4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
lucie d
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
I am very pleased with my purchase. Only complaint is that the pillow cases are not the size of our pillows in this country. I will have to sew them to fit.
Michelle R
Verified Buyer
S&S Hybrid Mattress
This is the fourth mattress we have purchased from Silk and Snow. We love it!
Response from Silk & Snow
Oct 07, 2022
Amazing, Michelle! We are thrilled you are loving all of your hybrid mattresses! Thank you for taking the time to share your feedback with us. Wishing you many more nights of happy sleep ahead!
All the best,
Michelle
Alison M
Verified Buyer
Muslin Quilt
Love the colour and texture of this throw. It’s really light weight and perfect for non winter months even in snowy climates
Response from Silk & Snow
Oct 07, 2022
Hi Alison,
We are thrilled to hear this great news! Thank you for taking the time to write to us and share your experience. Happy sleeping!
All the best,
Michelle
Fawzia A
Verified Buyer
Turkish Towel
Lovely towel,glad I bought it!
Response from Silk & Snow
Oct 07, 2022
Hi Fawzia,
We are so glad you are loving your new turkish towel! Thank you for taking the time to reach out. Stay cozy!
All the best,
Michelle
Delores Y
Verified Buyer
Down Alternative Duvet/Comforter
A nice weight for the cooling temperature of fall. It was also comfortable on some of the warmer nights. Very well made. Nicely packaged in a case that can be used for storage.
Response from Silk & Snow
Oct 07, 2022
Hi Delores,
That is great news! Thank you for sharing your experience with your new down alternative duvet. Here's to many more restful nights of comfortable sleep to come!
All the best,
Michelle
Natacha T
Verified Buyer
Matelas S&S Hybride
The sides of the bed are too soft when you sit on the side
There is a chemical smell that is still there after 10 days
The comfort is good and I did sleep well but it could be a little more firm.
There is a chemical smell that is still there after 10 days
The comfort is good and I did sleep well but it could be a little more firm.
Response from Silk & Snow
Oct 07, 2022
Hi Natacha,
Thank you for taking the time to reach out and share your feedback with us. We appreciate your insight. If you have any questions or concerns please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
Kenya M
Verified Buyer
Hand Knitted Weighted Blanket
Still waiting on S&S to resolve my order that hasn't arrived yet via Fedex. Its been missing for a week and a half. S&S said to continue to wait for Fedex's resolution - no offer of a replacement or a refund. Just wait.
Happy to revise the review once I receive the product.
Confirm the customer has their paid purchase before asking for a review.
Happy to revise the review once I receive the product.
Confirm the customer has their paid purchase before asking for a review.
Response from Silk & Snow
Oct 07, 2022
Hi Kenya,
Thank you for taking the time to reach out and share your feedback with the team. We are sorry it took an extended period of time to receive your products and have taken a closer look at your order. We can see that you have been in contact with our customer service team and have now received your order. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Tim S
Verified Buyer
S&S Hybrid Mattress
So far a great mattress! Delivery awesome even placed at the top of our front stairs. We are also enjoying the duvet we ordered, good quality!
Response from Silk & Snow
Oct 07, 2022
Amazing news, Tim! Thank you for writing in and sharing your experience with your new hybrid mattress. Here's to many more nights of restful sleep ahead!
All the best,
Michelle
Sarah K
Verified Buyer
What an amazing mattress! So comfortable and cozy. We love it so much and have had zero back pain since sleeping on it.
Response from Silk & Snow
Oct 07, 2022
Awesome news, Sarah! We are so glad you are loving your new S&S mattress. Thank you for taking the time to write to us and for sharing your experience. Happy sleeping!
All the best,
Michelle
Deborah B
Verified Buyer
No regrets. Very comfortable and easy to install and unpack. No smell. Extremely comfortable! Quality feel to cover. On the medium-firm side but that’s the type of surface I prefer.
Response from Silk & Snow
Oct 07, 2022
Hi Deborah,
Thank you for taking the time to reach out and share your experience with your new organic mattess. We are so glad to hear it is extemely comfortable! Happy sleeping!
All the best,
Michelle
Jeremy L
Verified Buyer
Wooden Bed Frame
Gorgeous bed frame! It was reasonable to pit together with a bit of effort and it looks incredible. Would be 5 stars if the directions mentioned that its normal for the support slats to not fit perfectly until the mattress weighs them down and if the support legs under the bed had adjustible length for uneven floors… as it is we need shims to het them to touch the ground.
Response from Silk & Snow
Oct 07, 2022
Hi Jeremy,
Thank you for taking the time to share your feedback with our brand. We will be sure to follow up with our team as we are always looking to enhance our products and services for the future. If you have any other questions or concerns please let us know by contacting our customer service team at hello@silkandsnow.com.
Sincerely,
Michelle
Jeremy L
Verified Buyer
Wooden Nightstand
Beautiful side tables! Would he 5 stars if it had levelers on the bottoms of the legs. I have to us shims.
Response from Silk & Snow
Oct 07, 2022
Hi Jeremy,
Thank you for your feedback regarding your new wooden nightstand. We appreciate your insight and will inform the team accordingly. Here's to being cozy!
All the best,
Michelle
Henry T
Verified Buyer
Storage Bed
Looks good but flimsy.
The bed arrived in good time but was missing a few items.
There was a wheel missing for the drawer system… that surprisingly doesn’t attach to the bed but rather is free floating running on wheels under the bed.
There were also a number of bolts missing and unfortunately many of the holes for the screws were crooked and did not line up very well.
I’ve had the bed for a month now and it seems to need the screws tightened every week or so.
Not happy with the product, it feels cheap and flimsy but I am making due until I can buy another product.
The bed arrived in good time but was missing a few items.
There was a wheel missing for the drawer system… that surprisingly doesn’t attach to the bed but rather is free floating running on wheels under the bed.
There were also a number of bolts missing and unfortunately many of the holes for the screws were crooked and did not line up very well.
I’ve had the bed for a month now and it seems to need the screws tightened every week or so.
Not happy with the product, it feels cheap and flimsy but I am making due until I can buy another product.
Response from Silk & Snow
Oct 07, 2022
Hi Henry,
We appreciate you taking the time to reach out and share your feedback with our company. We will follow up with the team as we are always looking to enhance our products where we can. We remain available if you have any other questions or concerns please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
Leigh G
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Beautiful bedding. Super soft right out of the box. So glad I made the investment. Thank you! Leigh G.
Response from Silk & Snow
Oct 07, 2022
Hi Leigh,
Thank you for writing in and sharing your awesome feedback regarding your new flax linen bedding. Wishing you many more comfy nights of happy sleep ahead!
All the best,
Michelle
Steph S
Verified Buyer
Down Alternative Duvet
Feels like heaven!
Response from Silk & Snow
Oct 07, 2022
Amazing, Steph! Thank you for taking the time to reach out and share your feedback with us. Wishing you many more nights of restful sleep to come!
All the best,
Michelle
Ali A
Verified Buyer
Adjustable Pillow (Retail)
Fantastic product and amazing customer service.
Response from Silk & Snow
Oct 07, 2022
Hi Ali,
We are thrilled to hear this news! Thank you for writing in and sharing your feedback with our brand. Happy sleeping!
All the best,
Michelle
Ali A
Verified Buyer
Pillow Fill
fantastic product and amazing customer service.
Response from Silk & Snow
Oct 07, 2022
Hi Ali,
That is such great news! Thank you for taking the time to share your feedback with our brand. Here's to happy sleeping!
All the best,
Michelle
Anastasia G
Verified Buyer
S&S Hybrid Mattress
This a terrible company terrible customer service should shut down its bunch of useless people working every time I called no one could help it took 3 week for management to return my call and was useless I will never ever order anything never will refer any one I will have my review posting for people to know what they’re getting in to I’m very disappointed
Response from Silk & Snow
Sep 27, 2022
Hi Anastasia,
Thank you for taking the time to reach out and share your experience with our brand. We are very sorry for the negative interaction you have had with our team and will be sure to follow up accordingly. We have taken a closer look at your order and can see that we have issued your refund in full after receiving your returned mattresses back at our warehouse. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Julie V
Verified Buyer
Storage Bed
Very pleased. Great quality. Love the free rolling drawer at the foot of the bed. It looks fantastic in the room.
Response from Silk & Snow
Oct 07, 2022
Hi Julie,
That is great news! Thank you for taking the time to write to us and for sharing your positive experience. Happy sleeping!
All the best,
Michelle
Anita M
Verified Buyer
Plush Terry Bath Mat
The towels are super soft and look luxurious.
Response from Silk & Snow
Oct 07, 2022
Hi Anita,
We are so glad you are enjoying your new terry towels! Thank you for writing in and sharing your feedback with us. Stay cozy!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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