Hello Dalton, Thank you so much for sharing your input. We are deeply apologetic to hear you are not satisfied with your Mattress Purchase. We carefully and thoughtfully design our products to be durable and comfortable, as such, our mattresses are delivered with a 15-year warranty. If you believe that your concern is represented by our warranty, kindly email us at hello@silkandsnow.com in order for our team to take a closer look. We will definitely reflect on your feedback as it is never our desired outcome. Sincerely, Jeanne

Hello Aimee, Thank you for sharing your experience. We deeply regret to hear that your interactions with Silk & Snow and your purchase of our bed frame left you unsatisfied. As place a high value on making sure our customers are happy and satisfied throughout the entire buying process, we are sorry to learn that this was not represented in your experience. We are happy to offer a 5-year warranty with our furniture, which includes the bed frame you purchased, because we are confident in the high quality and durability of our items. We took a look at your file and it seems we were unfortunately unable to retrieve the initial communications regarding your concerns over the phone or email within your trial, although we witness that you have been in touch recently with our team through email regarding your concern. Please kindly inform our team if the past communications were perhaps made through some different contact information (email or phone number) than the ones on your original file as this would allow us to fully review your situation and claims. It is important for us to honor our return policy and assist our customers within their trial as well as onwards within their warranty. As such, we sincerely apologize to hear this was potentially not reflected for you and would be sincerely appreciative to investigate the past communications in depth. As stated in the emails, as soon as we obtain the photos and supporting documents to begin your claim, we will be able to promptly take a closer look. According to our promised warranty and current business practices, our team requires images or videos that show the problem in order to recommend a rectification and conduct a warranty evaluation. We never want our products to fall short of customer expectations, therefore after we have the necessary supporting paperwork, we can examine your request in more detail. Please provide the necessary information to hello@silkandsnow.com by email so that we can expeditiously process your warranty claim. We appreciate your cooperation and apologize for any trouble this may have caused. Sincerely,