4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Sherry L
Verified Buyer
Adjustable Pillow (Retail)
The best pillow I have ever had!
Donna
Verified Email
Flax Linen Duvet Cover
Quality is good but I purchased flat sheets and pillow cases in nimbus grey and they are actually pale blue. My partner had washed them already when I saw so can’t return. I’m disappointed that the name is misleading.
Response from Silk & Snow
Oct 31, 2022
Hi Donna,
Thank you for taking the time to write in and share your feedback with our brand. We are sorry that your new flax linen bedding is not the colour you had anticipated and have taken a closer look at your order. As you are within you 100 Night Trial, you are welcome to return your bedding as we accept all returns so long as they are in a dontable condition (e.g. no stains, tears, or other soiling, including odors). To do so, please send us an email during your trial to hello@silkandsnow.com. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Yvette S
Verified Buyer
Adjustable Pillow (Retail)
too bulky still get headaches
Response from Silk & Snow
Oct 31, 2022
Hi Yvette,
Thank you for taking the time to write in and share your feedback regarding your new pillow. We are sorry you are finding it too bulky and would recommend you remove some of the foam filling inside as our pillow features an adjustable interior. This should help you achieve the perfect level of comfort and hopefully help you get the feel you are looking for. Of course, if you find that it remains unsuitable, please initiate your return by sending an email to hello@silkandsnow.com during your 100 Night Trial. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Reno G
Verified Buyer
Matelas S&S Hybride
Très bon produit.
Alex M
Verified Buyer
Wooden Platform Bed
Having a second person install the frame would have been helpful, but super simple install. Stable frame and looks great
Lyman R
Verified Buyer
These pillows are exactly what we wanted - enough substance to give your head and neck support but not too soft..
Melvyn G
Verified Buyer
Percale Cotton Sheet Set
These sheets are fantastic.Really cool no more sweaty nights
Shaun H
Verified Buyer
Flax Linen Flat Sheet
I have been hearing for years how fantastic linen is. I decided I would do a test run and buy a flat sheet to determine if I liked it. Unfortunately, when I took the sheet out of the packaging it felt rough like burlap. I’ve tried washing it 5 times to hopefully get it to soften up, it did improve slightly but for the price I was unfortunately not impressed. Lesson learned.
Response from Silk & Snow
Oct 31, 2022
Hi Shaun,
Thank you for taking the time to reach out and share your feedback with our company. We are very sorry that your new flax linen sheets are not quite like you expected. If you find that they are unsuitable for your needs, please send us an email during your 100 Night Trial to initiate a return with our customer service team. Once again, we apologize for this negative experience you've had with our brand and if you have any other questions or concerns for the team please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
James K
Verified Buyer
Wooden Bed Frame
This bed frame is amazing. The wood is beautiful and very well built. It's quite easy to put together. I put it together by myself, although, in hind site, would recommend assembling with another person. Customer service was brilliant as well. I accidentally sent it to the wrong address but they were able to update to the correct address prior to shipping. Whole interaction took less than 5 minutes. Would highly recommend.
Jeff H
Verified Buyer
The website, communications, and delivery time were all excellent. After sleeping in it for 3 weeks, I find the mattress a little too aoft for my liking, but my wife loves it, hence the 4 stars.
Michael W
Verified Buyer
Wooden Bed Frame
We loved the look and simplicity of this bed frame, but unfortunately the headboard arrived damaged - a stress crack that spans 3/4 of the width and goes all the way through front-to-back, cracking/splitting of a vertical support joint and scratches over the front. It’s been over 2 weeks of initiating multiple phone calls, and customer service responses have gone from:
1: new headboard will be expedited, to
2: our product experts think it’s fine, we can still send you a new headboard or credit you $400, to
3: we really think it’s fine, we’ll send you varnish for that scratch!
For the price paid, this is unacceptable. I know this is all because they don’t want to pay for
international shipping to the US. But without the headboard piece, the rest of the bed frame is unusable.
Really disappointing, as we were going to buy two side tables, but now lost confidence in this company.
1: new headboard will be expedited, to
2: our product experts think it’s fine, we can still send you a new headboard or credit you $400, to
3: we really think it’s fine, we’ll send you varnish for that scratch!
For the price paid, this is unacceptable. I know this is all because they don’t want to pay for
international shipping to the US. But without the headboard piece, the rest of the bed frame is unusable.
Really disappointing, as we were going to buy two side tables, but now lost confidence in this company.
Response from Silk & Snow
Nov 01, 2022
Hi Michael,
Thank you for taking the time to reach out and share your experience with our brand. We are very sorry for the state in which you received your wooden bed frame and appreciate you sharing your concerns. We have taken a closer look at your order and can see that you are currently in communication with our customer service team to receive your replacement very soon. Once again, we apologize for the frustration caused by the speed of resolution to this issue and remain available if you have any questions or concerns.
Sincerely,
Michelle
Eya D
Verified Buyer
Flax Linen Flat Sheet
I bought a set of linen sheets and pillowcases as a birthday gift for a relative. I've enjoyed my own linen sheets so much, I figured I'd pass the pleasure on to someone else. One thing I love about buying from Silk and Snow is how smooth the transaction is. You make your purchase online, you're informed of the delivery status, and...boom! Your package arrives, super quick. I'm going to order a platform bed and mattress next. Let's see how that works out!
Lucille G
Verified Buyer
Upholstered Bed Frame with Headboard
Love my new bed. It is very low to the ground, but I just added extra comfort to my mattress to raise it up. Great purchase and love the bonus duvet.
Jill B
Verified Buyer
Muslin Sham Set
I was a bit disappointed in the shams, as I purchased them to match the coverlet. The fabrics are not identical; there is definitely a difference in thickness. Fortunately I ordered the white, so I'll keep everything. The quality of the shams is 5 star, but due to not matching the coverlet, I rated as 3 star.
Carol C
Verified Buyer
S&S Organic Mattress Topper
So comfy…. I sleep much better
Carol C
Verified Buyer
Very good product and customer service
Shannon F
Verified Buyer
Honestly such a comfortable mattress, and I’m a stomach sleeper. Not exaggerating when I say its like sleeping on a cloud.
Matthew V
Verified Buyer
Upholstered Bed Frame with Headboard
The bed frame has been awesome and incredible sturdy. Building it took no more than jour with two people and was fairly straight forward. The pieces measurements are extremely accurate, so we had to apply some pressure. We are very happy with our purchase a month into sleeping on it. Delivery came within 48 hours. Blew me away. Before the purchase I was very impressed with the chat function on the website. The service rep was able to answer all questions to make sure I had a hassle free purchasing experience.
Anne B
Verified Buyer
S&S Hybrid Mattress
Loved it, that mattress was so easy to carry upstairs in the box it was packed in. Great idea!
Tyler Y
Verified Buyer
Egyptian Cotton Sheet Set
Awesome sheets, bedtime is my favorite time of day now!
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
|
S&S Hybrid Mattress |
|
|
Egyptian Cotton Sheet Set |
|
|
Adjustable Pillow (Retail... |
|
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
