PBFY Flexible Packaging logo
4.4 / 5
  • 744Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Michael J

Verified Buyer

Dec 16, 2023

The bag changes are leaving us inconsistent between sizes and quite frankly do not look as nice to us anymore (I realize that is subjective). This is applicable to the 2 oz bags we’ve received in the last 2 shipments. The 8 oz and 16 oz are fine but look completely different on our shelves due to the “waxy” look. Customer service is always top notch.

Sean J

Verified Buyer

Dec 13, 2023

As always, prompt and professional

Tim F

Verified Buyer

Dec 10, 2023

This is my second time using PBFY for my coffee bags. Nice products at good prices!

Russell H

Nov 09, 2023

Kathy Stevens is absolutely phenomenal!!! Every time I need or want ANYTHING she has been the one to handle it and it has ALWAYS been handled ASAP and correctly... Her customer service is always fantastic and she makes everything go so smooth... I will not change companies for my business and she is the reason why.... Look no further than PBFY for your coffee bag needs and ask for Kathy Stevens..... She will not let you down!!!

William F

Verified Buyer

Sep 28, 2023


Virginia B

Verified Buyer

Sep 28, 2023

Prompt service. Perfect sizes. Good prices. And always helpful customer service.

Robert Y

Verified Buyer

Sep 19, 2023

Transactions have gone very smoothly. Shipping is fast! Kathy Stevens has been a pleasure to work with.

Dani K

Verified Buyer

Sep 11, 2023

We had a little hiccup with the order - but the customer service was ON IT! I got my package delivered and the products are high quality. Excellent! Thanks!

Jullie L

Verified Buyer

Sep 10, 2023

As expected. Everything was great. Love these bags.

Tal F

Verified Buyer

Aug 17, 2023

The products are great, but ever since Tricor Braun implemented their software, I have to call PBFY if I want my order to actually be processed and ship. Please fix this.

Christine W

Verified Buyer

Aug 02, 2023

This is difficult to rate- bags are very good, and communication was excellent with PBFY. But they used Fed Ex for shipping, & it was the worst shipping experience I’ve had in 10 years of running our business. Order was a week late, no one warned us so I was expecting them in time to deliver coffee to our clients. I ended up having to track it down, frantically, & pick it up myself. Fed Ex is awful- they need to quit relying on automation & robot customer service.

James P

Verified Buyer

Jul 27, 2023

It would be nice if somewhere you announced the charges would show up as Tricorbraun and not PBFY. I almost blocked the transaction as fraudulent until I Googled the name. Also, I would like to receive a tracking number as well for my shipment.

jason c

Verified Buyer

Jul 26, 2023

Quality product, great cost and efficient delivery times.

Jesse C

Verified Buyer

Jul 04, 2023

Lead times drastically different than usual. No tracking info sent. Overall, might have to find a different provider.

Larry D

Verified Buyer

Jun 26, 2023

This review is for the online shopping and purchasing of coffee bags. The website navigation was easy enough, but one thing that would help is to add a filter for the size of the bags. For example, a filter that would list all ounce options for standup bags such as 4, 8, 12, 16, etc. This way you could quickly view only the options for the desired bag size. The check out process was easy and the email notification that followed was great.

Thomas T

Verified Buyer

Jun 25, 2023

Coupon you keep sending applies to nothing i ever buy, tin ties overlooked on my usual items, customer service request not responded to, seperate purchase of ties cost me more shipping and had that gone through with original order that free shipping minimum would have been met.

Matt K

Verified Buyer

Jun 22, 2023

Was unable to get my tax exemption applied. Charged for tax when they stated my exemption was in effect. Tax is still currently being applied to purchases and very slow response from support.

Dan D

Verified Buyer

Jun 13, 2023

Product as described, processing was fast, shipment arrived safely and intact!

Keri L

Verified Buyer

Jun 04, 2023

The product I ordered was out of stock. Customer service was exceptionally helpful in retrofitting another product to meet my needs. Only downside is that the product I received does not accommodate my current labeling.

Chris D

Verified Buyer

Jun 03, 2023

Honest pricing - FAST DELIVERY!