Communication was poor, ordering confusing and then they delivered the wrong bed. Although one orders on line, it seems the orders are then manually re-keyed. Wrongly. No one apologised, indeed I was originally treated as if it was my mistake. The bed is ok but the mattress migrates sideways as there is no lateral mattress retainer and, as fast as I can see, no possibility of adding these. I would give it one star but the engineers who installed it (twice) were very pleasant