4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Liette L
Verified Buyer
S&S Mattress
Excellent service, the product has been delivered quickly, good quality, competitive price!
Vikki H
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Nice sheets. Fit the queen bed well. Love linen so much.
Charles D
Verified Buyer
Flax Linen Duvet Cover
Lovely, warm, soft and just right.
Nathan S
Verified Buyer
Wooden Bed Frame
Mattress is so comfortable, firm and yet so soft and comfortable, that as a primary side sleeper I'm very happy. My wife mainly sleeps on her back or even stomach and she also finds it very comfortable, yet not too soft.
The tool-less bedframe is lovely minimalist styling, and very solidly built.
I would caution that disassembly may be very difficult as once the wood is wedged in, in some spots it's very, very tight.
The free pillows are amazing.
Overall we are very, very happy.
The tool-less bedframe is lovely minimalist styling, and very solidly built.
I would caution that disassembly may be very difficult as once the wood is wedged in, in some spots it's very, very tight.
The free pillows are amazing.
Overall we are very, very happy.
Jessica B
Verified Buyer
S&S Organic Mattress - US
Love this mattress! Fast shipping.
Kate W
Verified Buyer
Platform Bed
The bed arrived missing 2 legs.
Response from Silk & Snow
Feb 21, 2023
Hello Kate,
We deeply appreciate your feedback. We offer our sincerest apologies for the unfortunate situation. I can see that you have been in contact with our team in order to resolve the concern and that replacement legs were delivered recently. We will definitely take this as a learning opportunity as it is never the experience we aim to provide.
Sincerely,
Jeanne
Pascal P
Verified Buyer
Wooden Bed Frame
Quality ! Love my new bed
Chance B
Verified Buyer
Adjustable Pillow (Retail)
My wife sleeps better with this pillow.
Virginia S
Verified Buyer
S&S Organic Mattress Topper
The firm latex topper is a very nice piece. Did not however firm up the too soft mattress as I had hoped. It does slip and slide around the bed so have to fix that daily. It's light weight, easy to manage when making the bed fresh. Just doesn't firm the mattress (hardly at all). Will probably return it and look for another solution.
Genevieve R
Verified Buyer
Natural Weighted Blanket
I bought this blanket a month ago. I can say I fall asleep faster than ago, and I love it! It is also really beautiful. I’m really happy with my purshase.
ellen s
Verified Buyer
Flax Linen Flat Sheet
I love the product. However, for my last order the wrong sheet size was sent. For the return process the onus was on me to print off the return shipping label and find a Fedex location to drop it off = time and money on my end. I sent tracking information for the returned sheet immediately to Silk and Snow but the correct item did not get sent out to me until the returned item had been received at your end. The customer did not make the error, Silk and Snow did. Staff that I contacted via phone and email were very friendly but that did not expedite the correct sheet being sent out.
Lisa T
Verified Buyer
Down Alternative Duvet
We absolutely love our duvet. It's the perfect weight and feels like amazing quality. My husband keeps commenting on how well he sleeps.
Steven K
Verified Buyer
Natural Weighted Blanket
Still within the 1st 100 days but quite happy with the purchases. I use it over a blanket as I don't like my toes poking through the holes :-). In Summer I may use it without. Helps to fall asleep quickly. I went heavier (20lbs) which I prefer but my wife does not and may get a lighter one later. Also got a 10lb for my daughter who like me prefers heavier and does help her fall asleep. Hasn't been washed yet.
Crystal J
Verified Buyer
Adjustable Pillow (Retail)
I purchased my pillow during the boxing day sale, it came quickly. I watched a YouTube review prior to purchasing it so I was aware of how it would arrive. I took out 4-5 handfuls each night for the first 3 days, to find a height that didn't hurt my neck (I'm a side sleeper). I finally found a good height, but after a couple of days it began to flatten and was too low, I added back in half the amount I took out. I found that once again it is too flat - a clear-cut sign is I'm using my arm under my pillow again to support my head. I will add more filling again and see how it goes. The pillow is VERY comfortable when it is at the right height, and it is not hot like my previous pillows. The quality seems good (except for the inner pillow zipper, it tore a little the first time I unzipped it. This was the most expensive pillow I have owned, so I'm determined to make it work.
Robin B
Verified Buyer
Wooden Bed Frame
We love our new bedroom set! One issue when putting together though, the two legs on the Center support kept falling out when we tried to attach the foot board. We used some tape to hold in place while adding foot board. Other then that little problem very easy to put together!
Nathalie G
Verified Buyer
Flax Linen Duvet Cover
J’adore ma nouvelle housse de couette en lin! La qualité est vraiment impressionnante et au-dela de mes attentes!
Madison M
Verified Buyer
Percale Cotton Duvet Cover
Great quality of product!
leighton G
Verified Buyer
Percale Cotton Sheet Set
Colour was not as I expected. They wrinkle easily. And they aren’t as soft as I expected. For the price unhappy
Response from Silk & Snow
Feb 21, 2023
Hello Leighton,
Thank you so much for sharing your experience.
We are terribly sorry to hear you are not happy with your recent purchase of Percale Bedding. The satisfaction of our customers is our top priority and we will definitely pass your feedback to our team. We are proud to offer a 100 nights trial period with our bedding items. If you wish to return your sheets for a full refund, please do not hesitate to reach out to hello@silkandsnow.com and our team will be happy to assist with the return.
Sincerely,
Jeanne
Rosemarie S
Verified Buyer
Egyptian Cotton Duvet Cover
We just LOVE the Egyptian Duvet cover and pillow cases…
The comfort is amazing!
The comfort is amazing!
Edward G
Verified Buyer
Turkish Towel
Terrible - poor quality, and absolutely horrible customer service. Took me two weeks of back and forth to return some towels
Response from Silk & Snow
Feb 21, 2023
Hello Edward,
Thank you so much for your feedback.
We are incredibly sorry to hear you were unsatisfied in the service provided and your recent purchase. It appears our team has been in contact in order to provide you with a return label to return your order for a full refund. We will definitely share your feedback with our team as it permits us to raise the standards of services we wish to offer.
Sincerely,
Jeanne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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