131
Reviews
Reviews
131
Recommend
9 / 10
TrustScore
9.09 / 10
Jennifer M
Verified Buyer
I purchased a TSA approved collar and leash as I had to strip my dog down when I travelled with her on my last visit. Priced right and worked great, no stripping my dog of her collar this time.
Response from Pet Travel Store
Aug 27, 2024
Jennifer - thank you for your kind review. This is a great product, and we are so glad it was able to help you sail through security. The Pet Travel Store Team
Ana A
Verified Buyer
Great for my cats. We used them to go through TSA security check at the airport
Response from Pet Travel Store
Aug 22, 2024
Ana - so glad this product worked so well for you. Nice to keep our fur babies safe when in public places. Thank you for your feedback. The Pet Travel Store Team
DAVID F
Verified Buyer
Shipment well received. Thank you.
Response from Pet Travel Store
Aug 22, 2024
David - than you so much for your kind review. We really appreciate it. The Pet Travel Store Team
Lawrence H
Verified Buyer
Great store if you are traveling anywhere with your pet. Ghey have all the gear, paperwork and form that you will need. They are a wealth of information. I have ysed them many times over the years. Even taking our cat many times to Italy with us.
Response from Pet Travel Store
Aug 22, 2024
Lawrence - your words mean a lot to us and we thank you for taking the time to write them. We have been assisting pet owners for 24 years and, although it is a lot of work, it is so rewarding to read a review such as yours. Makes it all worthwhile. Thank you! The Pet Travel Store Team
Jackie C
Verified Buyer
Excited to use our harnesses on our up coming trip
Response from Pet Travel Store
Aug 10, 2024
Jackie - we appreciate your feedback on this product and wish you and your pets a very safe trip. The Pet Travel Store Team
Rene Velez
Verified Buyer
Product and response was unsatisfactory and I never give negative reviews, this is to step up your game. I had to call and a lady had to fix an address my issue with the delay or receiving my pet passport. The pet passport was not only cheaply made but it was sent crumbled up.
Never again.
Never again.
Response from Pet Travel Store
Aug 07, 2024
Hello Rene - we are very sorry that you were disappointed with this product. We did send out an email promptly asking for a picture and information about your pet which you did not receive. When you contacted us, we promptly sent out another one. It is unfortunate that the US Postal Service was rough in handling your order. We work so hard at customer service and would be happy to resend the order to you or refund your order, whichever you prefer. Contact custsvc@pettravelstore.com with your order number and we will respond promptly. Again, we regret your disappointment. The Pet Travel Store Team
Jane E
Verified Buyer
Excellent and reasonably priced products. Dependable good service. Thank you!
Response from Pet Travel Store
Aug 03, 2024
Thank you, Jane, for your review. Our staff works hard to provide good customer service and your review makes it all worthwhile. The Pet Travel Store Team
Keven T
Verified Buyer
Product arrive undamaged and ahead of schedule. The process was easy.
Response from Pet Travel Store
Aug 03, 2024
Keven - we appreciate your review and for taking the time to post it. We hope to assist you again in the future. The Pet Travel Store Team
Valerie Y
Verified Buyer
Fast shipping and product as described.
Response from Pet Travel Store
Aug 03, 2024
Valerie - we appreciate your review so much. We realize how important customer service is in any business and we try to provide the best we can to all our customers. Thank you again for letting us know you were pleased. The Pet Travel Store Team
Elizabeth F
Verified Buyer
I received the wrong product even though I was charged for a different product at a higher price. I called and left a message, but no one replied within two business days.
Response from Pet Travel Store
Jul 24, 2024
Elizabeth - can you please send an email to me at info@pettravel.com with more details about your order including your order number? We truly regret this mix up and will address this mix-up immediately. Thank you so much. The Pet Travel Store Team
Samaneh H
Verified Buyer
It was fast. Thanks
Response from Pet Travel Store
Jul 24, 2024
Samaneh - thank you so much for your feedback. We truly appreciate it. The Pet Travel Store Team
Mary S
Verified Buyer
Exactly what I needed and was just as shown.
Response from Pet Travel Store
Jul 23, 2024
Mary - we are so grateful for your review and for the time you took to post it. Thank you! The Pet Travel Store Team
James W
Verified Buyer
so far so good vet has indicated that the passports we purchased appears to be the appropriate documentation required by USDA & Belgium...
Response from Pet Travel Store
Jul 16, 2024
James - thank you very much for your comments. We work hard to make sure our passport packages are current and correct. We wish you and your pet a safe and happy trip. The Pet Travel Store Team
jeff c
Verified Buyer
Ask the moron Jason how I feel about your service. Such a response to my admittedly angry missive was extremely unprofessional. Good luck in growing your business. Customers don’t appreciate profanity when receiving response from customer service.
Response from Pet Travel Store
Jul 16, 2024
Jeff - We sincerely apologize for any unprofessionalism displayed in our response to your disappointment that your order would not arrive in time for your pet's travel. We take great strides to get orders out on the day they are received as we did yours. We have no control over postal delays. That said, your feedback is very important to us and certainly warranted. Jason has been with us for many years and has always tried hard to help our clients, so this was unexpected. We have addressed this issue internally to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we can only hope for your understanding.
Best regards,
Susan Smith
Customer Service Team
Michael C
Verified Buyer
Item--travel crate water bottle-- was totally worthless. It leaked constantly from the spout and was difficult to attach properly in the crate. When we get back to the US at the end of the month we will be retuy it for a refund.
Response from Pet Travel Store
Jul 03, 2024
Michael - we regret that you had issues with the water bottle. It is manufactured by the leading company for these types of products, Lixit. As a suggestion, position it over the water bowl for additional hydration. That said, it appears that you have already left for your trip. Please contact us when you return. The Pet Travel Store Team
Maria E
Verified Buyer
Very good service, fast and efficient. The customer service always replies and the constant communication after the purchase, dispatch and transportation have an excellente level. I am very grateful to Jason!!
Response from Pet Travel Store
Jul 03, 2024
Maria - thank you very much for your kind words and for taking the time to leave us a review. We work hard to provide the best customer service for our customers. Hope to serve you again soon. The Pet Travel Store Team.
Anne O
Verified Buyer
The shipping was prompt and everything worked well at my vet’s office
JANA T
Verified Buyer
Although the pet carrier we ordered from you turned out to be too large for flying in-cabin on international flights, we have decided to keep it because it truly is a quality carrier and we won’t have those restrictions every time we travel.
When I asked for information about returning it, your company was very prompt and immediately gave me the information I needed.
When I asked for information about returning it, your company was very prompt and immediately gave me the information I needed.
michele a
Verified Buyer
Super fast and great service
Response from Pet Travel Store
Jun 17, 2024
Michele - thank you so much for your kind words. We appreciate your support and hope to hear from you again soon. The Pet Travel Store Team
Jira m
Verified Buyer
i paid extra to mail the documents. It was a disappointment. the documents i got were printed horribly, looked like they ran out of ink. it was a waste of money
Response from Pet Travel Store
Jun 13, 2024
Jira,
We are truly sorry to hear about your disappointing experience with the documents you received. Your feedback is important to us, and we apologize for any inconvenience this may have caused. We strive to provide high-quality service and products, and we regret that we fell short of your expectations in this instance.
Please know that we take your feedback seriously and will address this issue with our team to ensure that it does not happen again in the future. We value your business and would like the opportunity to make things right. If you would like to discuss this matter further or if there is anything we can do to remedy the situation, please do not hesitate to reach out to us. If your schedule permits, we can resend your order. Send an email to custsvc@pettravelstore.com and let us know.
Thank you for bringing this to our attention, and we appreciate your understanding.
Sincerely,
The Pet Travel Store Team
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
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Pet Travel Store is a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST
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