AUZi® Insurance Insurance
4.8 From 1 to 5
906 Reviews
Overall Ratings
5 Stars
774
4 Stars
114
3 Stars
13
2 Stars
4
1 Star
1
Reviews 906
Recommend 10 / 10
TrustScore 9.7 / 10
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Linda S
Aug 19, 2023
Verified Buyer
Easy process. Repeat customer
Response from AUZi® Insurance
Aug 26, 2023
Thank you for taking the time to leave us this review Linda! We are so glad to hear that you found the process easy and that you are a repeat customer. Our goal is to make the experience as seamless as possible for our customers, so your feedback means a lot. We truly appreciate your business and look forward to serving you again soon! Please let us know if there is anything additional we can do for you. 🧡
Robert Benson
Aug 19, 2023
Verified Buyer
Great flexible products for small businesses.
Response from AUZi® Insurance
Aug 17, 2023
Hi Robert, thank you for taking the time to leave us feedback. We apologise that we did not provide the information you were seeking. Our aim is to be as helpful as possible for all of our customers. Although we fell short in this instance, we have received over 800 4 & 5 star reviews from customers who have been pleased with our service. We take all feedback seriously and will use your comments to improve how we assist customers going forward. Please don't hesitate to reach out to us again if you need anything else. We appreciate you giving us this opportunity to do better! 🧡
Melanie W
Aug 14, 2023
Verified Buyer
Easy Market Insurance
Response from AUZi® Insurance
Aug 17, 2023
Thank you so much for taking the time to leave us this review Melanie! We are thrilled to hear that you had such a positive experience with AUZi. It is feedback like yours that motivates us to continue providing excellent service to all of our customers. We greatly appreciate you sharing your kind words and are so pleased we could meet your insurance needs. We look forward to serving you again in the future! 🧡
Lois D
Aug 10, 2023
Verified Buyer
Super-quick and easy to complete.
Response from AUZi® Insurance
Aug 17, 2023
Thank you so much for your positive review Lois regarding the super-quick and easy experience you had with us. We are so glad to hear we could provide you with a smooth and effortless service. It is feedback like yours that reinforces our commitment to making things as simple and hassle-free as possible for our customers. We greatly appreciate you taking the time to share your experience. It is the highest compliment to know we exceeded your expectations. We look forward to serving you again soon! 🧡
Amy A
Aug 06, 2023
Verified Buyer
Prior to calling AUZi I had hit a wall trying to find insurance. From the first phone call with the AUZi representative I felt like they were REALLY on my side and listening. The process was fast and straight forward and now I have insurance tailored to my needs. Highly reccommend!!
Response from AUZi® Insurance
Aug 08, 2023
Thank you for your glowing review Amy! We're delighted to hear that your experience with AUZi was such a positive one. Our team is dedicated to providing personalised and efficient service to ensure you get the insurance cover that suits you best. We're thrilled that we could assist you in finding the right insurance for your needs. If you ever have any further questions or require assistance, please don't hesitate to reach out. Your recommendation means a lot to us! 🧡
Gregory Y
Aug 04, 2023
Verified Buyer
So easy to organise.
Sylvia P
Aug 03, 2023
Verified Buyer
The insurance was done very quickly
Response from AUZi® Insurance
Aug 03, 2023
We're delighted to hear that you found our insurance process to be swift and efficient Sylvia! Providing a seamless experience for our customers is a top priority and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us for your insurance needs! 🧡
Lindsay B
Jul 31, 2023
Verified Buyer
Great support and follow-up emails
Response from AUZi® Insurance
Aug 03, 2023
Thank you for taking the time to leave us this wonderful review Lindsay! We are so glad to hear that you had a great experience with our customer support team. It's feedback like this that lets us know we are delivering excellent service to our customers. We will be sure to pass along your kind words to the team. We greatly appreciate you choosing us and look forward to assisting you again soon! 🧡
Jocelyn M
Jul 31, 2023
Verified Buyer
Getting insurance was very easy and affordable. Have not needed to make a claim yet, but hopefully the process is as simple if it ever comes to it
Response from AUZi® Insurance
Aug 03, 2023
Thank you for sharing your positive experience with our insurance services Jocelyn. We are pleased to hear that you found getting insurance through us to be easy and affordable. While we hope you never need to file a claim, our claims process is designed to be as seamless and straightforward as possible should the need arise. We appreciate you taking the time to leave this review and look forward to continuing to serve your insurance needs. Please don't hesitate to reach out if you have any other feedback or need any assistance. 🧡
Helen C
Jul 28, 2023
Verified Buyer
Really easy to get a quote, then very easy to apply and get Market Public and Products liability insurance coverage. I would recommend them to anyone as well as having nil excess, who is very important.
Response from AUZi® Insurance
Aug 03, 2023
Thank you for taking the time to leave us this wonderful review Helen! We are so glad to hear that you found the process of getting a quote and purchasing insurance coverage with us to be easy and straightforward. It's feedback like this that let us know we are providing an excellent customer experience. We also appreciate you highlighting our nil excess as we do believe having no excess is an important benefit for our customers. Thank you again for your kind words and we hope you continue to have a positive experience as a valued customer! Please don't hesitate to reach out if you need anything at all. 🧡
kellie R
Jul 21, 2023
Verified Buyer
quick and easy
Response from AUZi® Insurance
Aug 03, 2023
Thank you for taking the time to leave us this review Kellie! We are so glad to hear that you found your experience with our service to be quick and easy. Our goal is to make things as seamless and convenient as possible for our customers, so your feedback means a lot. We strive to provide top-notch service and support and reviews like this motivate us to keep improving. We appreciate you choosing us and hope you'll continue to turn to us for your needs. Thanks again! 🧡
Dianne B
Jul 21, 2023
Verified Buyer
very easy to do online
Response from AUZi® Insurance
Aug 03, 2023
Thank you for taking the time to leave us this great review Dianne! We are so glad to hear that you found the online process very easy to use. Ease of use is something we strive for, so your feedback is much appreciated. Reviews like this help future customers know what to expect, and it's feedback like this that keeps us working to improve. Thanks again for choosing us and sharing your experience! 🧡
Janet W
Jul 17, 2023
Verified Buyer
All smooth transaction.
Easy to use website.
Auzi was recommended to me by a friend.
I already have recommended it to other friends and market stall holders.
However, I would prefer that there wasn't a credit card surcharge fee.
Response from AUZi® Insurance
Jul 18, 2023
Thank you for your feedback Janet and for sharing your positive experience with AUZi! We're thrilled to hear that you found our website user friendly and that our platform was recommended to you by a friend. We greatly appreciate your support in recommending us to other market stall holders. Regarding the credit card surcharge fee, we understand your concern. As a business, we strive to provide the best service and experience to our customers while maintaining operational efficiency. Credit card surcharges help offset the processing fees charged by financial institutions, allowing us to keep our prices competitive and invest in improving our services. That being said, we value your feedback and take it seriously. We will definitely take your suggestion into consideration and explore alternative options to address this concern in the future. Thank you again for choosing AUZi and we look forward to serving you and your friends in the future. If you have any further questions or suggestions, please don't hesitate to reach out to us. 🧡
Martine G
Jul 03, 2023
Verified Buyer
Easy
Response from AUZi® Insurance
Jul 04, 2023
Thank you for your review Martine! We're delighted that our services were easy for you to navigate. Simplicity is a core value for us and we're thrilled to see that it resonated with your experience. If you have any additional feedback or suggestions, please don't hesitate to share. We're here to make your journey as effortless as possible. 🧡
Adrian R
Jul 03, 2023
Verified Buyer
Was very happy with how easy the process was.
Response from AUZi® Insurance
Jul 04, 2023
Thank you for your positive feedback Adrian! We're thrilled to hear that you found our process easy and hassle-free. Our team works hard to ensure a smooth experience for our customers and it's always rewarding to know that we've met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support! 🧡
William D
Jul 02, 2023
Verified Buyer
Quick ,easy and hassle free.
Response from AUZi® Insurance
Jul 04, 2023
Thank you so much for taking the time to leave us a review William! We're thrilled to hear that your experience with us was quick, easy, and hassle-free. Customer satisfaction is our top priority and we're glad we were able to provide you with a smooth and efficient service. 🧡
richard t
Jul 01, 2023
Verified Buyer
Excellent service good value
I switched from aami
Response from AUZi® Insurance
Jul 04, 2023
Thank you for the excellent review Richard! We're delighted to hear that our service exceeded your expectations and provided good value. Switching from AAMI to our company means a lot to us and we're grateful for your trust. If you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again.🧡
Katrina S
Jun 13, 2023
Verified Buyer
Quick and easy
Erna d
May 30, 2023
Verified Buyer
Reasonable price, nice to have the knowledge that I am covered
Response from AUZi® Insurance
May 30, 2023
We greatly appreciate your review Erna! It's fantastic to hear that our pricing met your expectation and that you value the peace of mind that comes with knowing you're well protected. Thank you for your support! 🧡
Qingping C
May 23, 2023
Verified Buyer
A bit expensive
Response from AUZi® Insurance
May 24, 2023
Thank you for sharing your feedback! We appreciate your input and understand that price is an important factor when considering a purchase. While we strive to offer competitive pricing, we also prioritise delivering exceptional quality and value to our customers. We continuously evaluate our pricing to ensure it aligns with the level of service and product experience we provide. We value your business and will take your feedback into consideration as we work to improve our offerings. If there's anything else we can assist you with, please don't hesitate to let us know. 🧡
About AUZi® Insurance
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