PBFY Flexible Packaging logo
4.4 / 5
  • 746Reviews
  • 9 / 10Recommend
  • 8.89 / 10 TrustScore

Scott O

Verified Buyer

Apr 22, 2022

Good online ordering experience, fast delivery. Good work sorting out a discount that wasn't properly applied to an order.

Joey H

Verified Buyer

Apr 11, 2022

Great

Eric B

Verified Buyer

Apr 10, 2022

The bags I ordered were the perfect size at a very good price! My original supplier could not get these bags any longer but now I think I've found my new supplier!

Rafael D

Verified Buyer

Apr 06, 2022

The website is slow on , adjusting the balance and page loads need to be updated.

Karla G

Verified Buyer

Mar 28, 2022

Wish there was a more focused move to eco-friendly options and shipping is too expensive, but otherwise good experience.

Response from PBFY Flexible Packaging

Mar 28, 2022

First and foremost, thank you very much for your review. We are currently in the process and developing more eco-friendly options. We do have our 16-ounce compostable stand-up pouch item PBY44.1_KRAFT. This is also available with a compostable valve. With the rise of fuel prices everyone's shipping costs have gone up unfortunately. Thank you in advance for your understanding.

Alan S

Verified Buyer

Mar 26, 2022

Excellent customer service.

Response from PBFY Flexible Packaging

Mar 28, 2022

Thank you for taking the time to make this review. Please let us know if there is anything more we can do in any way.

Francisco D

Verified Buyer

Mar 22, 2022

The bags arrived without “one-way” valve. Please explain. Thanks

Response from PBFY Flexible Packaging

Mar 23, 2022

Hi Francisco, First and foremost, we are sincerely apologize for the inconvenience this may have caused. It is my understanding that Mary has reached out to you and will follow up to resolve the problem. Thank you once again for your rating as well much appreciated.

Jamie B

Verified Buyer

Mar 20, 2022

Baaaaahaaaa

Janie H

Verified Buyer

Mar 17, 2022

Our order was filled and we received it promtly. However, the boxes (that the product ordered was shipped in) came torn and in a general mess. Surprisingly , the bags were still in good shape. All the bags in the two boxes had to be transferred to other boxes for storage. I hope my shipment comes in better condition next time.

Response from PBFY Flexible Packaging

Mar 17, 2022

HI Janie, Thank you for the review. I am happy about the bright spot that there was no damage. I will be bringing this to the attention of the warehouse to be very mindful of weight and securing the packages so that the rough handling once it leaves our facility minimizes damage.

Sheila B

Verified Buyer

Mar 13, 2022

Great customer service...I will be a returning customer!

Response from PBFY Flexible Packaging

Mar 17, 2022

Hi Sheila, Wow, could not ask for more than that. We look forward to working with you!

Richard S

Verified Buyer

Mar 11, 2022

I find your website very user friendly! It's simple to get on there, see what my options are, know exactly what I'll be getting and to place the order. I enjoy the fact that it's a straight forward system that works flawlessly.

Response from PBFY Flexible Packaging

Mar 17, 2022

Hi Richard. Thank you for the review. We talk about this all the time. Are we providing a good experience on our website and it sounds like we are. WEe look forward to our ongoing e-commerce relationship. Remember if you ever want to talk about custom options, reach out to us. We are here to help.

Denvil B

Verified Buyer

Mar 01, 2022

I am very pleased with the sealer that was recommended by the very pleasant and knowledgeable sales lady. Tell her thank you

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Denvil, Thank you for your review. That was Lisa that assisted you and we happy that you found her to be pleasant and Knowledgeable. We appreciate the fact that you mentioned it. Not only will we tell her thank you, I will forward your review to her and the team. It shows what good service does and the impression it leaves. She is your dedicated inside rep and she is happy to help you whenever you need it.

Mike T

Verified Buyer

Feb 28, 2022

On Order #241805 I never received the silver flat pouch I thought it was because it was on back order but it never came in.

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Mike, I am sorry that it appeared that you did not receive your silver pouches. I did a quick tracking and it shows it arrived. Our Customer Care Manager will be reaching out to you shortly to ensure that it made its way to you. We will get it resolved.

Terri K

Verified Buyer

Feb 26, 2022

We've been using these guys for years and they always deliver perfectly!

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Terri, Thank you for your review. Yes since 2015 you have been a loyal customer and it is appreciated. We look forward to our ongoing relationship and will continue to be here when you need us!

Robert R

Verified Buyer

Feb 21, 2022

Great products, poor process. Initially got 8 tracking numbers. That were all cancelled, had to call for correct ones. Wasn't notified of a partial backorder, then wasn't updated new new tracking for backorder, had to contact customer service.

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Robert, Thank you for taking the time to make this review. Of course, we are not happy that you did not get the service that we pride ourselves on. I know that since then we have reached out to you and I believe all is well. I assure you that we will continue to do whatever we can to make sure you have a good buying experience. Please let us know if there is anything more we can do in any way.

Matt F

Verified Buyer

Feb 08, 2022

Exactly what I needed

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Matt, Thank you for your review. With all of the logistic nightmares going on in the world, we are glad we had exactly what you needed. We will be here in the future for more of what you need.

Brian B

Verified Buyer

Jan 27, 2022

Fast, accurate

Response from PBFY Flexible Packaging

Mar 01, 2022

Hi Brian, Thank you for your review. With two shipping locations, CA and TN, it sounds like we achieved what we set out to do... Provide fast and accurate service.

Gregg P

Verified Buyer

Jan 20, 2022

Kathy is the best!

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Gregg, Thank you for the review. Appreciate your taking the time to tell us how you feel about Kathy. We think Kathy is the best as well.

campbell c

Verified Buyer

Jan 18, 2022

Fast simple correct - good value! Well done!

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Campbell, Thank you for the review. Glad to hear it went well.

Tuesday E

Verified Buyer

Jan 07, 2022

Great customer service.

Response from PBFY Flexible Packaging

Jan 20, 2022

Hi Tuesday, Thank you for the compliment. We appreciate the opportunity to work together.