Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16248
4 Stars
3165
3 Stars
1485
2 Stars
329
1 Star
343
Reviews 21598
Recommend 10 / 10
TrustScore 9.29 / 10
Beatriz M
Mar 03, 2023
Verified Buyer
Percale Cotton Duvet Cover
Once washed it is just a little smaller than the duvet and it stays very wrinkly
Beatriz M
Mar 03, 2023
Verified Buyer
Mattress Protector
The mattress protector fits perfectly and stays in place
Andrew C
Mar 03, 2023
Verified Buyer
Best bed i have ever slept on, high quality good price made in canada what else do you want?
Sandy F
Mar 03, 2023
Verified Buyer
Wooden Platform Bed
I bought this for my son. When I read that its acacia wood, I didnt hesitate. Can very much handle the weight. Came with a free pillow as well, best one he ever had.
Lora B
Mar 03, 2023
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Beautiful sheets, I would have like an elastic around the whole fitted sheet. It is “baggy” on my mattress and I prefer a tightly fitted sheet to sleep on.
Deborah M
Mar 03, 2023
Verified Buyer
Percale Cotton Sheet Set
Sheets are not soft.
Response from Silk & Snow
Mar 07, 2023
Hello Deborah, Thank you so much for sharing your feedback! We are so sorry to hear you are not satisfied with the sheets. We will definitely take your feedback into consideration. We would highly recommend giving your sheets a couple of washes as fibers get more flexible and softer without any additional effort over time. But don’t worry, washing your new sheets will not prevent you from returning the product. If you are not satisfied, you are eligible for a full refund within your 100 nights trial period. If you have any questions, do not hesitate reaching out to hello@silkandsnow.com. Warm regards, Jeanne
Barbara F
Mar 03, 2023
Verified Buyer
S&S Organic Mattress Topper
Horrible customer service. I had, by mistake, ordered the duvet instead of the duvet cover. I emailed customer service right away, right after taking it out of the box and realizing my mistake.

The gentleman who responded told me to order the new item, pay for it, and then he would tell me how to return the duvet. I guess some people can’t appreciate that someone doesn’t just have the funds laying around to order the new item, pay for it all the while waiting for the refund.

A while after that I emailed again asking for a simple return and was told that because I don’t have a printer and would have to hand write my label, they wouldn’t accept my return. She also said ALL online retailers do th is which is completely false. Just weeks ago I ordered some snow boots and had to exchange the size, no issue at all with my hand written label.

No further communication from them trying to help me out. Well, the duvet was donated and when my stepson and wife asked me about ordering their mattress from them I told them to stay away (by that time I had also checked out their BBB ratings and it was full of people saying how bad their customer service was). Once they have your money they don’t care anymore. The kids are now ordering from Endy.

What they don’t understand is that word by mouth is still alive even in our online society and how the saying goes “a happy customer tells one person, an unhappy one tells ten”.

Response from Silk & Snow
Mar 07, 2023
Hello Barbara, Thank you so much for sharing your experience. We sincerely apologize to hear you are disappointed with your services. It is never our intentions to let down our customers, unfortunately, we sometimes have to abide by regulations provided by the couriers used when it comes to packages. Although, this is definitely something we can learn from and we will definitely transmit your comments to our team. We appreciate your feedback as it will help us elevate the experience offered moving forward. If you have any concerns, do not hesitate to reach out. Sincerely, Jeanne
Cristopher S
Mar 02, 2023
Verified Buyer
Wooden Bed Frame
Ever wanted a bed that’s easy to put together and will last a lifetime? So many complements on the bed frame. Worth the $$ looks amazing and timeless.
Cristopher S
Mar 02, 2023
Verified Buyer
Percale Cotton Duvet Cover
Ever slept in a cloud?? These sheets will do that for ya….. 😴 ☁️ worth the $$
Barbara D
Mar 02, 2023
Verified Buyer
I love the bed frame and pillows, the mattress is not what I expected - I continue to try it, but find it very hard and very warm - we'll see.....
Response from Silk & Snow
Mar 03, 2023
Hello Barbara, Thank you so much for your feedback! We are glad to hear you enjoy your Silk & Snow Frame & Pillows. As for the mattress, we take your opinion to heart and I will ensure to share your review with my team. Adjusting the base on which you are supporting the mattress can have a big impact on how it feels if you think our mattress is a little on the harder side. One thing we discovered is that your mattress will feel firmer the more supported it is. Another thing to keep in mind is that if your room temperature has recently been lowered, this may also cause the foam to become slightly harder. This can be easily remedied by raising the thermostat a few degrees. If you are not satisfied, please feel free to reach out to our team to initiate a return within your 100 nights trial period at hello@silkandsnow.com for a full refund. Warm regards, Jeanne
Grant K
Mar 02, 2023
Verified Buyer
Adjustable Pillow (Retail)
A high quality pillow and great customer service. Softer than expected, so keep that in mind if you prefer a firmer pillow.
Ellen R
Mar 02, 2023
Verified Buyer
Platform Bed
The frame is beautiful and easy to put together. My only qualm is that is a bit light so it doesnt stay put necessarily all the time, having to push it back into place more often than I'd like.
Erica C
Mar 02, 2023
Verified Buyer
Natural Weighted Blanket
Love the texture! Very cozy.
Louise B
Mar 02, 2023
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
I first tried linen sheets with a purchase from HomeSense about 15 years ago. The bottom sheet wore out (that's why it's at HS in the first place) after a few years, but we loved how the linen felt, both winter and summer. I've wanted good linen sheets ever since, but they've always been a bit out of reach in affordability. Silk & Snow came up in my Instagram feed with their sale and after reading reviews, I decided to order the pale pink linen sheets. I had to make two orders because I didn't realize that the set consisted of 2 pillow cases and a fitted sheet, rather than a proper sheet set which includes a top sheet. Why they don't offer this in the first place is a marketing mystery to me. Aside from all that, their linen bedding is a dream - the weight and feel of the fabric is lovely and wonderful quality. I won't hesitate to recommend to anyone and will happily order another set to have on hand.
Paula D
Mar 02, 2023
Verified Buyer
S&S Hybrid Mattress
My husband and I were in need of a new mattress and my neice swears by your products, so told us we should buy one from you. Best decision ever!!!! We both sleep 100% better and don't have any more pressure point pain like we had with our old mattress. The pillows are amazing as well and I love that they can be adjusted for individual comfort. Thank you Silk & Snow for making such wonderful products!
Carly H
Mar 02, 2023
Verified Buyer
Muslin Coverlet
I love the light weight and feel of this blanket but if you have pets, I wouldn’t recommend. My dog got up on the bed and pulled a few threads without trying.
Umran K
Mar 02, 2023
Verified Buyer
Muslin Quilt
Amazing quality! So soft and comfortable. Just what I was looking for!
Umran K
Mar 02, 2023
Verified Buyer
Muslin Sham Set
Love it!!!
Patricia C
Mar 02, 2023
Verified Buyer
Hand Knitted Weighted Blanket
Very pretty, well-made and comfy!
Marv R
Mar 02, 2023
Verified Buyer
Adjustable Pillow (Retail)
Finally a comfortable pillow!
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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