4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Brenda B
Verified Buyer
S&S Hybrid Mattress
I am very disappointed đą. My mattress arrived in a very timely manner. When unfolded it has mold on it. Contacted Silk & Snow. 2 different responses. A week has passed I am waiting. The mattress itself looks beautiful. Left the plastic wrap on it feels comfortable. I hope that this is one of the exception to the rule and that a quality replacement is forthcoming Windsor Ontario
Response from Silk & Snow
Aug 28, 2022
Hi Brenda,
We are very sorry for the state in which you received your new mattress. We have taken a closer look at your order and can see that you are in communication with our customer service team to have your current mattress removed and replaced. Once again, we apologize for this incident. If you have any other questions or concerns please let us know by emailing hello@silkandsnow.com.
Sincerely,
Michelle
Laurence P
Verified Buyer
Silk Sleep Mask
Rapide, belle qualité! Mon copain adore son nouveau masque !
Hiroshi A
Verified Buyer
S&S Organic Mattress
I have multiple back pain conditions and could not find a mattress in the stores that fit me. I was concerned about this mattress because of my physical job, but I bought this mattress because it was organic and the price was good.
I had concerns the first day I used the mattress, but when I woke up the next morning, I had a better quality of sleep and a longer sleep.
I check my smartwatch every day to see how long and how well I am sleeping, and the quality of my sleep has improved by several percent over the mattress I had been using. My personal feeling is that the mattress has very excellent elasticity, neither hard nor soft, and there is no mattress shaking. I am satisfied with the quality.
I am 88 kg 178 cm and the mattress hardly sinks in and I have less muscle stiffness and tossing and turning when I wake up from sleep. I wake up feeling great.
Translated with www.DeepL.com/Translator (free version)
I had concerns the first day I used the mattress, but when I woke up the next morning, I had a better quality of sleep and a longer sleep.
I check my smartwatch every day to see how long and how well I am sleeping, and the quality of my sleep has improved by several percent over the mattress I had been using. My personal feeling is that the mattress has very excellent elasticity, neither hard nor soft, and there is no mattress shaking. I am satisfied with the quality.
I am 88 kg 178 cm and the mattress hardly sinks in and I have less muscle stiffness and tossing and turning when I wake up from sleep. I wake up feeling great.
Translated with www.DeepL.com/Translator (free version)
Response from Silk & Snow
Aug 16, 2022
Hi Hiroshi,
Thatâs fantastic to hear! Weâre so happy that youâre enjoying your new organic mattress. Thank you for taking the time to share your experience with us. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn.
Jean A
Verified Buyer
Adjustable Pillow (Retail)
Very satisfied with my new Pillow, used as received - didnât âadjustâ the filling - great support Thanks
Response from Silk & Snow
Aug 16, 2022
Hi Jean,
Thank you for writing in to share your feedback with us. Weâre so glad that youâre enjoying your new pillow! Happy sleeping! All the best, Kaitlyn
Holly A
Verified Buyer
S&S Hybrid Mattress
Sleeping so good since purchasing this bed! It feels very soft at first but once youâre laying down itâs extremely supportive.
Response from Silk & Snow
Aug 16, 2022
Hi Holly,
We are so pleased that youâre enjoying your new S&S hybrid mattress! Thank you for taking the time to reach out and share your experience with us. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn
Stewart B
Verified Buyer
The bed is very comfortable and we are sleeping well. There is very little movement transfer if sleeping restless. The only problem is the top and bottom of the mattress is a little thinner than the middle. Perhaps this will improve over time.
Response from Silk & Snow
Aug 16, 2022
Hi Stewart,
Thank you for taking the time to share your experience with the S&S mattress. Weâre always aiming to enhance our products and appreciate you sharing your experience with us. We will be sure to follow up with the team accordingly. Sincerely, Kaitlyn.
Nancy P
Verified Buyer
S&S Hybrid Mattress
The mattress seems ok but I have had it only 3 weeks. So time will tell if it is firm enough and durable.
The real issue was actually getting the shipment delivered. It took 2 tries and about 10 additional days beyond when it was supposed to be delivered. And though I was to be offered compensation for the mess up, I havenât heard back from Customer Service to arrange that. So a bit unhappy.
The real issue was actually getting the shipment delivered. It took 2 tries and about 10 additional days beyond when it was supposed to be delivered. And though I was to be offered compensation for the mess up, I havenât heard back from Customer Service to arrange that. So a bit unhappy.
Response from Silk & Snow
Aug 28, 2022
Hi Nancy,
Thank you for reaching out to share your experience with your delivery and mattress. We are sorry for the delay and understand your frustrations. We will be sure to follow up with the team accordingly and if you have any other questions or concerns please let us know.
Sincerely,
Michelle
JEAN F
Verified Buyer
S&S Hybrid Mattress
I got the mattress on my bed at 8 pm and slept on it at 10. The first night was a little rough, but only because I wasn't used to a mattress that really supported me. After that I have slept beautifully and feel more refreshed when I wake up. I looked a long time for a hybrid mattress that had everything I wanted at a reasonable price, and I am very happy with the purchase I made.
Response from Silk & Snow
Aug 16, 2022
Hi Jean,
Thank you for writing in and sharing your experience with us. Weâre so happy to hear that youâre enjoying your new S&S hybrid mattress! Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Brigitte S
Verified Buyer
Upholstered Bed Frame with Headboard
Prompt delivery and we love the bed, it's as pictured and I set it up alone. The only thing was that the centre bar that holds the wooden slats was dented as I was unboxing the bed I noticed. Overall a super bed purchase.
Response from Silk & Snow
Aug 17, 2022
Hi Brigitte,
Thank you so much for reaching out and sharing your experience with your new bed frame. We are sorry there was an issue with the centre bar and if anything worsens please let us know by sending an email to hello@silkandsnow.com so we may assist you further. Once again, we appreciate your insight and wish you many more comfy nights ahead! Sincerely, Kaitlyn
Andrew L
Verified Buyer
S&S Organic Mattress Topper
Great Topper - would recommend
Response from Silk & Snow
Aug 16, 2022
Hi Andrew,
Thank you so much for taking the time to reach out to us. Weâre so happy that youâre enjoying your new S&S organic mattress topper! Happy sleeping! All the best, Kaitlyn.
Joseph L
Verified Buyer
S&S Hybrid Mattress
Very comfortable mattress. The descriptions of the mattress are spot on, so you can trust what they say about it. I very much like firmness level and it remains cool.
Response from Silk & Snow
Aug 16, 2022
Hi Joseph,
Weâre so pleased to hear that youâre enjoying your new S&S hybrid mattress! Thank you for writing in to share your feedback. Stay cozy! All the best, Kaitlyn
Jayne G
Verified Buyer
Down Alternative Duvet
My daughter is taking this away to school so I canât speak to how warm it is but it looks like a high quality product.
Response from Silk & Snow
Aug 16, 2022
Hi Jayne,
We appreciate you taking the time to write to us to share your experience. Stay cozy! All the best, Kaitlyn.
Shannon P
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Was so excited to get these sheets. The colour and stripes are beautiful. Theyâre very soft and comfortable to sleep on but very disappointed, not even 2 weeks of having them on our bed and theyâre coming apart. One of the corner seems on the fitted sheet has come apart. Also the stripes on the fitted sheet and top sheet are different directions.
Response from Silk & Snow
Aug 28, 2022
Hi Shannon,
Thank you for taking the time to reach out and share your concerns with your new flax linen fitted sheet. To ensure everything is working out as it should with your new bedding, please send us an email to hello@silkandsnow.com so that our customer service team can take a closer look at your issue.
Sincerely,
Michelle
Isabelle L
Verified Buyer
Adjustable Pillow (Retail)
Une pure merveille!
Robin A
Verified Buyer
Most confortable pillons ever and thé way you can adjust the filling is amazing
Response from Silk & Snow
Aug 16, 2022
Hi Robin,
Thank you for writing in and sharing your feedback with us! Weâre so pleased to hear that youâre enjoying your new pillows. Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Timothy S
Verified Buyer
S&S Hybrid Mattress
WellâŠ.we are on night 8 and I am still having problems getting comfortable with this mattress. It is a hard mattress. It makes noise when you lie in a spot and when you move, the coils expand again and you can hear it. I havenât had a good nights sleep yet.
Response from Silk & Snow
Aug 28, 2022
Hi Timothy,
We appreciate you writing in and sharing your feedback with our team. In our experience it can take about 30 days for your body to adjust to a new sleep surface however if you find that after further testing your mattress remains unsuitable, please send us an email to hello@silkandsnow.com to initiate your return during your 100 Night Trial. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Sharon L
Verified Buyer
Adjustable Pillow (Retail)
Super adjustable pillow, and super+ service and backup.
Response from Silk & Snow
Aug 16, 2022
Hi Sharon,
Weâre so thrilled to hear that youâre enjoying your new pillow! Thank you for reaching out to us to share your feedback. Happy sleeping! All the best, Kaitlyn
Tiffany S
Verified Buyer
Upholstered Bed Frame with Headboard
Easy to set up - excellent instructions. Looks beautiful and feels like great quality so far.
Response from Silk & Snow
Aug 16, 2022
Hi Tiffany,
Thank you for taking the time to reach out to the team. Weâre so glad to hear that youâre enjoying your new bed frame with headboard. Stay cozy! All the best, Kaitlyn.
Teron W
Verified Buyer
S&S Hybrid Mattress
Our daughter loves it, she used to wake up multiple times during the night. For two whole weeks since we set up the new mattress for her, sheâs been sleeping through the night. Itâs magical !!!
Response from Silk & Snow
Aug 16, 2022
Hi Teron, Thatâs amazing news! Weâre so thrilled to hear that your daughter's new S&S hybrid mattress has helped her sleep through the night. Thank you so much for taking the time to write in and share your experience with us. Wishing you many more nights of restful sleep! All the best, Kaitlyn.
Curtis R
Verified Buyer
Wool Dryer Balls
A must for luxury sheets.
Response from Silk & Snow
Aug 16, 2022
Hi Curtis,
Weâre so happy to hear that youâre enjoying your new wool dryer balls! Thank you for reaching out to us to share your experience. Happy sleeping! All the best, Kaitlyn
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live wellâexperience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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