4.6
From 1
to 5
Reviews
21597
Recommend
10 / 10
TrustScore
9.29 / 10
Roberta H
Verified Buyer
Adjustable Pillow (Retail)
I've slept on this pillow for about one week. So far so good. It only took 2 adjustments until I had the amount of fill just right. I have arthritis in my neck and the pillow keeps my spine straight and my head well supported. I appreciate that it can be washed. Very good product.
Response from Silk & Snow
Dec 29, 2021
Excellent news, Roberta! We are thrilled to hear that you're enjoying your pillow and are getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights!
Stay cozy,
Katie
MARY L
Verified Buyer
Down Alternative Duvet/Comforter
Beautiful product. Unfortunately, the comforter I chose was the wrong weight. When I contacted Silk and Snow about returning it, they instead suggested that I donate, which I did. As requested, I sent a photo of the donation at its destination and Silk and Snow issued a full refund. I admire a company that does that and will surely recommend them to my friends and use them again in the future for other products.
Response from Silk & Snow
Dec 29, 2021
Hi Mary,
So happy to hear that the process worked for you, even if the duvet didn't. We are happy to help the community around us! Thank you!
Katie
George P
Verified Buyer
Hand Knitted Weighted Blanket
Fulfills it’s promise.
Response from Silk & Snow
Dec 29, 2021
Thank you for taking the time to write to us, George, we appreciate your feedback!
All the best,
Katie
Thomas W
Verified Buyer
Storage Bed
Great bed - am very happy with the purchase and the purchase experience.
Comfortable!! B
Verified Email
Sheet Set - Twin (white)
These are so comfy. Even my furnace boyfriend loves them (and I tend to be cold going to bed). We’re both so happy with the purchase.
Minus one star because I wish they had elastic all the way around. They pop off in the corners of memory foam mattresses.
Minus one star because I wish they had elastic all the way around. They pop off in the corners of memory foam mattresses.
Response from Silk & Snow
Jan 10, 2022
Hi there,
We are so glad to hear your new Egyptian Cotton sheets are so comfortable! We appreciate your kind words and will be sure to follow up with the design team to let them know your feedback in regards to the all around elastic band improvement. Happy sleeping!
All the best,
Michelle
Robert E
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Excellent service, shipped on time and so nice to climb into at the end of the day.
Response from Silk & Snow
Dec 29, 2021
Wonderful, Robert! Here’s to many more nights of happy sleep!
Stay cozy,
Katie
Jennifer H
Verified Buyer
S&S Hybrid Mattress
Arrived quickly, and very comfortable to sleep on.
Azuolas G
Verified Buyer
Egyptian Cotton Duvet Cover
Excellent customer service!
Response from Silk & Snow
Dec 29, 2021
Thank you for taking the time to write to us, Azuolas, we appreciate your feedback!
All the best,
Katie
Roseann F
Verified Buyer
Hand Knitted Weighted Blanket
Wonderful weighted blanket. Love the colors to choose from. Delivery was quick. I have been sleeping better with this blanket.
Response from Silk & Snow
Dec 29, 2021
Wonderful, Roseann! Here’s to many more nights of happy sleep!
Stay cozy,
Katie
Erica L
Verified Buyer
Egyptian Cotton Duvet Cover
5 stars for the product, 1 star for the experience - The Egyptian Cotton duvet cover is high quality and looks and feels very luxurious. However, I haven’t been able to use it yet because I ordered two duvet covers and only received one (we use two duvets in our bed and don’t want to use mismatched covers).
I have raised the case and followed up multiple times and still no one is providing a solution. I was told they will have the logistics team investigate what happened at the warehouse - meanwhile I just have to deal with having paid for two items and only receiving one.
I have raised the case and followed up multiple times and still no one is providing a solution. I was told they will have the logistics team investigate what happened at the warehouse - meanwhile I just have to deal with having paid for two items and only receiving one.
Response from Silk & Snow
Jan 12, 2022
Hello Erica,
We’re sorry to hear about the negative experience you’ve had with our brand and team. When looking into your order, I can see that you are in contact with a customer service representative regarding the issue. We appreciate you sharing your experience and we will be sure to bring your situation up to the appropriate parties involved. Once again, we apologize for the way your delivery experience has unfolded.
Sincerely,
Michelle
Rhonda R
Verified Buyer
Hand Knitted Weighted Blanket
Too narrow!!! Have to stretch it out but it always returns. I do love the way this thing feels and luxe
Response from Silk & Snow
Jan 10, 2022
Hi Rhonda,
Thank you kindly for letting us know the Handwoven Weighted Blanket dimensions are too narrow and you find yourself having to stretch it out time and time again. I will relay this detail to the team as we are always looking to refine our products in the future. However, we are happy to hear you do like how it feels.
Sincerely,
Michelle
Jocelynne B
Verified Buyer
S&S Hybrid Mattress
Mattress is more firm than we anticipated and we can feel the transfer of motion more than expectd. Unsure at this point if we will be keeping this mattress.
Keri M
Verified Buyer
Adjustable Pillow (Retail)
Great pillow, I’m a side sleeper and most “side sleeper” pillows I’ve tried make my shoulders and neck hurt overnight. I like that it’s not a dense block of memory foam as well, I’ve tried those and they hurt my ears if I lay in one position for too long.
Response from Silk & Snow
Dec 23, 2021
Thank you for the amazing feedback, Keri :) Here’s to many more nights of happy sleep!
Stay cozy,
Katie
Suzanne Y
Verified Buyer
Hand Knitted Weighted Blanket
Amazing customer service. Product quality is excellent.
Response from Silk & Snow
Dec 23, 2021
Great news on all fronts, Suzanne! We are happy to hear that you’re enjoying your new weighted blanket. I will pass your kudos along to the customer service team. Thank you for taking the time to write to us!
All the best,
Katie
Sheila M
Verified Buyer
Adjustable Pillow (Retail)
I really like this pillow. The quality is excellent and it is very comfortable. I ordered the pillow to help with my neck pain. It's still too early to tell if it is helping my neck. I have not tried to remove any stuffing to resize it. But it is very comfortable and well made. The packaging was top quality too, and it arrived in just a few days. I highly recommend it!
Response from Silk & Snow
Dec 23, 2021
Thank you for the amazing feedback , Sheila :) Here’s to many more nights of happy sleep!
All the best,
Katie
André R
Verified Buyer
Egyptian Cotton Sheet Set
GREAT!
India A
Verified Buyer
Muslin Duvet Cover
Really nice and warm (maybe too warm?) duvet cover! Soft and just the right amount of texture.
Response from Silk & Snow
Dec 29, 2021
Thank you for taking the time to write to us, India, we appreciate your feedback!
Stay cozy,
Katie
Guy G
Verified Buyer
Storage Bed
Easy to mount. Nice product.
Ann K
Verified Buyer
Adjustable Pillow (Retail)
Still waiting to receive the order
Response from Silk & Snow
Jan 10, 2022
Hello Ann,
Thank you for reaching out in regards to your order. We have looked into your shipment and that your pillows have been delivered. We apologize that it took longer than expected for you to receive your order.
Sincerely,
Michelle
Sagar P
Verified Buyer
S&S Hybrid Mattress
I LOVE IT. I didn’t expect to fall in love with this mattress so fast. I’m a bigger guy and a side sleeper, yet it works perfectly
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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