4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Walter H
Verified Buyer
Egyptian Cotton Sheet Set
We were so impressed with the Silk and Snow hybrid mattress that we ordered a sheet set and three pillows as well. We are very pleased with all of the products. The pillows are unique and versatile and the sheets are the best.
Rachel S
Verified Buyer
Flax Linen Duvet Cover
Sheets are so soft. Love that it’s a Canadian company with ethically sourced materials. Worth paying the little extra for!
Michael T
Verified Buyer
S&S Hybrid Mattress
I liked my first one so much ,when l moved l bought my second one with the bed frame.
The Hybrid was a good firm but not hard.
The Hybrid was a good firm but not hard.
christine g
Verified Buyer
great quality. easy to order. beautiful packaging and hassle free returns.
Anna L
Verified Buyer
Adjustable Pillow (Retail)
Pillow is heavy yet not firm
Frances J
Verified Buyer
I bought this for my toddler and it is a perfect level of firmness. My husband (who is 240 lbs) found it too plush but it is perfect for lighter people.
Maddie F
Verified Buyer
Wool Dryer Balls
My husband and I just love our new king frame and mattress! It’s crazy how a good mattress can really improve your sleep, from the first night we slept on our new bed we noticed that we would fall asleep faster and when waking up in the morning we felt rested! Also a few months later we got a surprise of some wool dryer balls from Silk & Snow! Definitely recommend 10/10!
Sophie C
Verified Buyer
Flax Linen Duvet Cover
Really pretty dark grey color. The duvet cover is extremely soft after the first wash! Love it!
Stacey M
Verified Buyer
S&S Organic Mattress - US
I think this may be the most comfortable bed I've ever slept on.
Christopher H
Verified Buyer
Wooden Nightstand
Came broken. Long delay to decide how to address this issue, which was deflected to it being a new product, but should have been in place ahead of shipping out this items as there is always going to be issues. I ordered two side tables and both came broken.
Response from Silk & Snow
Jan 23, 2022
Hello Christopher,
Thank you for taking the time to write to us and share your feedback on your experience with us. We would like to apologize for the difficulties experienced with your wooden furniture and the speed of resolution. We will be sure to follow up with the appropriate parties involved to continue this conversation to ensure we can enhance our procedures in the future. We can see that in the meantime you have been in contact with a team member to resolve your issues. Please let us know if you ever have any other questions or concerns and our team will be here to assist. Once again, we are very sorry for the frustration that you faced with our brand and product.
Sincerely,
Michelle
Karitas S
Verified Buyer
Silk Pillowcase
Very soft and has my hair and skin feeling smoother than ever!
Bruno M
Verified Buyer
S&S Organic Mattress
Très bon matelas, confortable sur le dos. Même si je suis un dormeur sur le côté, j'arrive à avoir de paisibles nuits de sommeil. Ma qualité de vie vient de faire un bond en avant. Merci !
Raphaelle P
Verified Buyer
Matelas S&S Hybride
It’s only been a week, but so far so good!
Natalie N
Verified Buyer
S&S Hybrid Mattress
Best investment in a very long time!!! Thank you S&S for some of the best sleep I’ve ever had.
Daphné N
Verified Buyer
S&S Mattress
Amazing bed. I used to have a Performa sleep, pros about Silk and snows is that the edges aren’t as “empty” and soft as the Performa. I used to almost fall out of bed if I was on the edges, but not anymore! Mattress was easy to open and did have a little smell, but nothing disgusting.
Kirsten H
Verified Buyer
Wooden Bed Frame
Great bed, poor service.
Lovely frame, easy to put together, doesn't make noise. But it wasn't delivered for weeks even though it was in stock. The company didn't reach out to inform me of delays, but when I inquired they said things had been slow over the holidays and they apologized. Delays continued and nothing was done to help rectify the situation. Then FedEx didn't deliver all the boxes! I didn't bother reporting the small scratch on the frame when we unboxed it because I figured nothing would be done. I definitely recommend the bed, but was disappointed with the process.
Lovely frame, easy to put together, doesn't make noise. But it wasn't delivered for weeks even though it was in stock. The company didn't reach out to inform me of delays, but when I inquired they said things had been slow over the holidays and they apologized. Delays continued and nothing was done to help rectify the situation. Then FedEx didn't deliver all the boxes! I didn't bother reporting the small scratch on the frame when we unboxed it because I figured nothing would be done. I definitely recommend the bed, but was disappointed with the process.
Response from Silk & Snow
Feb 10, 2022
Hi Kristen,
Thank you for taking the time to send us a review, we appreciate your honest feedback. We are
sorry to hear about the poor experience you had with our customer service team and do
apologize for any frustration that was caused. I wanted to assure you that we note all of the
feedback that we receive - good and bad – and we pass it along to ensure that the proper
training measures are in place. We work hard to mitigate negative experiences and do hope
that you’re enjoying your Silk & Snow wooden bed frame despite the shipping delay.
All the best,
Katie
Laura M
Verified Buyer
S&S Hybrid Mattress
So far so good. Nice firm mattress.
Richard L
Verified Buyer
Very pleased with every aspect of the product so far.
Caitlin M
Verified Buyer
S&S Hybrid Mattress
Great mattress for me and my growing family!
Diane C
Verified Buyer
S&S Hybrid Mattress
We bought this mattress (hybrid Queen) for our guest room..it took a long time to arrive because of the floods and road closures in BC but got it just in time for Christmas. I found the support team to be responsive and helpfull. I've had 2 guests since and both said the bed was very comfortable. I slept in for a night to see for myself and yes it is firm but conforming. Kinda wishing our primary matress was a Silk and Snow. We also purchased the storage foundation and are pleased with it we did have to add a couple of clips on yhe drawer to keep it in place though. Might be something for them to consider. I like it and would purchase again
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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