126
Reviews
Reviews
126
Recommend
9 / 10
TrustScore
8.89 / 10
Virginia C
Verified Buyer
Easy to use online shopping. quick service and delivery of order. Would order from them again in the future.
Response from Pet Travel Store
May 25, 2024
Virginia - thanks so much for your review. We really appreciate your time in posting it. Hope to serve you again in the future. The Pet Travel Store Team
Sarah P
Verified Buyer
Great service and products arrived quickly .
Response from Pet Travel Store
May 23, 2024
Sarah - we are very grateful for your comments. Thank you for taking the time to review our company. The Pet Travel Store Team
Opal C
Verified Buyer
Very informative website. Easy to navigate.
Response from Pet Travel Store
May 20, 2024
Opal - thank you for taking the time to post your review. We are very grateful for your comments. The Pet Travel Store Team
nancy r
Verified Buyer
I have not rec pkg still waiting for respond as what happen to my pkg
Response from Pet Travel Store
May 16, 2024
Nancy - we regret that you have not received your order. Your order was delivered May 8 to 113 SCHOLES ST APT 3B BROOKLYN, NY 11206. Click here for a picture of the delivered package: https://www.pettravel.com/images/nancy-aa-carrier.jpg. Please email custsvc@pettravelstore.com for further assistance. The Pet Travel Store Team
Kerri K
Verified Buyer
My order came promptly and was as advertised. I would use Pet Travel Store again. Thank you
Response from Pet Travel Store
May 08, 2024
Kerri - thank you so much for your kind review. Our staff really appreciates your business. We look forward to seeing you again. The Pet Travel Store Team
Jim T
Verified Buyer
Great transaction, quick delivery.
Response from Pet Travel Store
May 07, 2024
Jim - we really appreciate your comments. We strive to provide our customers with the best customer service possible. Hope to see you again soon! The Pet Travel Store Team
Cheryl P
Verified Buyer
It was perfect and a great price!
Response from Pet Travel Store
May 06, 2024
Cheryl - Thank you very much for your review. We appreciate your support and hope to assist you again in the future. The Pet Travel Store Team
Cheryl O
Verified Buyer
Very satisfied with the product, the price and the delivery. Would use the Pet Travel Store again without hesitation, especially for items that are difficult to find.
Response from Pet Travel Store
May 06, 2024
Hello Cheryl - we really appreciate your comments and for taking the time to post them. We have tried to find unique and innovative ways to assist traveling pet owners. Hope we can help you again. The Pet Travel Store Team
Grace K
Verified Buyer
Fast shipping, good price and everything is as advertised!
Response from Pet Travel Store
May 03, 2024
Grace - thank you for your kind review. We really appreciate your support and hope to see you again. The Pet Travel Store Team
Robin B
Verified Buyer
Always helpful
Response from Pet Travel Store
Apr 25, 2024
Robin - our staff is so grateful for your review. Thanks for posting it. :-) The Pet Travel Store Team
Joseph P
Verified Buyer
I bought the travel harnesses for our pets and they are just the right size for them, they are comfortable and easy to put on.
Response from Pet Travel Store
Apr 25, 2024
Joseph - thank you for your review. The harness is such a handy thing to have when passing through security or just for walking. We appreciate your business and hope you and your pets have a safe and happy trip. The Pet Travel Store Team
Cody M
Verified Buyer
Microchip was a great price and arrived quickly.
Response from Pet Travel Store
Apr 25, 2024
Hi Cody - you purchased the best microchip on the market for your pet. Pet Link is so great to deal with and such a wise move to identify your pet. We appreciate your business and hope to serve you in the future. The Pet Travel Store Team
ileana b
Verified Buyer
Thank you you for helping me resolve my issue. It was great. We love it.
Response from Pet Travel Store
Apr 16, 2024
Ileana - thank you SO much for taking the time to review our service. It is great to receive feedback from our customers. We will always be here for your questions. The Pet Travel Store Team
judith p
Verified Buyer
Product came quickly but shipping cost more than item. Bought one item in the wrong size but not worth the restocking fee and return shipping cost to send it back. Not impressed.
Response from Pet Travel Store
Apr 15, 2024
We are sorry to hear about your experience with the shipping costs and the wrong size item. We appreciate your feedback and understand that shipping costs have risen for all carriers. We try to be specific with sizing on our product descriptions for this purpose and pack products in the smallest size box possible to keep shipping expenses low. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our customer service team. Thank you for bringing this to our attention. The Pet Travel Store Team
Felice M
Verified Buyer
Excellent customer service and response time. Thank you!
Response from Pet Travel Store
Apr 02, 2024
Felice - thank you SO much for taking the time to post a review for our service. We appreciate your business and support. The Pet Travel Store Team
Mary C
Verified Buyer
Good service and products
Response from Pet Travel Store
Apr 02, 2024
Mary - we really appreciate your kind words and the time taken to review our company. We pride ourselves on our customer service. We hope to assist you in the future. The Pet Travel Store Team
Louise D
Verified Buyer
Customer service was fantastic. The carrier arrive in Mexico just in time. And our shopping around paid off--the carrier is absolutely perfect for our little Millie's first flight. Thanks so much!
Response from Pet Travel Store
Apr 02, 2024
Louise - you are so kind to take the time to review our company. We do try to get our orders out promptly and happy it arrived on time. We hope to assist you in future pet travels! The Pet Travel Store Team
Dave W
Verified Buyer
Expensive...took a long time to get here when we could have drove and picked it up sooner with the company being so close....and the dog still injures himself in it when we expected this to be a final solve all issue crate. Its would get 5 stars if those issues didn't arise, but it got 4 stars cause it did its MAIN purpose KEEP THE DOG INSIDE!!!
Response from Pet Travel Store
Mar 21, 2024
Dave - thank you for taking the time to review your purchase. You are correct that some dogs (and cats) resist being crated. Acclimation to the crate may help in some cases. That said, these crates are high quality and build to keep pets safe. That is the main concern when pets travel. Thanks again. The Pet Travel Store Team
Loree
Verified Buyer
Prompt customer service, fast shipping, reasonable prices!!
Response from Pet Travel Store
Apr 02, 2024
Loree - thank you for reviewing our company. We really appreciate the opportunity to assist you and your pet with your travels. We hope to do so again in the future. The Pet Travel Store Team
Ibrahim A
Verified Buyer
The passport is great. However I believe there may have been some miscommunication. I had shared details about our pets vaccination in the hope that it will be inputed in the regular format. It was however just printed as I. We may have differently using it in this format.
Response from Pet Travel Store
Apr 16, 2024
Ibrahim - for some reason, my response did not go through. We have contacted you directly and worked out the issue according to store staff. We do not normally include the requested information and some formatting was required. Please let us know if we can provide additional assistance. The Pet Travel Store Team
About Pet Travel Store
Pet Travel Store stocks only the best products essential for traveling pets. Our prices are extremely competitive, we ship orders fast, and our customer service is outstanding. Find everything you need for your pet's travels including crates, carriers, microchips, scanners as well as instructions and forms for over 200 countries worldwide. How can we serve your pet?
Visit Website
Pet Travel Store is a Verified Merchant
Questions? Contact Us
custsvc@pettravelstore.com
1-954-566-7300
M - F 9:00 AM - 5:00 PM EST
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