4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Audrey
Pretty and messy
Verified Email
Flax Linen Duvet Cover
This linen set is pretty and comfy but sheds lint like crazy, even after nearly a year. Confirmed I’ve been following the proper instructions for washing and drying with customer service and no true solutions were found. Way too high maintenance.
Response from Silk & Snow
Dec 20, 2023
Hello Audrey,
Thank you for sharing your feedback on our Flax Linen duvet cover. We are sorry to hear that the lint is a pain point for you as we always want our customers to love their products. Typically lint coming off in the dryer can be expected from linen bedding, this is due to the fact that the product is made from 100% natural Flax, the lint should dissipate with time.
We apologize again for the disappointment.
Sincerely,
Lacey
Dan B
Great sheets, wrong colour
Verified Email
Flax Linen Duvet Cover
Ordered my first set of sheets, pillow cases and duvet cover. We love the sheets, they are extremely comfortable. My first order was the pinstripe sheets and the oat duvet cover and shams - the pinstripe was quite a bit more yellow than I was wanting, and the duvet cover was slightly pink. Worked with the the customer service team to determine the cause, and apparently it was a “dye” issue so I had to re-order the duvet cover and got new white sheets. I just received my new shipment today, and the duvet cover is the exact same colour the one I am returning. It still is not the correct oat colour and doesn’t match my shams. I am pretty disappointed with this whole process, and I needed to purchase new sheets and need to send my first set back - looking like I’ll have to do the same thing and spend more $$.
Response from Silk & Snow
Dec 20, 2023
Hello Dan,
Thank you for sharing your feedback and bringing this to our attention. We are sorry to hear that the colours of your duvet cover is not matching your shams. We do dye our products in smaller batches to be more eco conscious and sometimes this can cause slight colour variances, we do always try to have the exact shades and I am sorry your items were not the case.
We do offer free returns within your 100 night trial period and we would be able to walk you through that process should you wish to return.
We apologize again for the inconvenience.
Sincerely,
Lacey
Trace H
extremely comfortable
Verified Buyer
S&S Hybrid Mattress
no more back or neck pain! So comfortable and was made affordable with monthly payments with 0% interest.
Kandice
Nice pillow, needs to off gas
Verified Email
Pillow
The pillow itself is very comfortable. However, it did require 2 days on our porch to off gas after opening. Disappointed in the excessive packaging, I'd think the bag is enough but the cardboard tubes seem unnecessary and were difficult to flatten for recycling.
Response from Silk & Snow
Dec 20, 2023
Hi Kandice,
Thank you for sharing your feedback. We are sorry to hear that you found the packaging to be too much and there was an off gas on the pillow. The cardboard tube used for shipping is intended to be reused so that any additional filling that is removed can be stored in there, we are sorry to hear you did not have a use for that.
In regards to the off gas, this can be common for memory foam as it is a manmade product, however all of the foam we use is CertiPUR-US® certified to ensure safety and quality, the off gas would not be harmful in anyway.
We wish you all the best with your new pillow and many nights of restful sleep!
Sincerely,
Lacey
Jason P
Deceptively ok
Verified Buyer
S&S Hybrid Mattress
Four months in and so far so good. My lower back pain has gone away as well as my numbness in my arms.
I thought the mattress would've been firmer but it's holding its shape. Both my wife and I are around 200 lbs.
So far I'm happy with the mattress.
I thought the mattress would've been firmer but it's holding its shape. Both my wife and I are around 200 lbs.
So far I'm happy with the mattress.
Marthe G
Matelas
Verified Buyer
S&S Organic Mattress - US
Ce matelas est malheureusement trop lourd et il est difficile de le lever pour installer un drap contour.
Non conseillé pour les personnes âgées.
Merci.
Marthe
Non conseillé pour les personnes âgées.
Merci.
Marthe
Rosalia V
Perfect mattress
Verified Buyer
S&S Organic Mattress
Excellent quality mattress. I love that materials are safe for health. Mattress is very comfortable. It's a very good investment
Penny S
great mattress for the price!
Verified Buyer
S&S Mattress
This mattress is perfect for guest room and for my college kid.
MYLENE p
Verified Buyer
Storage Bed
Very nice and beautiful material. Took too long to assemble the bed. The drawer is nice to have but needs a railing or something to keep in straight when open. Would be nice if bed was a little higher from the floor to make it easier for vacuuming under.
I recommend for the quality and look.
I recommend for the quality and look.
Mylène P
confortable
Verified Buyer
S&S Hybrid Mattress
Vraiment très confortable. J’ai aussi acheté le protecteur de matelas mais j’ai du en mettre un autre par dessus moins glissant et craquant. Le protecteur est à améliorer mais le lit est vraiment parfait. Je pense que je vais toujours acheter mes matelas chez Silk and Snow.
Catherine M
Verified Buyer
Cannot sleep with out it.
Catherine M
Verified Buyer
Egyptian Cotton Duvet Cover
Thr best sheets.
Catherine M
The Best
Verified Buyer
Egyptian Cotton Sheet Set
Amazing sheets. Tried other Canadian brands and they are not even close. Also great customer service.
Andrew S
So cool and heavy!
Verified Buyer
This blanket has been super helpful in giving me the best rest I’ve had in a long time. It’s very cool at night and heavy enough to where I don’t need to have extra blankets on top of me just to be heavy. I love it.
Sheryl C
Verified Buyer
Surmatelas organique
I have slept on this mattress topper for 4 months and l9ve it! I want to purchase another one for ny guest bed.
Carol M
Excellent customer service
Verified Buyer
Surmatelas organique
Thought the mattress topper was very comfortable, we needed to return the mattress topper because my husband was sensitive to the latex. The staff was very helpful and gave us a refund after we donated it to the local thrift shop.
Avin S
superb mattress
Verified Buyer
S&S Hybrid Mattress
Loving it.. Best I’ve ever had
Moni K
bedding set review
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Love it all!
Evangelos T
Great experience
Verified Buyer
Egyptian Cotton Sheet Set
In my many years of travel, I have been more
often disappointed than pleasantly surprised by
customer service. I can say that Arangrant has
been a pleasure to work with. My personal agentDavid has been extremely helpful and veryresponsive. I would recommend them to anyone
Evan
often disappointed than pleasantly surprised by
customer service. I can say that Arangrant has
been a pleasure to work with. My personal agentDavid has been extremely helpful and veryresponsive. I would recommend them to anyone
Evan
Jennifer M
Just OK
Verified Buyer
Egyptian Cotton Sheet Set
I was super excited and now a tad disappointed in the product. Very wrinkled and not as soft as hoped for. I do like that the tag clearly labels the “long side” of the fitted sheet which makes things easier. Also the flap on the pillowcase is aesthetically pleasing but the fit is not great. Using but would not order again.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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