4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Rosemarie F
Verified Buyer
Natural Weighted Blanket
I LOVE my silk and snow blanket!! I sleep so heavy and love just snuggling up under it even when I’m awake. It has a very calming effect. The terra-cotta color is stunning! Also, my husband had the oat color which is also beautiful but he didn’t love sleeping under the weight of it. I wanted to mention that because I was very impressed by the customer service I received when returning it. 10/10.
Mary H
Verified Buyer
S&S Hybrid Mattress
Bed is very comfortable!
Eric
Verified Email
Pillow - Standard
It's good(ish) I was hoping that it would be a little fuller as even with a couple weeks to "settle" it's a little flat. I would have even been ok with the option to purchase additional fill just to get the loft I want. It's acceptable and I can make do but additional fill would have pushed it to great.
Response from Silk & Snow
Mar 27, 2023
Hello Eric,
Thank you so much for your feedback!
We are so sorry to hear you are not fully satisfied with your recent purchase of our Pillow. Our team has reached out via email to discuss further your concern. We sincerely appreciate you taking the time as it elevates our services.
Sincerely,
Jeanne
Adriana A
Verified Buyer
I will no buy again, pillows are not what the described.
And try to do returns with them is a nightmare the make you do so many Questions and steps, take pictures etc no time for that . I don’t recommend
And try to do returns with them is a nightmare the make you do so many Questions and steps, take pictures etc no time for that . I don’t recommend
Response from Silk & Snow
Mar 27, 2023
Hi Adriana,
We really appreciate you taking the time to reach out and share your feedback with our brand.
We sincerely apologize that you are not satisfied with your Silk & Snow experience. It is never our intentions to let our customers down and we will certainly reflect on your feedback as we are always looking for ways to improve. I can see that our team is currently in touch in order to facilitate the return process. Do not hesitate to reach out if you have any concerns.
Sincerely,
Jeanne
Susan E
Verified Buyer
S&S Hybrid Mattress
Very comfortable. We now have less aches and pains. I was amazed how the mattress can be packed in a box and come out looking like you just purchased it from a store. I would recommend it.
Deborah
Verified Email
Percale Cotton Sheet Set
I'm very disappointed with the percale sheets. Mine shrunk so much, it is difficult to put the flat sheet on and I can barely get my pillows in the pillowcases in! They need to be ironed as they come out of the laundry extremely wrinkled. Not luxurious at all as they claim as they are very rough.
I will be contacting Customer Service to get my money back.
I think the percale sheets should be dry clean only.
I will be contacting Customer Service to get my money back.
I think the percale sheets should be dry clean only.
Response from Silk & Snow
Mar 26, 2023
Hello Deborah,
Thank you so much for sharing your experience.
We sincerely apologize to hear you are not satisfied with your Percale Bedding. We always wish for our customers to enjoy their bedding as much as we do, and it is never our goal to let our valued customers down. I will definitely share your feedback with my team. Our bedding is delivered with a 100-night trial period, to initiate a return, kindly email us at hello@silkandsnow.com.
Sincerely,
Jeanne
Lydia G
Verified Buyer
S&S Organic Mattress - US
The mattress is very hard and not breaking in well. Very uncomfortable and can’t sleep.
Response from Silk & Snow
Mar 26, 2023
Hello Lydia,
We value you reaching out to us and providing us with your thoughts.
We apologize to hear that your Organic mattress does not meet your needs. We will be sure to follow up with the team as we are always looking for ways to enhance our products. To initiate your return during your 100 Night Trial, please send us an email to hello@silkandsnow.com to coordinate your return and full refund. We wish you luck in finding the ideal mattress soon.
Sincerely,
Jeanne
Cathy
Verified Email
Sheet Set - Twin (white)
I purchased a king size mattress as well as a sheet set & the duvet cover and insert last summer. I have been very happy with everything until the last few washes. At first I thought I was putting the insert into the cover incorrectly as it was all bunched up. This last time I layed out the cover on top of the insert first and realized that the cover had shrunk at some point. 😪
Response from Silk & Snow
Mar 26, 2023
Hello Cathy,
We are so sorry to hear about your concern.
This certainly does not reflect the experience we strive to offer. As we stand by our products, we are happy to offer a 1-year warranty with our bedding items. If you would like for our team to take a closer look, kindly email us at hello@silkandsnow.com and our team will be happy to assist. We appreciate your feedback as it permits us to better ourselves.
Sincerely,
Jeanne
Marlene L
Verified Buyer
S&S Hybrid Mattress
Love the mattress but be aware if the mattress doesn't arrive in a box. The shipper opened the box and cut all the way across the back of the mattress with a box cutter. Then wrapped it back up in bubble wrap and that's how it arrived. I filled out a complaint to Fed Ex and informed the mattress company but of course nothing.
Heather S
Verified Buyer
Wool Dryer Balls
Lovely product - no more dryer sheets!
Heather S
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
The quality of the linen sheets and pillow cases is outstanding!
Thank you - so happy we found you -
Thank you - so happy we found you -
Rob C
Verified Buyer
Egyptian Cotton Sheet Set
Sheets are way thinner than I expected. Decent quality but not great value for the money
Shane P
Verified Buyer
Adjustable Pillow (Retail)
Awesome!! Love it.
Porter A
Verified Buyer
Great pillow, very comfortable and it’s held its loft well so far. I appreciate how customizable it is.
Mary S
Verified Buyer
Platform Bed
The leg broke within 5 months of purchasing
Response from Silk & Snow
Mar 26, 2023
Hello Mary,
Thank you for sharing your experience.
We are incredibly sorry to hear about this. We thoughtfully design our products to be durable and we are disappointed to hear this was not reflected in your experience. I took a look at your order and it appears you are in touch with our team to take a closer look under the Warranty that accompanies our bed frames. We will definitely relay your experience as it keeps us improving our products.
Sincerely,
Jeanne
Karen W
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Love these sheets, very comfortable and cool.
Daniella J
Verified Buyer
S&S Organic Mattress Topper
The firm is way too firm for me. I’m going to try the medium.
Response from Silk & Snow
Mar 26, 2023
Hello Daniella,
Thank you so much for sharing your experience.
We are so sorry to hear you did not meet your perfect match with our Firm Mattress Topper. As some people may have an eye for a different comfort, we offer our 100 nights trial period with our toppers. I took a look at your file and I can see you are in touch with our team in order to facilitate your return for a full refund. Thank you sincerely for your feedback.
Sincerely,
Jeanne
Dominique D
Verified Buyer
Down Alternative Duvet
Love this duvet. Super cozy and warm (but no too warm). Wpukd highly recommend!
Alexa C
Verified Buyer
Egyptian Cotton Sheet Set
I love these. It's just a bummer they're out of the extra pillow shams in the same color. It would have been nice to have all 4 of my pillows be the same color. As far as texture, look, and comfort level, these sheets are great!
Zahir T
Verified Buyer
S&S Hybrid Mattress
5/5
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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