Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16247
4 Stars
3165
3 Stars
1485
2 Stars
329
1 Star
343
Reviews 21597
Recommend 10 / 10
TrustScore 9.29 / 10
Larysa S
Dec 21, 2021
Verified Buyer
Flax Linen Duvet Cover
Great duvet cover. Delivery was quick. We ordered the striped linen and it looks great. Looking forward to using it for many years. Highly recommend!
Response from Silk & Snow
Jan 12, 2022
Hi Laryssa, We appreciate you taking the time to reach out and share your feedback. We are so happy to hear of your positive experience and wish you many cool and comfortable nights ahead! All the best, Michelle
Kelsey M
Dec 21, 2021
Verified Buyer
S&S Hybrid Mattress
Great comfortable mattress
Response from Silk & Snow
Dec 23, 2021
Hi Kelsey, Thank you for taking the time to write us, we appreciate your feedback! Happy sleeping :) Sincerely, Brooklyn
Leung
Dec 21, 2021
Verified Email
Down Duvet
The fabric is soft no complaints there. However it’s an expensive duvet and the buttons are made out of coconut shells and were broken upon arrive and continue to degrade in the wash. They catch on laundry and when I asked customer service for assistance they told me that it’s supposed to look (they used air quotes) “rough”.

The buttons you will likely need to replace but otherwise decent.
Response from Silk & Snow
Jan 12, 2022
Hello Leung, Thank you for reaching out to let us know that although your Muslin Duvet Cover is soft and cozy you did have some button issues to resolve. We appreciate your feedback and will be sure to inform the team of this occurrence so we can look for ways to improve this product in the future. We hope the new buttons that are on the way will help relieve the issue you had with the first set.If you have any further questions or concerns please feel free to contact us at your earliest convenience. Sincerely, Michelle
Misol K
Dec 21, 2021
Verified Buyer
Be prepared to wait a LONG time without clear updates. They work with FedEx which is seriously backlogged with their deliveries. Silk and Snow wasn't very helpful in resolving my concerns from the start. So far trying the mattress for a week, some edges of the mattress haven't inflated to what it should be. I am suspecting this may be due to the mattress being deflated for close to a month till it was actually delivered. Will try the mattress for longer period and happy update.
Response from Silk & Snow
Jan 08, 2022
Hi Misol, We appreciate your comments on the matter and understand the frustration that came about when waiting for your delivery of your S&S mattress. We apologize for the wait time you experienced due to the flooding near your location which unfortunately got in the way of you receiving your mattress sooner. We hope it is suitable for your needs and will keep an eye out for your update on how you are liking it when you have had the chance to test it out some more. Sincerely, -Michelle
Karen C
Dec 21, 2021
Verified Buyer
Silk Pillowcase
Product great! Delivery horrible!
Response from Silk & Snow
Dec 21, 2021
Hi Karen, We are sorry to hear about your poor experience with the late delivery. We work hard to ensure that we process and ship our orders out as soon as possible but unfortunately we do experience delays every now and then. We understand the frustration that this can cause and we do hope that you enjoy your Silk & Snow silk pillowcase regardless of the untimely delivery. All the best Katie
Arlette D
Dec 21, 2021
Verified Buyer
Couverture lestée tissée à la main
J’ai acheté successivement la couverture crème de 25 livres et la couverture de voyage rose. La première était tricotée très serrée et mesurait environ 44 po x 84 po au lieu du 51 po x 72 po annoncé. Avec sa longueur qui dépassait du lit, la gravité l’étirait encore d’avantage au détriment de sa largeur. J’ai alors choisi la couverture de voyage, qui ne déborderait pas du lit, en m’imaginant que le tricot serré joue en faveur du fait que cette couverture de 8 livres est 25% moins longue et 25% moins large que la couverture pour enfant du même poids. J’ai reçu une couverture tricotée très lâche, je pouvais passer la main entre deux mailles. Son cordon de tissu était mou et affaissé. Sa surface couvrait environ 38 po x 56 po au lieu de 30 po x 48 po annoncé. Peut-être que c’était celle pour enfant.

Bref, le matériel (coton) et la structure (tricot) des couvertures assurent efficacement la bonne perméabilité à l’air; le tricot en grosses mailles jersey serait magnifique si sa tension était bonne et ses contours plus réguliers.

J’ai retourné une après l’autre les deux couvertures et repris ma couverture lestée avec des billes pour l’hiver, celle qui est trop chaude en été.
Response from Silk & Snow
Jan 10, 2022
Bonjour Arlette, Merci beaucoup d'avoir pris le temps de nous écrire et de nous faire part de votre expérience avec les couvertures lestées. Nous sommes vraiment désolés que les mesures ne correspondent pas et que vous avez également rencontré des problèmes avec l'étanchéité du tricot sur les couvertures elles-mêmes. Nous informerons notre équipe des problèmes que vous avez rencontrés avec la tension, car nous cherchons continuellement à améliorer nos produits et services pour l'avenir. Sincèrement, Michelle
Angus F
Dec 21, 2021
Verified Buyer
Storage Bed
Great products. Good customer service. Poor delivery. Sent me the wrong frame. Replaced it with the correct one but was a hassle.
Response from Silk & Snow
Jan 12, 2022
Hi Angus, Thank you for sharing your experience with us in regards to your new Storage Bed. We will be sure to share your feedback with the appropriate parties involved as we are always looking for ways to enhance our services and products. Once again we appreciate your support and apologize for the issues you experienced with your delivery. Sincerely, Michelle
Joel M
Dec 21, 2021
Verified Buyer
Silk & Snow Natural Hand Knit Weighted Blanket
The quality and comfort of this blanket is so unbelievable. It feels so soft and is very breathable. I’d definitely buy again!
Response from Silk & Snow
Dec 21, 2021
Wonderful, Joel! We are thrilled to hear that you're enjoying your weighted blanket and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. Stay cozy, Katie
Patricia F
Dec 21, 2021
Verified Buyer
Adjustable Pillow (Retail)
Silk & Snow has pillows figured out. This is the best pillow I've ever bought. I bought just one to try it out and I will be buying more. I like a soft pillow but not too lofty and one that won't pack down and doesn't have to be shaken and puffed back into shape. I removed enough foam to make it perfect and it keeps its shape and softness. Love it. The packaging is great too. Love it all.
Response from Silk & Snow
Dec 21, 2021
Excellent news, Patricia! We are thrilled to hear that you're enjoying your pillow and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights! All the best, Katie
Pierre D
Dec 21, 2021
Verified Buyer
Adjustable Pillow (Retail)
Good product, shipped quickly.
Response from Silk & Snow
Dec 21, 2021
Thank you for taking the time to write to us, Pierre, we appreciate your feedback! All the best, Katie
Pierre D
Dec 21, 2021
Verified Buyer
The mattress is very comfortable, at a very reasonable price.

However the shipping was flawed. We live in Ottawa and the mattress was shipped from Toronto. After a week of not having received any information from the shipper, we enquired to customer service. They explained that due to the floods in BC, the shipping was delayed. We told customer service that this explanation was unacceptable, given that Ontario had not been affected by the floods. It took another week for customer service to realize that the shipper had lost the mattress. They promptly shipped a new mattress that we received the next day. The day after having received our mattress, we received a message from the shipper informing us that the first mattress was on it’s way from BC. I informed customer service of the situation. They were unable to cancel the delivery. We eventually had to refuse the delivery.

I believe that our initial request for follow up was not taken seriously and no serious effort was made to resolve the problem. Yes, the problem was due to a mistake by the shipper. However, the support from customer service was equally problematic.


If it would not have been for the shipping problem, I would have rated the mattress and service 5 stars.
Response from Silk & Snow
Dec 22, 2021
Hi Pierre, Thank you for taking the time to write to us. We apologize for any inconvenience this situation may have caused you! We would never want this to be the lasting impression of our brand and we appreciate your honest feedback, as it is necessary for us to improve. Although this shipping circumstance wasn't ideal, we hope you are enjoying your mattress. Wishing you many more nights of restful sleep. Sincerely, Brooklyn
Derek B
Dec 21, 2021
Verified Buyer
Hand Knitted Weighted Blanket
Great alternative to a glass bead weighted blanket.
Response from Silk & Snow
Dec 21, 2021
Wonderful! Here’s to many more nights of happy sleep! All the best, Katie
Derek B
Dec 21, 2021
Verified Buyer
Egyptian Cotton Sheet Set
The look and feel of the fabric is not easy to get a sense of buying online, but seen in person it has a very soft feel and beautiful sheen.
Response from Silk & Snow
Dec 21, 2021
We are happy to hear that you’re enjoying your new sheets, Derek. Thank you for taking the time to write to us! Stay cozy, Katie
Danny K
Dec 21, 2021
Verified Buyer
I wish I had a mattress to review on but the mattress was delivered to the wrong address by fedex and they are apparently dealing with it but it’s been about 3 weeks now since it was delivered and I still haven’t received a mattress that I paid for
Response from Silk & Snow
Jan 12, 2022
Hello Danny, Thank you for reaching out and sharing your experience with us. We are sorry for the experience with your shipment and that we were unable to have your mattress delivered to you sooner. Once again, we apologize for this frustrating situation and we will be sure to bring it up to the appropriate parties involved. Sincerely, Michelle
Macean K
Dec 21, 2021
Verified Buyer
Hand Knitted Weighted Blanket
I had one of the Glass bead style before and I must say this is much better! the weight stays on you, instead of being cozy for a bit before it all slips to the sides of you. The holes allow some airflow, so it shouldn't be too hot, but for the winter, I just put it on top of my normal bedding. if you are on the fence, you should go for it.
Response from Silk & Snow
Dec 21, 2021
Thank you for the wonderful feedback, Macean! We are thrilled to hear that you're enjoying your weighted blanket and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. Stay cozy, Katie
Carl H
Dec 21, 2021
Verified Buyer
Ceci est ma première semaine avec mon nouveau lit de Silk&Snow. Jusqu’à maintenant je le trouve très confortable et pas trop chaud. J’ai choisi ce lit pour la qualité des matériaux utilisés dans la fabrication de ce lit et de la responsabilité du fournisseur envers l’environnement. Aussi c’est fabriquer au Canada.
Response from Silk & Snow
Jan 12, 2022
Merci d'avoir partagé vos commentaires sur votre nouveau matelas S&S Organique et nous sommes heureux d'apprendre que vous le trouvez vraiment confortable. Bon dodo ! Tous mes vœux, Michelle
Mathieu F
Dec 21, 2021
Verified Buyer
S&S Mattress
Great product
Response from Silk & Snow
Dec 23, 2021
Hi Mathieu, We are so glad to hear you are enjoying your mattress! Happy sleeping :) Sincerely, Brooklyn
Linda B
Dec 20, 2021
Verified Buyer
Silk Pillowcase
Customerservicewasexcellent.Neededthesilkpillowforagiftquickly,andtheyputapushontheorderanditwasdeliveredwithinaweek,justintimetogivetothebirthdaygirl.Iwasthrilledandimpressedwiththeimportancetheyattachedtomyrequestandreallymadeithappen!
Response from Silk & Snow
Dec 21, 2021
Great news, Linda! We are happy to hear that your gift was a hit! I will pass your kudos along to the customer service team. Thank you for taking the time to write to us! All the best, Katie
Nancy Redmond
Dec 20, 2021
Verified Buyer
Upholstered Bed Frame with Headboard
I was looking for a Canadian company that sold silk pillow cases and impulsively decided to purchase a new frame and mattress. I have no regrets. Speaking as a light weight I find the mattress goldilocks perfect. Not too hard, not too soft. I really like the blue undertone of the granite material on the headboard. Creates a warm neutral that balances the masculine shape that is quite versatile and suits many different looks.
Response from Silk & Snow
Dec 20, 2021
Hi Nancy, Oh wow! Thank you for all the support! We're happy to hear you are enjoying all of your new S&S goodies. Granite is one of our favourite colours for the bed frame. Happy sleeping! :) All the best, Claire
Lisa
Dec 20, 2021
Verified Email
Pillow - Standard
I've been using the king size pillow for almost one month and feel it's time for a review. I instantly loved this pillow's comfort and support. I have really noticed an improvement in my neck and shoulder pain. A+ The downside is that it sleeps hot. It creates a terribly sweaty back of head and neck. I hope silk and snow will come up with a more organic cooling pillow such as a silk or wool surround. Even though this model has a cotton cover, the cover is lined with polyester and the centre is filled with chipped foam. Not the coolest choice of fabric IMO. Therefore only 4 stars.
Response from Silk & Snow
Dec 22, 2021
Hi Lisa, Thank you for taking the time to write to us, we appreciate your feedback! I will definitely pass along your request to our design team. We are always looking for ways to improve our products! Thank you! Katie
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
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hello@silkandsnow.com
1-855-777-0033
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