Open Road Lending provided me with professional customer service from a representative named Mona Johnson… Ms. Johnson guided me through the entire process step by step with patience and courtesy…. I also spoke with Ms Johnson who was indeed helpful and supportive as well… Kind, courteous people !!! Great communication!!! Highly recommend this company for refinancing your automobile.
They helped me out every step of the way. Very professional
I have loved every second of my loan process with open road lending! The only thing I can say that was subpar was trying to get ahold of my direct loan person. Other than that everything went smoothly! I am pleased beyond measure and so excited I was able to get a lower payment! So thank y’all for all that you did!
Everyone was great and provided options that fit my budget and needs
Very easy no hassle
My experience was good, in that everything worked out in the end. There was a bit of miscommunication and a lot of redundant requests for paperwork but all in all, I would recommend to anyone looking to refinance.
Great experience
the process was easy and they were pleasant to work with.
Fast and easy process. The lower payments will help me with my budget.
Grace was absolutely wonderful very knowledgeable and helped me the entire step of the way you guys need to give that girl a raise
This was a quick and easy process!
Whole process was painless. Great experience! Will surely recommend.
Open Road Lending the process was very easy and Ms. K woods was their for every step of the preoces. I'm saving over $130 month on payment. Thank you and I would recommend open road lending to family and friends .
Friendly and patient staff. Easy process, always able to get my questions answered.
Works well with there clients
It was pretty easy and help was there when needed.
Very good experience. I talked threw everything that needed to be done.
Thanks a lot I’m saving money now.
Wonderful experience, would recommend to friends.
Openroad Lending was great from beginning to end. They answered all my questions and were prompt! I had a great experience with them. Highly recommended! I got the savings I wanted and superior customer service.
Great experience
Simple process and great communication with them helped me get approval.
It was a lower interest rate but to much paperwork and took to long
awesome people to work with
Amazing service
great
When I applied for refinancing of my car with OpenRoad Lending, I had no idea, that I will meet on the phone most kind, nice and so professional person. Ashley Grismore always patiently explain to me which documents I have to send to her and what will be the next step of whole process. I am very fortunate that she was the one to answer the phone when I called. Ashley thank you so much for your kindness, professionalism and patience, I wish more people with your wonderful character would be around us. Sincerely, Jack Piotrowski.
It was very easy and helpful
I turned to open road when I needed to refinance my vehicle. I’m so glad I did. Even though they weren’t local they made the process so simple and easy and the customer service is amazing. I spoke to many different individuals through the process and professionalism was straight across the board. I recommend them to anyone who needs to be refinanced for a better interest rate.
The staff was very helpful and all the information I needed they would communicate so I was able to get my loan approved with lower interest rate and lower monthly bill
Jeanette made the process smooth with no discrepancies. As well kept updated on any information I needed to give.
Everyone I spoke to was very kind and helpful All of my questions were answered and they made the process seamless Thank you open road for making my life better
Great Service in Re-financing my Automobile
Better then where I was!!
Shakira was the best made the process so easy. Thank you!
All of the agents I spoke with through the entire process were so kind, patient, and helpful. They were very knowledgeable and made all aspects of my experience very simple and easy. Open Road Lending was much more pleasant to deal with than any other agency I’ve previously used. Couldn’t be happier!
My second time using open road lending and had the best experience. They bring down my APR so much lower and helped me save at least $200 each time.
Service representatives were very rude and lazy. Very disrespectful to me whenever I asked them a question in regards to my personal information. Never when over in beyond to provide services to fifty my financial needs. I don’t recommend you to anyone until you change your employees attitude
Shakeria did a wonderful job assisting me with my loan. It was a fast and efficient process. I would highly recommend OpenRoad Lending to anyone needing a loan.
Quick and easy, everything was explained in great detail.
I got a pre- qualified to refinance but when I apply I was denied big lie you should not send out to people you won't help . I also.seen in review they did the same letter to someone else.. maybe in future you will screen better if your not going to help people out
Had to send documents more times than expected. Overall process was good.
Everyone was very helpful
Easy to work with
It was great 👍
good experience
I just received an email about being spirited for a lower rate which was not at all true. I will copy and past email since I cannot attach photo of screen capture. Please act quickly to save money on your auto refi loan Hi Benjamin, Congratulations again on being approved* to refinance your 2022 Nissan Murano with us! Here are your preliminary approval terms: - Your current rate: 16.37% - Your new lower rate with OpenRoad: 27.93%* - Your current payment: $637 - Your new lower payment with OpenRoad: $852.41* . That’s ($2,584.92) the first year and ($5,169.84) after only two years! We also have different term options available so you can choose what works best for you! To move forward, we need a few additional pieces of information about your vehicle in order to finalize your rate and payment savings. 1. Current Mileage: 2. Vehicle Trim Level: You can simply respond to this email today with your answers or, if you prefer, you can call us at (888) 536-3024 and we will complete the information over the phone. For help when you need it We're excited about saving you money on your auto loan. If you need help or have any questions, please call (888) 536-3024 Monday thru Friday 8:00AM to 7:00PM CST, email at loanhelp@openroadlending.com or text us at (682) 200-8991. Thank you for choosing OpenRoad Lending, we look forward to serving you! Alicia Mallory The OpenRoad Lending Auto Loan Savings Team 5555 N. Beach St. #4100 / Fort Worth, TX 76137 (888) 536-3024 x7865 (866) 228-8446 fax (682) 200-2515 text msg amallory@openroadlending.com How is this a saving??????? Yeah they are a no gimmick company alright!!!
Very easy to work with
I service was a great experience for me, all the reps were friendly and knowledgeable regarding the refinance process. Thanks again for all that you do everyday and Thank You for a great experience.
It was an easy process. Endya was the person that assisted me with the refinance of my vehicle. She was awesome! Very patient and very helpful.
My experience with Open Road was very good! No stress, Grace was very courteous and answered all of my questions. Best experience I have had with refinancing. My car. Better interest rate and lower payment and less months! Highly recommended!!
Megan Swaim has done an out Standing job
Openroad lending made the process very easy
good friendly service
I appreciate the knowledge and time that representatives gave to me. This was probably the easiest time I have ever had with this type of experience.
Very fast and easy
My experience was absolutely amazing up until when I signed the paperwork that gave me my new payment amount. They kept “having issues with the form because I had to sign it electronically “ Turns out it was because they kept changing the monthly payment amount. It went from $393 then to right over $400 then to $460 a month. I didn’t even save $100. My original payment was $548 a month. That was some sneaky sh*t they pulled. And I got no apology at the time when I found out. The lady just kept trying to dance around the fact that I was dumb founded and clearly upset. It was too late to go back and pull out. Not to mention I didn’t have the money to pay my car payment because I already went past my due date screwing around with these people re-financing.
Great service, friendly knowledgeable staff
Thank you all your help Meagan
What an absolute pleasure working with OpenRoad! Process was seamless and very organized. I’d definitely work with this company again
Very good I was
Good
Kimberly Wood did an excellent job with helping me throughout this process. Refinancing was easy and quick. It’s NOT fraud or a gimmick. Thank you all so much
Professional in every way shape and form Ashely was clear and outstanding in communicating me the right deal. Very patient as well and beyond professional
10/10 Doug Ferrari
I am happy with your rep, but the process is not working. I am past due with the company you purchased the loan from, almost 20 days now… and the new finance company you relayed me to, is not responding to any questions I have regarding my financing. I am not getting a response from anyone.
Easy and patient to work with. Smooth operation
We were very pleased with Grace and Mona, they both gave us great customer service and explained everything very well. Again thank you for your customer service it was excellent!
Super easy process! Staff was super friendly, responded quickly, and answered all questions thoroughly. I am a happy customer :)
GREAT process!!
The process was a bit lengthy, however, was able to refinance the car. On another note, it would have been a great help if the Vehicle Service Contract had been included in the refinance process keeping my monthly payment low. When I reached back to the Ian Sanchez | Senior Team Lead | OpenRoad Lending, he declined to included and demonstrated arrogance in the process. Otherwise, the other representative Lan was quite helpful with the process of getting my car refinance.
Very polite, they manage to lower my payments by a lot! I can’t not thank them enough
Exceptional
Tim West was professional and prompt!
Open Road is the worst lending company I have had the misfortune to work with. I gave it 5 stars because I will tell all of my friends, associates and connections to NOT WASTE THEIR TIME. They should be called "CLOSED or DEAD END Lending". They blatantly lied to me, took hours to get an answer and was denied, and all this, AFTER I RECEIVED A PRE-APPROVED LETTER! Make a U-turn at Open Road, I gave them 5 Stars because that is what they do to many applicants, tell you that you are pre-approved and sign your name to get your funding only to let you down by denying the loan. I plan on telling anyone that will listen to run away from Open Road, because it is a DEAD END.
H
Open Road Lending processed all the information in a professional manner although it did seem to take awhile,
My experience with Mr. Walls and Open Road was wonderful. Mr. Walls was very attentive to our needs and was very respectful. Thank you Mr. Walls and Open Road.
Everyone was very knowledgeable, helpful, and I was able to refinance my car saving myself so much money!
Thank you
Great service
Very helpful and fast response great rates
Great customer service. Sarah was great in doing her work.
They were very professional, helpful, and understanding. Thank you.
amazing experience. professional and welcoming. worked hard on my satisfaction..... 100 recommend.
Awesome customer service! Open Road Lending were wonderful to work with and I will definitely recommend them to help with refinancing an auto loan to help lower your monthly payment and get back on track to help rebuild your credit. Quick application process and within a day I was notified of my loan options available. 100% satisfied with saving $120/mo and 10% overall decrease in interest in my new loan!
I had a very positive experience with OpenRoad Lending. It was a fairly quick process, from start to finish with my Auto Refinancing Loan. This was a plus for me, because I am the mother of two adult autistics. They helped me reduce my monthly Auto Car payments considerably a lot lower. I would definitely recommend OpenRoad Lending to everyone.
Was a great experience for a re-finance. Worked with Mark and he is very knowledgeable and has great communication with the customer. He was able to get me a lower interest rate which helps me financially. Great job Openroad.
I had a very good experience with open road lending. They make it so easy to refinance your car. Shoutout to Maria Martinez she was so helpful answering all my questions.
Page did an outstanding job keeping me informed and how she helped me the loan process
Amazing experience loved the whole process and they walk me through the whole steps. Thank you so
I recently had the pleasure of working with Paige during the refinancing of my vehicle, and I cannot speak highly enough of her professionalism and expertise. From our very first interaction, she proved to be exceptionally responsive, addressing my questions and concerns promptly, which made the entire process feel seamless. Her efficiency in handling the necessary paperwork and details was truly impressive, allowing us to navigate potential hurdles with ease. I genuinely appreciate the excellent job she did, ensuring that I felt informed and confident every step of the way. Thanks to Paige, what could have been a stressful experience turned into a smooth and positive one.
We got it done very friendly people to work with. The process seems simple enough it started, but it seemed to drag too long always more information instead of collecting all the proper information at the beginning and then asking for the same information several times over again there are some Some chaos in the process, but we did get it done. It took about a week and a half longer than expected, but I am happy with the results.
It was smooth, but a little lengthy.
William Destro is condescending and is discouraging to work with. He insisted that I provide a green card when I'm a naturalized U.S. citizen and commented that my social security number is "too young". He also insisted that I provide a work authorization as a government contractor when I'm in the military. He is rude and inappropriate.
They gave the help through out the whole process of explain it and signing the documents.
During the process of the loan I was connected to several different representatives which created confusion and chaos when each rep requested me send them the same documents I had previously sent other representatives I had spoken to. The overall process of the loan however was very prompt and the loan processed within a week of which I was grateful.
Jthompson assist me though out and everybody is so helpful and easy to talk to. I do appreciate everything thank you guys
Muy buena esta oportunidad de reducir los pagos gracias por esta iniciativa.atte Teresa Hernandez
Quick and easy. Saving me on interest and monthly payments.