4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Heidi N
Love my new bed!
Verified Buyer
Classic Sleep Set
I purchased the Storage bed frame with the drawer in Dune, beautiful. The S&S mattress in firm is great for my back. Really appreciated the free sheet set! Their pillows and so comfy. I also bought the Muslin Duvet cover in Oat, such a soft, comfortable look and feel. Thank you Silk and Snow!
Amanda K
Verified Buyer
Silk Pillowcase
I love the quality of the linen sheets. Highly recommend.
Katie F
just okay
Verified Buyer
Aire Storage Ottoman
Spacious storage, but fabric has several poles already from light use. And the padding at the top is already depressed from having feet up. I would have expected for the price point that the filling would be more durable/ fuller.
Daniel M
great
Verified Buyer
Cushion Headboard + Platform Bed
Love it
Marilyn K
No show on the BOGO pillows
Verified Buyer
Eco Soy Pillow
Waited 5+ weeks for these pillows and finally gave up and asked for a refund
They were BOGO eco soy pillows that I was looking forward to trying out as the reviews were promising
Very disappointing as they were available on the website but not for the BOGO deal ( which is why I thought I would try out a $200 pillow as it was such good deal )
I waited over a week before I reached out to see why the order had not arrived
Only then was I given a new shipping date
In my reply I did ask if the BOGO could be applied if I canceled the original order and reordered ( with the BOGO) but didn’t receive a response regarding this inquiry
Had to reach out a second time only to be given another date and asked again if the BOGO could be honoured if I cancelled and reordered as the website was showing the pillows were in stock
Again this question was not answered and not one customer care team member took the time to reach out with a solution that would have been more appropriate given the situation
After the 3rd updated date for shipping( mid June)was sent to me and the only solution offered was a refund I simply gave up
It was a waste of time and now I am being asked to give my rating regarding my new pillows!
Did receive a full refund quickly which was awesome but still let down with the customer service team not answering my question about the BOGO issue which would have made the whole transaction a win for both parties
I was looking to update my bedding/ pillows/ blankets and was willing to spend decent money for quality and wanted to support a Canadian business .. the reviews seemed all positive and thought pillows would be an easy first step first
It would appear that the company may want to look at how to improve this situation if they want to acquire new customers and keep them
It didn’t need to be this hard to purchase pillows
Sincerely disappointed with the lack of customer support
They were BOGO eco soy pillows that I was looking forward to trying out as the reviews were promising
Very disappointing as they were available on the website but not for the BOGO deal ( which is why I thought I would try out a $200 pillow as it was such good deal )
I waited over a week before I reached out to see why the order had not arrived
Only then was I given a new shipping date
In my reply I did ask if the BOGO could be applied if I canceled the original order and reordered ( with the BOGO) but didn’t receive a response regarding this inquiry
Had to reach out a second time only to be given another date and asked again if the BOGO could be honoured if I cancelled and reordered as the website was showing the pillows were in stock
Again this question was not answered and not one customer care team member took the time to reach out with a solution that would have been more appropriate given the situation
After the 3rd updated date for shipping( mid June)was sent to me and the only solution offered was a refund I simply gave up
It was a waste of time and now I am being asked to give my rating regarding my new pillows!
Did receive a full refund quickly which was awesome but still let down with the customer service team not answering my question about the BOGO issue which would have made the whole transaction a win for both parties
I was looking to update my bedding/ pillows/ blankets and was willing to spend decent money for quality and wanted to support a Canadian business .. the reviews seemed all positive and thought pillows would be an easy first step first
It would appear that the company may want to look at how to improve this situation if they want to acquire new customers and keep them
It didn’t need to be this hard to purchase pillows
Sincerely disappointed with the lack of customer support
John G
Good Sheets!
Verified Buyer
Percale Cotton Sheet Set
I’ve been looking for a replacement for the Gluckstein home sheets from the bay since they closed. I would say these are more like the distinctly home sheets and not quite as thick as I was expecting. Having said that, these appear to be very well-made. Love the colour (Oat). They feel great, nice and cool. Recommend!
Patricia R
Fern Silk Pillow Cases
Verified Buyer
veritree Tree
Luxurious and lovely! Especially the colour.
Brenda W
silk pillowcase
Verified Buyer
Silk Pillowcase
Just as good as Blissy for half the price!!
Melanie V
Verified Buyer
Muslin Duvet Cover
Trop mou, la couette ne reste pas dans les coins
Gillian B
Gorgeous bed - solidly built!
Verified Buyer
Wooden Bed Frame
Love the look of this bed - we got the light wood color and it’s gorgeous - very spa-like. Also super easy to build - took my husband and I about 10 minutes! It is best to have 2 people though as the solid wood pieces are heavy - especially for the King size. I think this bed will last forever it is so well built.
Gordon H
Verified Buyer
Percale Cotton Sheet Set
We are very pleased with our percale sheets. Thank you
Vynella D
prrfect fit
Verified Buyer
Nara Dresser
Beds and dressers are my perfect fits,
👍🏾
👍🏾
Christine H
Best mattress!
Verified Buyer
Cushion Headboard + Platform Bed
I have arthritis in my hip, and the Silk and Snow mattress is wonderful. I’m a side sleeper and I immediately was able to sleep pain free! I’m also very pleased with the bed frame. It was very easy to assemble even with one person and it looks beautiful. The soft headboard is lovely and I’m glad I chose it.
Terri K
Gorgeous bedding!
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Perfect color and texture. Luxe and was the perfect add to our new home.
Norma S
Love Love This Bed Frame
Verified Buyer
Wooden Bed Frame
This bed frame was exactly what I wanted. Sturdy enough to float in the room away from the wall, beautiful enough to fit into my decor, easy enough to assemble with two people. Went up in less than an hour. Couldn’t be happier. I got it in the natural wood. Love. Love. Love. ❤️
Heidi B
very comfortable
Verified Buyer
Eco Soy Pillow
We love this mattress, we can lay on our sides for hours and still be comfortable. It’s good quality and we also love the pillows. We would recommend this mattress!
Peggy T
pillows
Verified Buyer
Eco Soy Pillow
Seem really flat
Katrina N
Verified Buyer
S&S Hybrid Mattress
Love our new mattress! And the bedding set that came with it is amazing!!’
Alexander W
Cool and cozy
Verified Buyer
Muslin Quilt
Feels great with a good weight. It doesn't get too warm and has a nice texture.
Alexander W
Comfortable and cool
Verified Buyer
Eco Soy Pillow
It keeps it's shape, stays cool, and your head feels supported while being a lower pillow.
It has an initial smell that goes away after a couple days.
It has an initial smell that goes away after a couple days.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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