J adore mon nou eau matelas et mes oreillers surtout les draps je dors comme un bébé merci encore pour votre bon produit très très satisfaite

I spent several weeks searching for a modular sofa that fit all my needs prior to landing on Silk and Snow. I inquired on the phone with a product specialist about delivery timelines, as I had a vacation upcoming. I was reassured by so many reviews highlighting quick order fulfillment and delivery. I was told everything for my order was in stock and the "last possible day" for the couch to arrive would be the day I was leaving, so went ahead with the order.

I placed the order Monday morning and the ottoman arrived by Thursday, which was an impressive commitment to delivery timelines. However, it ended up taking a total of 11 weeks to receive all parts of my couch that was supposedly in stock. I repeatedly contacted Silk and Snow throughout this time, who initially said they were coordinating shipment between ON/AB warehouses. However, I then received communication that the couch was not only out of stock, but was last in stock nearly 4 months before I placed my order. The estimated in stock date was updated on the website, and my order still was not fulfilled by this date. Sick of having nowhere comfortable to sit in my home, I asked the company if any pieces of the couch were in stock so my order could be partially fulfilled. It turned out that the only thing unavailable the entire time was two angled arms, and they were holding the entire couch because of this. They did ship the seating of the couch at my request. Several more weeks passed, and I opted to ask for them to send the square arms instead of what I ordered as I was tired of dealing with the constant communication with the company. When the arms finally arrived, there was black dirt on the inside cardboard of the box which transferred onto the couch, and a cushion with a hole. I repaired these myself because again, I no longer wanted to communicate with the company.

The couch itself is exactly what I wanted, and Silk and Snow did provide some compensation for my troubles. However, given the nightmare this entire procurement process was (there are still several details I did not have space to disclose), I would not ever recommend purchasing from this company.

Quality is not what I expect. Material is fine but the stitching could have been much better

Très bonne qualité, j’adore!!!

Excellent quality and firmness, I’m a silk & snow loyalist now after 2 purchases!

Je suis extrêmement satisfaite de mon lit et de mon matelas Silk & Snow. La qualité est excellente et le confort est incroyable. J’ai également demandé à remplacer la fermeté moyenne par un matelas ferme, et le service à la clientèle a été remarquable. Le remplacement s’est fait facilement et je suis encore plus satisfaite de mon choix. Merci à toute l’équipe pour son professionnalisme et son excellent service. Je recommande Silk & Snow sans hésitation !

These are the prettiest and most comfortable sheets I’ve ever owned. Love them 🌻

I purchased the platform bed, two nightstands, the muslin quilt, coverlet, two standard shams, two king shams, and two standard silk pillowcases.

Unfortunately, I wasn’t impressed with the silk pillowcases. They’re simply not worth the price. I tried them with two different standard pillows, and in both cases the pillowcase was too large, causing the pillow to slide around and partially out of the case.

The muslin quilt is very comfortable, but after a single wash the stitching along one of the edges came undone. I didn’t bother requesting an exchange or return because I no longer had the original packaging, and the return process isn’t as straightforward as retailers like Amazon.

The platform bed I received also had a manufacturing defect. While Silk & Snow eventually offered me a $150 credit—which I appreciated—it took far more effort than it should have to get the issue acknowledged.

One other thing to be aware of is the product dimensions listed on their website. I found them to be misleading, so I’d recommend measuring carefully before ordering.

Overall, based on both the product quality and my experience with customer service and the returns process, I wouldn’t order from Silk & Snow again.

Really easy simple comfy and stress free

Love the colour and quality. A bit surprised by the shine. Will definitely buy another duvet cover in another colour.

No smell, very comfortable.
Easy to install. Went to normal size very rapidly after installation. Not to hot nor to cold.

Bed and mattress are great, comfortable sleep overall! The slats squeak at times, that would be my only ‘minor’ complaint.

Perfect mattress cover!

We love our bed frame and night side tables! Everything is great quality and the bed was very easy to put together.

The fabric is a great example of percale weave, cool and crisp. I was a bit disappointed with the elastic in the corners. They work fine at the moment are more like the elastic on cheaper sheets. It’s my first set, so I will see how durable they are.

Très contente de cette couverture, cependant on peut tirer des fils facilement.

We love the mattress. We previously had a queen sized one and we recently upgraded to a King. When we did that we decided to buy our bedframe from Silk & Snow as well. Unfortunately, the bedframe is not the same quality as the mattress the headboard is unstable and creeks. I don’t think we can return it at this point because who keeps the boxes after they have unboxed something?! also I receive so many of these alerts and emails asking me for my feedback. It’s a bit ridiculous ask once and then leave it.

I am really pleased with the colour, quality and feel of the duvet cover. I just wish that it had another duvet tie in the middle of it so i can secure it to my duvet more than in just the corners.

This bed is definitely worth the money spent. I’ve purchased a Thuma bed frame in the past and had to sell it because I moved to the other side of the country and didn’t want to pay the high price of paying a moving company to move it , anyway the Silk and Snow is just as good quality at half the price. It’s a little tricky to put together by yourself but doable. It only took 15-20 minutes by myself. Some of the pieces may be heavy for elderly individuals, I would suggest getting help. Very happy with my purchase. Would highly recommend fir the money spent.

Very soft but sturdy sheets. Cool and nice on the skin.