Excellent customer service.

Great customer service...I will be a returning customer!

We've been using these guys for years and they always deliver perfectly!

Kathy is the best!

I was very impressed by how quickly my items arrived. I have used this company multiple times and have always had the best service.

Love this company. Fast shipping and very helpful if and issue ever arises.

Highly commendable!

Awesome product

Great product line-up. Super fast customer service response from a real person who is very helpful. Website can be a bit slow, but works.

Shipped quickly and accurately

You had just what I needed and the delivery was prompt. Keep it up

Fast delivery. Great product.

Super fast shipping!

i love it that samples are available. saw the samples and was able to make the right order. very satisfied!

These bags are junk. We order from you all the time, we have over 250 bags that the tin tie is either crooked or not centered. When we pull the tin tie off to try to correct it tears the bag. We deserve a refund!!!!!

The bags were mostly as expected. However, was disappointed to see that the gas valve is on the same side as the resealable zipper. I consider the "front" to be the same side as the zipper, where I would like to apply a large label. But a large label would cover the valve. EDIT: Was contacted by customer service and informed that valve placement can be customized, but cannot be returned if so.

Great quality bags overall

Literally the worst experience almost exclusively due to UPS

Fast shipping

Very quick turnaround and reasonable prices. I shopped around a lot and kept coming back to PBFY. ONce I finally placed my order, I was shocked at how quickly the products arrived.

Great product. Awesome response time for shipment

I've ben waiting for 2 exactly weeks for a price quote on 8000 bags from Anthony. This isn't the first time I haven't received a response from him. I emailed Marcy on Friday the 13th, telling her i was waiting on a price quote from Anthony since the 3rd, thinking she would push him along, butthat didn't happen.

site was easy to use and navigate, products are as good as expected, and shipped quickly. I had trouble finding the tracking info, but that was likely due to user error on my part.. I then received a call from my sales guy Mike. He was incredibly informative and easy to talk to. I look forward to working with you moving forward

Very happy with the product. Very happy with the fast shipping. Very happy with the customer service rep that answered my questions on the phone. Was nice to be able to call a company and speak with a real person. Have become a customer for life. We are in the process of changing over all of our brands to your packaging.

My package has not arrived

The bags arrived without “one-way” valve. Please explain. Thanks

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

Fast simple correct - good value! Well done!

The bags were great, the box they were shipped in was tattered and soaking wet. I sent a picture of the damaged box to you. We think we can use most of the bags but some were wet and dirty. Was not here when packaged was delivered.

Products are top quality, retail store grade. Shipping is always fast, service is excellent.

No discounts applied for 1st time buyer (5% discount) and shipping address improperly claimed was in an free shipping zone.

Shopping experience was fine. Unfortunately, we’re seeing about 15% of the bags are defective and unusable.

Wanted to use a coupon. Reached out to customer service and they directed me to Damon. He was extremely hard to get in touch with, and stopped answering emails. Claimed only one item was eligible for the coupon and I needed to do two separate purchases. Tried multiple times and did not work. Reached out to Damon again and received no response. Eventually gave up and purchased without discount as it became too frustrating. Customer service should be more helpful and responsive in assisting customers!!

Good morning, I am redacting my three star review and giving 5 stars due to the response given by the moderator. You are correct that the bag does fill more evenly with a dark roast. I cannot always do a dark roast in which the bag in my opinion has a little too much head room. Bags are quality. Look great with my black and white logo of my donkey Norman. You can see one of them at t.me/normancoffee God bless and have a wonderful day. Best! -David

Very fast shipping!

Great service, quick shipping, and the bag are exactly what I wanted!

The service is always fast, accurate and shipped very quickly!!

Extremely fast shipping and friendly customer service; the reason we switched from SBD. And the bags are great. Thanks!

really like the quality of the bags and how fast they shipped.

I Like the bags

I am still having issues with the one-way valves. We had several bad batches and now even when we get a "good" batch, we are discarding one out of every 15 or 20 bags because they don't vacuum hard.

Bags are good been buying from here for awhile. The rep seemed somewhat annoyed through our email conversations with my questions.

Fast shipping. Great quality.

Very friendly customer service.

My order was incomplete. I have emailed and have not heard anything back yet.

great company

The best packaging company, quick service, my packaging arrived sooner than expected. Spoke with one of their staff and she was courteous and professional, she even offered to take my order on the phone. Love this company, will definitely order from them again.

Neer recived the order!

Great selection. Just a technical issue where I'm unable to reset my password. The reset link uses email.pbfy.com and the domain does not resolve.

Baaaaahaaaa

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Exactly what I needed

Great customer service.

Easy ordering, quality product, good shipping times.

Your service is very good. I’d like to see more products. Did not really like the 16oz coffee bags I received and won’t order again. Need more choices. I will reorder all other supplies Single cups and 4 oz bags. Thank you

Great bags and fair pricing.

I received the wrong order, which would normally be fine, I understand that things happen. However, I've reached out twice and still have not heard a response. I'm growing concerned I'm going to get stuck with the wrong item, all the while my business is dependent upon getting the correct item.

Thanks for all the kind, polite, patient help with a new customer. We are thankful and grateful.

Anthony helped me out and went above expectations to ensure everything went smoothly.

I was looking for a very specific bag and PBFY had it in stock. The shipment arrived quickly and I am very satisfied.

Great product quality and offerings.

Easy ordering, fast shipping!

👍

The customer service so far has been exceptional, which is one of the biggest reasons why I have chosen to buy from y'all as opposed to the other options out there. I understand that I am a small customer, so being attentively taken care of is the sort of practice that is going to ensure my loyalty as my business and purchases from you both grow larger.

Fast shipping, always packaged well, and great price. I get updated of shipping and deliveries from purchase to product in hand.

Fast delivery! And, always the best customer service! Looking forward to ordering more often!

Not sure. Items are delayed in route. But I bet the bags are great! If only they were here....

Only had shorter sizes, we need longer. Thank you, anyway

Ordering and service were fine. I felt as if the product was not properly advertised. The bags I purchased were sold as 12oz bags, but they're clearly made for 16oz worth of product. They work, but with only 12oz of product in them they look ridiculously over sized. Would not recommend as a 12oz packaging option.

You should change the color of the bag on display because I received a total different one 👎🏻

The bags have been a hit! The color is even better than the pictures showed. Will order them again sometime next year.

Very nice

You should not take money for products you don’t have . Absolutely dishonest

While my service rep does whatever he can to help speed things along orders always take a month to receive. Your website says "Only 10 – 14 days are needed to print, inspect (QC) and ship the average minimum order." In reality, it always takes a month or more to receive my printed bags.

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Fast, accurate

great customer service and help with my order. Prompt and professional

We’re a small Coffee Roasting company looking for a nice and practical 16oz Coffee Bags with zipper and valve. We placed the order and it was quickly delivered. It fits perfectly and gave to our product a nice look. Customers noticed and feed back is very positive. Thank you!

Great service and the speed of delivery was right on time. Thank you

So far really nice pods but I'm still trying to get my lids but I understand with the holidays everyone is busy.

Missing a case of block bottom matte bags. Spoke with a gentleman who was looking into it and would take care of it, but never heard back. Have reached out twice since then to have this taken care of and have not received a response back. This is a shame since I like the product. I will go elsewhere from now on, but fully expect this issue to be taken care of considering it is over $300 of product missing that I have not received.

Great Product, Quick Shipping!!

Product is great. The box was slit and nearly beaten to shreds when it arrived though and partially open.

Great stuff

Great service. Fast shipping.

Awsome- Thanks Mike P!

Great customer service with explaining their product and even shipping extra samples to show the difference between the bags. Great on following up and ensuring customer satisfaction.

Great product, customer service and quick delivery!

The website is easy to use. I love free shipping and am happy to buy two boxes of the products I use to qualify.

Awesome product and company!

It’s good , except delays!

Shipping time seemed slow. Box was beat to crap when it arrived.

Items ordered had to be shipped from two different locations but was not indicated at time of order. First item arrived not in a shipping box but in its retail parking box which is not designed for such use. Item had busted thru the box and had been taped back up by UPS. Not sure if it even works at this point. Second item has yet to arrive.

Quick shipping and the Black matte block bottom bags are really specialty coffee! We love them

PBFY is new packaging supplier for my business, and the packaging was faulty. While they responded quickly and professionally my reputation was scarred with 'leaky' packages of salsa on my accounts shelves. I'm still reeling from this. I hope to have better results with lot of packaging and will improve the rating score at a later date. Butch Craft Western Spirit Salsa Co Denver, CO

I am a very satisfied customer. The order was fulfilled and I received my pouches in less than a week.

Delivered on time, great variation of products and easy to navigate through website.

Everything was as ordered. Many thanks to my account person, George Britt, who made everything easy to understand.