4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Lisa W
Verified Buyer
Adjustable Pillow (Retail)
I LOVE this pillow. Like many others here, I also tried so many pillows. I'm a side and tummy sleeper so it's always a challenge to find the right pillow for me that's comfortable and won't hurt my neck. I've used this pillow for a month now and so far, it's the best purchase I've ever made. It's heavier than I thought, but that's okay. I think it's got a really good weight to it. I love that the memory foam is adjustable. I did have to remove about 3-4 large handfuls so it's absolutely perfect now! I highly recommend this pillow.
Response from Silk & Snow
Jun 30, 2021
Hi Lisa, we're so glad to know that you're sleeping better! We know that with our pillow, it takes a little testing to find the perfect spot, but once you do, it's magical :) We wish you nothing but great nights of sleep! - Dane
Francine C
Verified Buyer
S&S Mattress
Un sommeil récupérateur assuré, un peu moins ferme que prévu. Très satisfaite de mon achat et du service.
Response from Silk & Snow
Jun 30, 2021
Merci beaucoup d'avoir pris le temps de partager votre avis sur notre produit, Francine! C'est très apprécié par notre équipe et nous sommes heureux de vous savoir satisfaite. Tout le meilleur, Dane
Sarah D
Verified Email
S&S Hybrid Mattress - Twin
My husband is 6’4” and I’m 5’10. We were concerned that a memory foam mattress would be too soft for us.
The coil hybrid was the best choice.
We are supported but still so comfortable!
I highly recommend.
Lovely people in customer service as well. Thank you. We are recommending to all our friends.
The coil hybrid was the best choice.
We are supported but still so comfortable!
I highly recommend.
Lovely people in customer service as well. Thank you. We are recommending to all our friends.
Response from Silk & Snow
Jun 28, 2021
Thank you so much, Sarah! We really appreciate your recommendation :) All the best and happy sleeping - Dane
Sabrina L
Verified Buyer
S&S Hybrid Mattress
Love it, just buy it!
Response from Silk & Snow
Jun 28, 2021
We couldn't agree more, Sabrina ;) Happy sleeping! - Dane
Marc L
Verified Buyer
Organic mattress is on the firm side. But good quality.
Response from Silk & Snow
Jun 28, 2021
Thank you so much for your feedback, Marc! Hopefully it will help others looking at the organic as an option :) All the best - Dane
Izabela K
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Fantastic product!
Response from Silk & Snow
Jun 28, 2021
Thank you so much, Izabela! Happy sleeping :) - Dane
Les C
Verified Buyer
+ Delivered faster than expected.
- Too firm for our aging joints. Specifications suggested it would be more comfortable.
-- Budget a few hundred more for 1-2 inch latex+wool topper.
- Too firm for our aging joints. Specifications suggested it would be more comfortable.
-- Budget a few hundred more for 1-2 inch latex+wool topper.
Response from Silk & Snow
Jun 30, 2021
Hi Les, thank you for your review. We hope that your feedback will help others make the most informed decision possible. The Organic mattress is our firmest model and, combined with the latex layer, can make it feel very firm. We hope that your topper has helped and that you are getting good nights of rest. All the best - Dane
Shawn L
Verified Buyer
S&S Hybrid Mattress
Love the bed. Would have been nice to have more visible base/foundation requirements. Needed to upgrade my base so spent a little more.
Response from Silk & Snow
Jun 30, 2021
Hi Shawn, thank you so much for your review. We will be updating our website to make the foundation requirements more visible shortly. However, we know that not everyone will think to look in the warranty section when first coming to our site. Otherwise, we're happy to see that you are enjoying your mattress :) All the best and happy sleeping - Dane
Deb P
Verified Buyer
The mattress is absolutely amazing. I don’t have any pain while sleeping anymore, like I did with my 2 year old spring mattress. I’d definitely recommend it to anyone who has sore hips or shoulders from side sleeping, as I don’t have those problems at all anymore. The frame was super easy to put together and is a great height with the mattress. The only reason I didn’t rate it 5 stars is because the duvet. The duvet and cover are super short, to the point where it barely hangs over the bed side. I’m not sure if duvets are supposed to be this way, but I hate how it looks with the sheets (also s+s, and super nice) because they are about half a foot longer than the duvet on both sides and the bed doesn’t look great when made. And yes I did order the right size. Otherwise the duvet is very comfy and kept us warm through the winter. Overall this was a great purchase and I plan to order again when my kids need a mattress.
Response from Silk & Snow
Jun 30, 2021
Hi Deb, thank you so much for your feedback on your order! Regarding the duvet, we will definitely pass your feedback to our product development team to keep in mind for future versions. Otherwise, we're glad to see that you are really enjoying the sheets and your mattress. We hope that your pain continues to stay away and we can't wait to have you order with us again :) - Dane
Hayley S
Verified Buyer
S&S Hybrid Mattress
For the first time in years i have been sleeping fully throughout the night without waking up. I am a stomach sleeper with back pain but since sleeping on this mattress i have been waking up with zero stiffness or soreness in my back.
Response from Silk & Snow
Jun 28, 2021
We're so happy to know that the mattress has improved your sleep quality so drastically, Hayley! We hope you continue to sleep this well for many more years to come :) - Dane
Drew W
Verified Buyer
S&S Hybrid Mattress
Haven't slept this well in years! Their pillows are amazing as well!
Response from Silk & Snow
Jun 28, 2021
We're so glad that everything works so well for you, Drew! Happy sleeping :) - Dane
Rosanne D
Verified Buyer
S&S Hybrid Mattress
We love our mattress! It is firm when you lay down, but you kind of melt into the top layer that forms to your body. My partner loves that the sides don’t sag when you sit on the edge of the bed. We co-sleep with our newborn and there is no fear of the mattress being too soft. We would have gotten the organic, but I think it only came out after we purchased ours. There is a very strong smell fir a few weeks when you first open it. I suffer with migraines and definitely had some bad headaches because if it.
Response from Silk & Snow
Jun 30, 2021
Hi Rosanne, thank you so much for your feedback! We're sorry to hear that your mattress held onto the smell for so long; some can be quite stubborn. Otherwise, we're happy that all members of the family are enjoying this bed and we wish you all nothing but great nights of sleep :) - Dane
Andrew H
Verified Buyer
Flax Linen Duvet Cover
We’re pleased with the quality of our purchases, but the delivery process was not acceptable.
We ordered four items, two of which arrived within the expected delivery time of 1-2 weeks. However, we had to call customer service to follow up on the remaining two items. One item had not been shipped and was sent out immediately. The final item was no longer in stock and took another 3 months before it was back in stock and delivered.
We ordered four items, two of which arrived within the expected delivery time of 1-2 weeks. However, we had to call customer service to follow up on the remaining two items. One item had not been shipped and was sent out immediately. The final item was no longer in stock and took another 3 months before it was back in stock and delivered.
Response from Silk & Snow
Jun 30, 2021
Hi Andrew, we're incredibly sorry for the lack of communication and the subsequent inconveniences it caused. While we never like knowing that we have disappointed our customers, this is vital feedback. We apologize again and wish you all the best - Dane
Karen M
Verified Buyer
Down Duvet
Love this duvet, not too heavy, very warm. Great quality. So happy with my purchase. I think I’ll have to buy another for my guest room!!!
Response from Silk & Snow
Jun 28, 2021
We look forward to having you order with us again, Karen :) Happy sleeping and all the best! - Dane
Gail S
Verified Buyer
S&S Hybrid Mattress
We specifically ordered this mattress because of the description stating that it is "seriously cool" and has a special cooling layer on it. Because I sleep very warm (even with only a sheet), the mattress we choose does have to be "seriously cool"! I knew that memory foam tends to be quite hot so we have always avoided a memory foam mattress or topper but because of the cooling layer in the description I thought we could give this one a try.
Well we have had it for almost 2 weeks and I have not had one good night's sleep on it. Yes, it is SUPER comfortable and just the right firmness - love that! And I can barely feel my husband move - love that as well. BUT it is SO VERY WARM I can't stand it. I'm so disappointed. I have had to go back sleeping on our old mattress in the spare room. If a "cooling miracle" does not take place, we will be requesting a refund after 30 days. Even my husband is finding it too warm. Too bad, as it is a beautiful mattress. But it is definitely not cool.
Well we have had it for almost 2 weeks and I have not had one good night's sleep on it. Yes, it is SUPER comfortable and just the right firmness - love that! And I can barely feel my husband move - love that as well. BUT it is SO VERY WARM I can't stand it. I'm so disappointed. I have had to go back sleeping on our old mattress in the spare room. If a "cooling miracle" does not take place, we will be requesting a refund after 30 days. Even my husband is finding it too warm. Too bad, as it is a beautiful mattress. But it is definitely not cool.
Response from Silk & Snow
Jul 06, 2021
Hi Gail, thank you very much for your feedback. We sincerely apologize for your experience with your mattress. We are glad that you could return it, and we wish you all the best in finding the perfect fit for both you and your husband. All the best :) - Dane
Cameron J
Verified Buyer
Great mattress
Response from Silk & Snow
Jun 28, 2021
We're thrilled you think so, Cameron! Happy sleeping :) - Dane
Rod O
Verified Buyer
S&S Hybrid Mattress
Surprisingly firm. It's a pretty good mattress.
Response from Silk & Snow
Jun 28, 2021
Thank you, Rod! Happy sleeping - Dane
Ethan F
Verified Buyer
Best bed I’ve ever slept on. Would definitely recommend to anyone who’s looking for a new bed. Plus they’re very environment friendly
Response from Silk & Snow
Jun 28, 2021
Thank you for the recommendation, Ethan! Happy sleeping :) - Dane
Eric P
Verified Buyer
If you prefer a firmer mattress then this is an excellent choice! Was way way too firm the first ~5 nights out of the box but now it has settled and we feel what it will be like for the long term (and we love it!). Also got the duvet which feels luxurious and not too hot in 20+ degree weather. Arrived quickly, bit of a struggle to get it up two flights of stairs, and a unique unboxing experience. Surprised that it didn't smell like anything (i.e. off-gassing) when we opened it.
Had shopped at a leading mattress store and they pitched that one company now uses plastic recovered from the ocean as part of their construction; when asked to elaborate it turns out it's like 10 plastic water bottles worth which made the whole thing seem like a lip service advertising gimmick. Feels much better to support a Canadian company focused on high quality natural and organic materials.
Had shopped at a leading mattress store and they pitched that one company now uses plastic recovered from the ocean as part of their construction; when asked to elaborate it turns out it's like 10 plastic water bottles worth which made the whole thing seem like a lip service advertising gimmick. Feels much better to support a Canadian company focused on high quality natural and organic materials.
Response from Silk & Snow
Jun 28, 2021
Thank you so much for your review, Eric! We always try to be as transparent as possible with our process and products, and we're thrilled to know that you felt this was the case as well. We hope you continue to have those wonderful nights of rest for many more years to come :) Happy sleeping! - Dane
Tamara A
Verified Buyer
Bought this mattress for our daughter and it’s so comfortable that when we upgrade to a king mattress in the coming days, we’ll be getting one for ourselves as well! Not too firm and no funky smells. Exactly what I wanted.
Response from Silk & Snow
Jun 28, 2021
We're thrilled to hear that, Tamara! We can't wait to see your order :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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