4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Martine P
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
So comfortable
Response from Silk & Snow
May 17, 2021
Thank you so much, Martine! Happy sleeping :) - Dane
Tylene A
Verified Buyer
S&S Hybrid Mattress
i like the mattress a lot but it took way longer than i thought it would to get here. on your website it says 5-6 days, and when i called after ordering it i was told that did not included processing time. i was disappointed because i felt like i had been miss led. nothing wrong with 10 days for shipping - just say that then! not having a bed for a few days vs a week or two are two very different things.
Response from Silk & Snow
May 17, 2021
Hi Tylene, we're sorry about the miscommunication on our end regarding the shipping and processing times. It is never our intention to mislead our customers in any way. We are updating our FAQ pages and shipping information pages to reflect the process and the timeline better. All the best - Dane
Bonnie P
Verified Buyer
Adjustable Pillow (Retail)
From the first night, I have slept better than I have in years! I didn’t remove any filling the first night in order to gauge how much I may need to remove. Second night, after adjusting and removing filling, I have found the perfect comfort level for me! I do not toss and turn, or need to get up during the night to get rid of kinks in my neck and back. The quality is excellent, the shipping was quick and I highly recommend these pillows!!
Response from Silk & Snow
May 17, 2021
This is so wonderful to read, Bonnie! We know how much of an impact a good pillow can make in helping you get quality rest, and we're more than glad we can provide one :) Happy sleeping - Dane
Jennifer D
Verified Buyer
Adjustable Pillow (Retail)
I highly recommend this pillow
Response from Silk & Snow
May 17, 2021
Thank you so much, Jennifer! Happy sleeping :) - Dane
James H
Verified Buyer
Loving it. Went together beautifully. Amazing sleep a month in. A good purchase
Response from Silk & Snow
May 17, 2021
It's great to hear this, James! We hope you continue to have an amazing sleep for years to come :) All the best - Dane
Patricia B
Verified Buyer
The organic mattress is beautifully made and comfortable if you like a firm mattress. It was described to us as medium firm but I would describe it as just firm. I am finding it a little too firm, in fact, but these are early days. I am waking up refreshed and pain free but I would like a little more luxury on top. I would love it if S & S could provide the option of an extra wool topper.
Response from Silk & Snow
May 17, 2021
Hi Patricia, thank you so much for your feedback! While we don't have this option, I will be passing this on to our product development team to keep in mind for the future! It's great to see that mattress is still able to offer a pain-free night of rest. Happy sleeping :) - Dane
Michelle B
Verified Buyer
S&S Hybrid Mattress
Easy to order. Prompt delivery. I needed help putting the frame together...needed an extra hand. Bed is very comfy...love having a king sized now (from a queen)!
Response from Silk & Snow
May 17, 2021
Hi Michelle, we're glad you could get the bed assembled (with a little help) and are now enjoying the benefits of a King-sized mattress. Happy sleeping :) - Dane
Tricia S
Verified Buyer
S&S Hybrid Mattress
we love our mattress! it arrived very fast and were able to sleep on the same night that we unboxed it. we like a firm mattress and it delivered that. There was no adjustment period for getting used to this mattress. I am sleeping alot deeper and longer now!!
Response from Silk & Snow
May 17, 2021
It's so lovely to know that our mattress has helped improve the quality and length of your rest, Tricia! We always love seeing that our products make a noticeable difference in the lives of customers. Happy sleeping :) - Dane
Amy M
Verified Buyer
S&S Hybrid Mattress
Received the mattress within the expected time frame with no issues. Very comfy, perfect level of firmness and my favorite part is it breathes well. I don’t get overheated with other foam mattresses I’ve slept on. Highly recommend!
Response from Silk & Snow
May 17, 2021
It's wonderful to know that our Hybrid is breathing and regulating temperature as it should! Happy sleeping :) - Dane
Lisa J
Verified Buyer
Hand Knitted Weighted Blanket
Life changing blanket
Love it
Love it
Response from Silk & Snow
May 17, 2021
That's great news, Lisa! We know that weighted blankets can provide so many incredible benefits, and we're glad to see that you're experiencing those as well. Happy sleeping :) - Dane
Pierre B
Verified Buyer
S&S Mattress
Comfy. Great quality and Canadian made! :)
Response from Silk & Snow
May 17, 2021
Thank you so much, Pierre! Happy sleeping :) - Dane
Christien L
Verified Buyer
Storage Bed
Nice bed but the instruction manual is trash.
Response from Silk & Snow
May 17, 2021
Hi Christien, while we're happy to know you are enjoying your bed, we're sorry to hear about your experience with the instructions. We are always looking for ways to improve, and so if you don't mind, could you email your suggestions or frustrations with the manual to hello@silkandsnow.com so we can make it better? All the best - Dane
Jonathan P
Verified Buyer
S&S Hybrid Mattress
The bed is very comfortable and my back pain in the morning is gone!
I tried the bed with just a regular frame (very large gaps in slats) and it caused some minor sagging. I then used an old box spring and that worked pretty well but I ended up cutting spruce boards to make a stable platform under the mattress and that works very perfectly well.
It took about 3 days for the smells to dissipate fully. it's not terrible but the smell is unpleasant... I'd recommend leaving the mattress aside until the smell is gone.
There were a few (~3-4) spots on the edges of the mattress where the stitching is incomplete or ripped (noticed right after unwrapping the mattress) so there's potentially signs of 'rushed work' during manufacturing during COVID. It doesn't affect the usage of the product or the comfort but I expected more from a ~1000$ CAD item. (-1 star for this)
Overall I'm pretty happy and would recommend it to a friend.
I tried the bed with just a regular frame (very large gaps in slats) and it caused some minor sagging. I then used an old box spring and that worked pretty well but I ended up cutting spruce boards to make a stable platform under the mattress and that works very perfectly well.
It took about 3 days for the smells to dissipate fully. it's not terrible but the smell is unpleasant... I'd recommend leaving the mattress aside until the smell is gone.
There were a few (~3-4) spots on the edges of the mattress where the stitching is incomplete or ripped (noticed right after unwrapping the mattress) so there's potentially signs of 'rushed work' during manufacturing during COVID. It doesn't affect the usage of the product or the comfort but I expected more from a ~1000$ CAD item. (-1 star for this)
Overall I'm pretty happy and would recommend it to a friend.
Response from Silk & Snow
May 17, 2021
Hi Jonathan, we appreciate your honest feedback about the mattress. Firstly, I have forwarded your order and photos to our quality assurance team. All of our mattresses are made by hand, and unfortunately, that means that sometimes errors like this occur. As you said, it doesn't affect performance or comfort. Despite the issues, we are glad to know that you are still enjoying your mattress. All the best - Dane
Olivia M
Verified Buyer
Platform Bed
Looks nice but poor quality for the price legs where chipped and it doesn't feel sturdy
Response from Silk & Snow
Jun 24, 2021
Hi Olivia, we're incredibly sorry about the issues you experienced with your frame. We would love to be able to help, but we'll require a bit more information. Would you mind sending us some photos of the legs and details about the sturdiness issues to our customer service line at hello@silkandsnow.com? One of our team members would be glad to help. All the best and stay safe - Dane
Nathan M
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
These sheets are so, so breathable — top marks for this! They are not as soft as cotton sheets, however, which is the only reason I’ve removed one star. They are “soft” in their own right, but feel a little coarser than cotton, and it takes some getting used to. They do soften more with time, for sure.
The quality is great. These sheets feel very study and well made.
The quality is great. These sheets feel very study and well made.
Response from Silk & Snow
May 17, 2021
Hi Nathan, you're correct. Linen has a softness all its own, and does take a bit of time to get used to, but after a while, that's all you want! We're glad that despite the difference in feeling that you are enjoying them. Happy sleeping :) - Dane
Jennifer R
Verified Buyer
Great quality! Only using for one week, but comfortable so far!
Response from Silk & Snow
May 17, 2021
Hi Jennifer, thank you so much! Let's hope it gets even better from here :) Happy sleeping! - Dane
Lindsey T
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Wonderful quality. Can't wait for them to soften up even more with washing and using.
Response from Silk & Snow
May 17, 2021
They only get better with time, Lindsey! We're so glad that you're enjoying them so far - happy sleeping :) - Dane
carl h
Verified Buyer
S&S Hybrid Mattress
Easy to order, a bit heavy needed two guys to lift it upstairs. Let it sit for three days before moving it to the bed.
Best sleep we've had in years , well worth the money totally recommend, great service.
Best sleep we've had in years , well worth the money totally recommend, great service.
Response from Silk & Snow
May 17, 2021
It's great to know that the mattress has improved your sleep so drastically, Carl! We hope you continue to have such wonderful rest. Happy sleeping :) - Dane
Gay W
Verified Buyer
Adjustable Pillow (Retail)
Comfortable pillow
Response from Silk & Snow
May 17, 2021
Thank you so much, Gay! Happy sleeping :) - Dane
Shauna R
Verified Buyer
Flax Linen Flat Sheet
The sheets are super comfy. I only have a top sheet and pillow cases and I love them. They are easy to wash and care for.
Response from Silk & Snow
May 17, 2021
It's great to know that you're enjoying your sheets so much, Shauna! Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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