4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Alana J
Verified Buyer
S&S Hybrid Mattress
Love the mattress came fast and well packaged. It took about 3 weeks for my back to adjust to the new memory foam but is all good now. Very comfortable and a medium firmness
Response from Silk & Snow
Nov 16, 2020
Fantastic, thanks for the review Alana!
Happy sleeping,
Yvonne
Benoit B
Verified Buyer
Matelas S&S Hybride
WoW
Response from Silk & Snow
Nov 19, 2020
Hi Benoit
Thank you for the 5 stars!
Susan
Todd L
Verified Buyer
S&S Hybrid Mattress
I am extremely satisfied with my purchase. I have been debating purchasing a mattress like this for a few years now and am glad I found Silk & Snow.
Response from Silk & Snow
Nov 16, 2020
Wonderful news, Todd! Great to hear that you're enjoying your new mattress.
Happy sleeping,
Yvonne
Apy
Verified Email
Hybrid Mattress
I am Still So Unhappy with this mattress and company that I will write Another review. Customer service told me it is “normal” for the bed to have indents and caving from “daily wearing” after only 4 months of owning it!! I’ve had a mattress for 10 years and NEVER had any caving like this!! This should be covered under warranty and is Not. Make sure you read the fine print cuz that’s where they will get you. We are now stuck with a mattress we are waking up with aching backs to. Ps. I’m 120lbs and do not use it as a trampoline.
Response from Silk & Snow
Nov 16, 2020
Hi Aphithay,
Thank you for your feedback. We remember speaking to you and understand that you are frustrated and unhappy with both our services and product. As a company who prides themselves on customer satisfaction, this saddens us greatly. Unfortunately, as we had previously addressed, we stand by our policies and we offer a 100 Night Trial for our customers to enjoy. We had sent you the return form but had not heard back from you in a month and were unable to honor our return policy as you were past your trial by over a month by the time we heard back from you. We are always understanding of our customers' unique situations. You had stated that it took you a long time to respond as you were shopping around for a replacement. To us, it did not constitute a valid reason to make a policy exception as we feel that it is your responsibility to keep track of your trial period. As for the warranty, we had reviewed your pictures and could not see the indent you were referring to. We had ruled your mattress as non-defective. However, the 15-year warranty is still in place and if you have noticed a change in your mattress since our last communication in September, we are happy to further review. Please feel free to send us new pictures of the indents in question and we will make sure to have a look. We work with our customers, not against them and I can assure you that in instances where a replacement is needed, we have no problem putting our warranty in effect. In your particular situation, the mattress was not showing any cosmetic or performance issue. Again, we are happy to have a look should the situation with your mattress be any different.
Best,
- Louisa
Ally K
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
This sheet set is amazing! My husband tends to sleep quite warm and these linen sheets have helped to cool him down. The quality is apparent and colour is beautiful too! This set is the prefect addition to our silk and snow mattress. Can't wait to order the duvet.
Response from Silk & Snow
Nov 16, 2020
Hi Ally,
So great to hear that you both are enjoying your new sheets! Thank you for taking the time to leave us a message and for sticking with Silk & Snow!
Happy sleeping,
Yvonne
Sharon G
Verified Buyer
Adjustable Pillow (Retail)
An enjoyable and soft, yet firm pillow!
Response from Silk & Snow
Nov 16, 2020
Great news, Sharon! All the best, Yvonne
Eden H
Verified Buyer
S&S Hybrid Mattress
Mattress came right to my door and I always have a good night sleep. It’s firm but also shapes to your body a bit. I’d recommend!
Response from Silk & Snow
Nov 16, 2020
Hi Eden,
Great to hear that you're enjoying your new hybrid mattress! Here's to many more nights of happy sleep.
All the best,
Yvonne
Gabriel G
Verified Buyer
So far so good, at first I found the mattress a little bit too soft, but I just had to adjust because I was sleeping on a very firm mattress before. In the end it’s truly medium/soft but on the softer side. Very comfortable and good quality so far, both me and my boyfriend love it!
Response from Silk & Snow
Nov 16, 2020
Hi Gabriel,
Wonderful to hear that you both are enjoying your new mattress! Here's to many more nights of happy sleep.
Cheers,
Yvonne
Gabriel G
Verified Buyer
Mattress Protector
Very good quality and truly cooling, looks luxurious and matches the mattress
Response from Silk & Snow
Nov 16, 2020
Thanks again for taking the time to leave us a review, Gabriel!
All the best,
Yvonne
Ashley W
Verified Buyer
Adjustable Pillow (Retail)
If anyone gives this pillow less than 5 stars it’s only because they didn’t take the time to truly adjust and try the pillow. My partner has been so picky about his pillows and has been looking for years. I finally ordered this for him and after a couple weeks of trial and error with adjusting the filling, he’s finally got it! No more restless nights and sore necks! Now that I’ve seen this pillow in action I’ll definitely be getting one for myself in the future!
Response from Silk & Snow
Nov 16, 2020
Hi Ashley,
We're thrilled to hear that we could help put an end to your partner's search for a better pillow! Thank you for taking the time to leave us a review, we really appreciate it!
All the best,
Yvonne
Kerri L
Verified Buyer
S&S Hybrid Mattress
We're really loving our new mattress! It took a good week or so to get used to as we have only ever had a traditional mattress but we are really enjoying the sleep we're getting now. There is very little motion transfer when one person gets into or out of bed or rolls over. We're both mostly side sleepers (for my husband, it's just habit, for me, it's primarily due to pain in my lower back but I find myself sleeping on my back more often on this mattress for some reason. It has minimized my back pain for sure. It's so hard to know when shopping online which will be the best mattress for you. I spent months considering all of the options and am very happy I chose this one. At the time we purchased, there weren't many published reviews so I was hesitant, but we're both really happy with this product and would recommend it to others.
Response from Silk & Snow
Nov 16, 2020
Hi Kerri,
Wonderful! So great to hear that you and your husband are both enjoying your new hybrid mattress, and that it's helped resolve some of your back pain! We really appreciate you taking the time to leave a review, thank you.
Happy sleeping,
Yvonne
Donald A
Verified Buyer
S&S Hybrid Mattress
We love our new mattress anyone considering it should try the Hybrid its true we don't want to get out of bed and my says her back is feeling alot better. The only reason were giving it 4cstars is it took a little longer than we expected to get and we still havent received our pillow.
Response from Silk & Snow
Nov 16, 2020
Hi Donald,
We're so happy to hear that you're both enjoying your new mattress! Our pillow shipment is unfortunately taking a bit longer than expected due to COVID delays but they are on the way and we'll be sure to update you as soon as yours has been sent out to you. We appreciate your patience and hope you'll enjoy the pillow as much as the mattress!
All the best,
Yvonne
Taylor K
Verified Buyer
Hand Knitted Weighted Blanket
I really like this blanket. I’ve noticed my dreams are much more vivid and complex, maybe because I am not waking up multiple times through the night. It’s great because all of the weight comes from the blanket it’s self and not filling so it’s an evenly distributed weight all over. I purchased this blanket because I’m a hot sleeper so I use a regular bed sheet underneath and it’s perfect for me, the cold nights, and my husband’s love of a high setting on the thermostat.
Response from Silk & Snow
Nov 16, 2020
Hi Taylor,
Great photo! We're thrilled to hear that you're enjoying and keeping cool with your new weighted blanket. Here's to many more nights of happy sleep!
Cheers,
Yvonne
Tiffany S
Verified Buyer
This is my second silk and snow mattress and I love it as much as the first. Best ever!
Response from Silk & Snow
Nov 16, 2020
Hi Tiffany,
Thank you for the kind words and for sticking with Silk & Snow! This really makes our day!
All the best,
Yvonne
Stephanie M
Verified Buyer
S&S Hybrid Mattress
Wonderfully comfortable mattress! My partner is a shift worker and we rarely go to bed at the same time. With the Silk and Snow Hybrid King size mattress on the Silk and Snow Foundation (without the additional feet) this is the first time in 20 years that my sleep is not interrupted several times during the night. I am so grateful! Thank you Silk and Snow.
Response from Silk & Snow
Nov 16, 2020
Hi Stephanie,
Wow, we're thrilled to hear that your new mattress & foundation are working for you and your partner! Here's to many more years of sound sleep.
All the best,
Yvonne
Johanne B
Verified Buyer
S&S Hybrid Mattress
Très satisfait pour livraison et produits
Jenna Y
Verified Buyer
Egyptian Cotton Sheet Set
Really comfy. I had Brooklinen sheets before and I love these ones just as much.
Response from Silk & Snow
Nov 16, 2020
Hi Jenna,
Thanks for taking the time to leave us a message! Great to hear that you're enjoying your new sheets.
All the best,
Yvonne
Caroline N
Verified Buyer
S&S Hybrid Mattress
My husband didn’t realize what a big difference a great mattress would make. The firmness is exactly what we were looking for in a mattress and love that we are supporting Canadian made products and businesses. Customer service was wonderful and it was even delivered up my outside steps to my entryway.
Response from Silk & Snow
Nov 16, 2020
Hi Caroline,
We're so happy to hear that you're enjoying your new mattress! Thank you for your message, we really appreciate it.
All the best,
Yvonne
Patti C
Verified Buyer
Egyptian Cotton Sheet Set
Such a great purchase. Sheets are by far the nicest I have ever slept on and customer service is exceptional. Have put in an order for another purchase as a Christmas present as i am so happy with the quality of this product and the excellent service.
Response from Silk & Snow
Nov 16, 2020
Hi Patti,
Amazing! Thank you for the kind words and for sharing the Silk & Snow love!
Cheers,
Yvonne
Judy A
Verified Buyer
S&S Hybrid Mattress
Love my new mattress
Response from Silk & Snow
Nov 16, 2020
Wonderful to hear, Judy!
Happy sleeping,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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