I am so very thankful for your assistance with my 82 year old mother.

excellent customer service.

I'm very happy with it

Everyone was very nice. I still don't understand why we had no choice but to upgrade our device. I just hope that if my mother would prefer the old one back that she could still get it. Personally, I'm glad that this unit will work during a power outage, but my mom says the alarm is heavy and uncomfortable around the neck.

The customer service representative was very kind & extremely helpful. She sent a replacement product which remedied our issues

The person I spoke to was very helpful and answered all my questions. She even called me back to clarify a question I had.

Bryan was super helpful. Feel pricing is fair.

I lost my pendant and called and a new one was shipped via fedex so I didn’t have to do without for long. Very satisfied.

Very helpful!

It works as advertised. Now I don’t have to worry about my mother falling when she is alone. The staff were so helpful and explained everything very well.

Great

My problem was solved quickly and efficiently; after troubleshooting, the agent decided that a replacement should be made. Happily, I am now wearing the replacement. Thank you.

Immediate response. Stayed connected until I assured the responder that everyone in our house was fine.

Toni was very professional and resolved my issue!

All good!! Very helpful!!

I received a new unit just prior to the holidays. After setting it up, I activated and receive a reply from an associate from Medical Care Alert. They were very prompt in replying to my alert. I had indicated that I was just testing out the unit and there was no emergency. My new unit works 100% better than my former unit.

Am very happy

I have been very pleased.

Easy and helpful

Easy system to purchase online and install. The product came on time and was setup and tested. The customer rep was helpful in answering questions. The system was just set up so we cannot speak to the service itself but everything up to this point was great. Thank you!

Response was immediate and friendly. Just wish the automatic fall alert button was smaller and the lanyard easier to change the length.

Satisfied

Debbie was professional, polite, and very helpful! Thank you!

Support was easy to work with and issue was resolved that day. New replacement was shipped. Item was easy to set up. It was delayed it shipment to me due to a USPS issue and not Medical Care Alert.

So far the process of ordering and setup has been very easy Happy with the fact that there isn’t a long term contract and have options for contacting during emergency’s

Great customer service

Good service

got a great deal on the MINI

Excellent service professional caring kind and everything on time set up easy and great price thank you for peace of mind with my 90 year old mom.

very good experience.

Awesome response & service!!

Great Service!!! I'm so glad to be back with your company!!!!!!

Fast and easy replacement. They alerted me that the battery of the device was getting low, sent a replacement along with a prepaid return shipping parcel for the old unit. They called to have me test the replacement which took about 30 seconds and we were set. Easy. Fast. Courteous.

This was a very easy ordering and setting up on the system. My mother was very pleased with the system.

So far, everyone has been very responsive and friendly. Thanks.

Good customer service

Very pleased with the response time and customer service with the company.

Excellent and helpful!

Very friendly informative and customer service was great

It was the happiest call with you ever. My questions were answered quickly and clearly.

Excellent all the way.

Great customer service. It was nice to talk to an american citizen and not someone from India.

I was pleased speaking with Debbie & very reassured when I placed the order for my Aunt who lives in Chicago, but when the device came to my Aunt Emily Malinowski the wrong paperwork was sent & fortunately when I called they added other contacts over the phone. Had an event on Thursday 10/26 & EMT’s were dispatched but they were not given the code for the lockbox. I talked with the fire department when they were at her apartment &!they said they did not know the code; however my Aunt was able to answer the door. Thank goodness it was a false alarm otherwise they would’ve knocked down her door, I spoke to Brandon in the call center with my complaint’ he advised he would notify the supervisor. I hope this doesn’t happen to anybody else.

We have always been taken care by you! It’s so reassuring that you are there when needed! Everyone I’ve spoken with has been so kind and helpful! You all are a treasure to us!!

Medical Care Alert had a great variety of emergency medical devices at very reasonable cost. They were very helpful in suggesting what was best for me, and the delivery of the item was as told. I felt very confident that I chose the right device and the right company to make sure that I can get the best response from first responders no matter where I am in the US.

Easy process. Good information and forms for first responders. Helps one to think ahead. Hope we never have to use it.

Person I spoke to did not look at the account before telling me her usual "speech," insisting that I needed to fill out the form and return it when I had already done that electronically and returned it before the package was shipped, because we are in KY. I had to tell her more than once that I had already done that.

Up to expectations

The gentleman I spoke with on the phone was in very helpful and very knowledgeable. I only gave four stars, because my parents mainly, my father did not like the way the button worked, and he got quickly frustrated with it. But the gentleman I spoke with on the phone would get five stars with his knowledge and helpfulness.

Very courteous, friendly, and professional.

No doubt, at 75 years old, I feel much safer knowing I have this service. The customer service reps that assisted during the purchase...and later, activation, were some of the best I have dealt with. I do wish the watch came in a design more suited for a woman. [Necessarily], it is large - nearly too much for a woman and the watch band, while adjustable, must be shortened so much to accommodate a smaller wrist, the excess length gets caught in coats and long sleeves. Still, I will wear it for peace of mind.

great

No issues with medicare. My premium is taken out monthly. My benefits have worked out great and medicare follow up with explaination of benefits come quartly.

I was pleased with the customer service I received and now am getting used to the watch itseld. My only wish is that there was something smaller for women rather than the big black item I am currently wearing.

Lori and Darrell in customer service have been a delight to work with. You just don't get old fashioned customer service like this anywhere else.

I would like to use Medical Alert, but I can't get out of my contract with Life Alert

Easy to set up

Customer service was amazing.

First experience. Very pleased. My mother was attended to immediately. Thank you! So happy we got this for her.

Everything was handled timely. All our questions and concerned were addressed. Very pleased.

Great service, but it was a bit tricky to set up. The phone number we called to initiate the system could not find our account, and the customers name was misspelled.

Package arrived on-time and was easy to setup.

Not good with technology, but Niki was able to solve problem.

I was pleased with my experience ordering this system for my dad. The representative, Debbie, was knowledgeable and patient answering all of my questions. Set up was easy and took no time to test and activate. I would recommend this company for anyone needing a medical alert system.

My concern was handled politely and completely

I was unfortunately unable to use the Medical Care Alert watch because the signal throughout the house was too weak (one bar). I have contacted Verizon and the problem can hopefully be resolved. The Medical Care Alert staff were helpful and supportive in handling the issue and in helping me return the watch. I may try again if the signal strength problem can be resolved.

Debbie was friendly and didn’t act put out that I called several times with questions. It was easy to install/setup. Paperwork was relevant and not repetitive.

So far so good, We will be setting MedAlert system up this weekend. We needed a longer phone line. Debbie Ellie has touched base with the family regularly. Eric Beck

Great service and friendly help!

Excellent company and device for my Dad. Works exactly as promised by the company for a very remote area with no landline in the home.

I feel much safer with the medic alert button.

That battery lost some of its life and it was replaced quickly and easily. Thank!

Great to work with. Answered all my questions quickly and shipped the product in a timely manor.

Dispatcher spoke slowly and clearly and calmly. Thank you

Set up was easy and customer service is outstanding!

Debbie Elie is very professional, smart, efficient, helpful. I look forward to using the device. Just got it activated yesterday. Best, lr

staff for sales and setup performed well only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule

Everyone has been very helpful and have answered all questions we have asked.

Very easy to get set up; working great so far. I like some of the aps, walking, heart rate, and ability to call your people notifications.

Excellent service.

I was doing this for a friend in assisted living. We set her up and she is very happy.

Mom had a problem with her alert device so I called in to let the Medical Care Alert Team know about it. The lady I spoke with was sincerely concerned, professional, very helpful, and very knowledgeable. She very quickly had a resolution in progress.

I did get an alternate telephone number to use to check the efficacy of the system so hopefully that will work better than the one printed on the machine.

The agent was very helpful and understanding of my concerns about the arm band

I have not received my equipment.

Very quick response as we were doing a test of the application. Worked perfectly!

I guess we won’t really know how well it works until the service is needed, but the ordering, set up & testing process went without issues.

Too soon for me to write a review

Outstanding customer service and products! Way above the rest in comparison to other companies I have dealt with in medical alert systems

Great customer service

it has been a great comfort having the the medical alert system as we prepare to move her to hospice or Nursing Home. thank you!

Had a little problem setting up the unit but Lisa talked me through it. She was patient, knowledgeable and very helpful.

I actually don’t remember the interaction. I’m sure it was fine. If there were a problem, I would remember.

Debbie and the other woman did their best I live so rural that a cellular signal frequently goes off with heavy clouds rain wind. I told them thank you but am no feeling safe That’s the same problem any company like yours would have and I wasn’t aware of this challenges

great customer service

Absolutely best investment I made to date. It was easy to hookup to with the help of your friendly and utterly wonderful people. This granny feels safe and secure and have more confidence in whatever I do…I AM HAPPY!

Great service and caring people to talk with on the alert

Everything is ok and we received the new device in a timely manner.

all went great. the only problem I had was a phone call saying the backup battery wasn’t charging properly. they would keep an eye on it & send out another base unit if needed. I do not live in the same state as my Mom, so have to rely on someone else taking care of that for her.

very efficient, fast and essay to follow instructions.