, but not too snug on our gel foam pillows. Overall, we are very impressed with how this company does business.

Using for our toddler, and love it. So comfy! Not sure if would be firm enough for me for every night use. But, it isn’t for me, and will be awesome for our child as she grows up. Very happy with it and the waterproof cover we bought with it (doesn’t make crinkly noises and definitely works!!, washed really easy as well)

Great mattress!

Comfortable, but unfortunately too firm for me when I speed on my side. Had To return the mattress. Great customer service.

Have had for almost 3 months now and love it. It was hard to know what to expect, as some reviews claimed it was too firm, and some said it was too soft. Well, it is both soft and firm at the same time, so hard to describe! But the overall effect when laying on it any position is that it provides a neutral, floating-on-air sense. On coil mattresses, I always felt strain on joints, like neck, shoulder or lower back - either a tugging feeling from lack of support, or a pressure feeling from not enough give. I never feel that strain with this mattress, it’s just simple, neutral support. I slept on a coil mattress in a hotel recently, and it was right back to the joint discomfort.

Overall, love this mattress.

Quality of this mattress is superb! Customer service was incredible from start to finish. Very happy with this company!

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every night I float to heavenly bliss while sleeping on this mattress. we've order two now! DEFINITELY RECOMMEND !!!

i thought it would be way better. 2 months and already starting to remember where I lay.

My new mattress is comfortable but I truly am worried about one thing.The top surface were I lay is all wavy.Like I said it’s comfortable but it did it from day one,so my concern is what is it going to be like the future.I took pictures of it right out of the box- 8 hours later,then one week later and every week after linen change.I was going to send pictures but i’m a senior and don’t know how to send them over the internet.I ask you, will the mattress last? I suppose I could get someone to show me how to send pictures. I tried the Casper first, what a nightmare that was. If interested I will tell story if you wish to hear.It was nuts! Thanks!

Fantastic product and service!!!

I love this mattress. It sleeps much cooler than any foam mattress I've owned before. It seems quite soft the first couple of nights, but unexpectedly firmed up nicely subsequent to that. Medium-firm seems like an appropriate rating. My back never hurts anymore and I seem to sleep much more soundly. I had a small problem with my initial order and customer service was very quick to answer and helpful. I purchased this mattress because it had a higher density foam than similarly priced competitors, so it should last longer than other foam mattresses. Highly recommended!

The number of "mattress in a box" choices is overwhelming and with so many options we had no idea who's product to choose. It came down to the risk free trial, warranty and the fact that Silk and Snow allowed for differed payment plan. It seemed simple and we had nothing to lose if we didn't like it. All I can say from this point is that the mattress and cover are high quality and extremely comfortable. Again I have nothing to compare it to, but I don't care as I am happy with this mattress.

We bought the hybrid bed and it was firmer than we liked. I liked that it was cooler to sleep and did not have much of an odor. However, we this purchase was for a spare room and we were intending to purchase another one for the master bedroom. Because it so so firm, we are going to try another company for the master bedroom.