Process went extremely well from beginning to end. Started with a call to EncoreGarage from an ad we saw. The call was answered by a girl in the office who transferred us to a sales person. Sales person gave us a lot of information over the phone and asked if we would like someone to come out and evaluate the floor and provide an estimate. The person we talked to scheduled the appointment at our convenience, he offered to come out during the day, evening or on the weekend. He was able to come out within two days. He evaluated the floor, thoroughly explained the process and handed us a written estimate. He was not pushy at all. We had received one other quote, pricing was a little less, but found EncoreGarage much more professional and trustworthy. They scheduled our job about two weeks later. The crew that came out was polite and worked very hard. I did have a concern with the step to the door being too slippery, but they told me they could add more grit. The dust was also a concern, but there was very little. Floor took two days and then we could not drive on it for another two days. It came out very nice. Looks like a new floor. I was very impressed with the service and the outcome. I would recommend EncoreGarage to anyone thinking about doing their garage floor.