Medical Care Alert Health & Medical
4.8 From 1 to 5
2136 Reviews
Overall Ratings
5 Stars
1820
4 Stars
238
3 Stars
42
2 Stars
12
1 Star
24
Reviews 2136
Recommend 10 / 10
TrustScore 9.7 / 10
Write a Review
mariebrown2005753
Aug 03, 2014
Verified Buyer
"Was billed the day I called Received answers to questions after calling 2 or 3 times Each person said they would get back to me but I always had to call back. Now I am being told it takes weeks to receive credit for the you received July 28 Meanwhile I am paying interest because I was the 3 month plan was the shortest term you offer"
raybiase1
Jul 27, 2014
Verified Buyer
"Very pleased with the service and responsiveness of Jessica Fox and the customer Service team at this point. I hope that this continues."
joann33
Jul 26, 2014
Verified Buyer
"I found everything that they told me and everything I read to be right on. I ordered the home and yard one and found it works quite a ways down the road from my house. The lockbox that came with it had a flaw and it couldnt be opened, I called and they had a new one to me within 2 days, and it worked great and is on my door. I use the bracelet more than the lanyard but it is nice to have both and the peace of mind it gives now is wonderful."
Response from Medical Care Alert
Jul 26, 2014
“Thanks so much for your feedback! We're glad your lockbox is now working correctly - the lockbox is a great feature to let EMS in the door with out having to damage anything. Please remember to test your system weekly, and let us know if you ever need anything!”
murphy_bruce
Jul 26, 2014
Verified Buyer
"The phone number I was given to test the device did not answer-which concerned me greatly since the raisin eyre is to reach someone in an emergency. I reported the problem to the company and have had no problems since.-but the concern still lingers"
rick_deadrich
Jul 19, 2014
Verified Buyer
"I had asked the sales person to send the system to me. It was a gift to my mom and step father. Instead they tried to send it to my mother and only part of the system was in the package so your company had to send a second unit which took time to get arranged. Although your sales people were helpfull things didn't go well from the beginning, but I guess all is well that endd well. My mother and step father are pleased to be wearing the alert system. It does make them feel alot safer."
Response from Medical Care Alert
Jul 23, 2014
“Thanks for your feedback, we are glad your parents feel safer with the system and are wearing their buttons!”
marciat6941
Jun 27, 2014
Verified Buyer
"They helped me reset the receiver.
hmsouza
Jun 25, 2014
Verified Buyer
"Great unit. The power went out for 4 hours, and the system was still functioning. We feel safe."
Bryan S
Jun 23, 2014
Verified Buyer
Medical Care Alert's customer service is great - they know what they are talking about, they take the time to answer all your questions, and make sure everything is working the way it should.
OLD F
Jun 11, 2014
Verified Buyer
"i FELT THAT THE WAIT TIME WAS EXCESSIVE. EVEN THOUGH WE WERE JUST TESTING OUR NEW EQUIPMENT, i SAID TO MY WIFE, GLAD I AM NOT BLEEDING. vOLUME IS GREAT ON ALL TEST, HOWEVER, GIRL ANSWERING WAS DIFFICULT TO HEAR. THIS WAS OUR FIRST TIME USING, SO WE WILL GIVE IT ANOTHER CHANCE, WE WANT IT TO WORK!!"
Response from Medical Care Alert
Jun 14, 2014
“Thanks for your review and feedback. We will have our Customer Service team reach out to you to verify everything is working correctly. Regarding the wait time you experienced during testing, when you place your system in "live test" mode, those testing calls are routed at a lower priority so that we do not tie up our EMT Certified agents who are handling actual emergency calls. During an actual emergency your call is routed at high priority. Thanks!”
david_turner-6558
Jun 10, 2014
Verified Buyer
"cannot communicate with device much out of the room where it is located"
incainca_cannon
Jun 10, 2014
Verified Buyer
"I had to use it because i had a bad case of vertigo the system . I did find a problem that you can handle, The recorded alert needs to be checked and if possible to race the vol am to be much louder so it can alert every one in the house. also the voice of the operator also needs to be much lower. in an alert is no time to be shy.Can you think what it would be like to wake up with a bunch of firemen running around the house

please understand that I have a sever hearing problem . When I called I could just make out the lady's voice (she did a fine job of helping me ) .
I hope you can fix this problem with out much trouble. Thank you."
Response from Medical Care Alert
Jun 14, 2014
“Thank you for your review and comments. We will have our Customer Service team reach out to you to make sure all setting are correct and note your account that you are hard of hearing. Thanks!”
roxannecanfield
Jun 09, 2014
Verified Buyer
"You are there if we need you"
rondeb21
Jun 09, 2014
Verified Buyer
"My mother has it and has been satisfied with it! Thankfully she has not needed it so it hasn't been tested in that way. But very patient and caring when she has called to test it."
marv_kraska
Jun 09, 2014
Verified Buyer
"Very caring, compassionate people, concerned about helping the customer thru whatever situation they are calling about. Highly recommended as a customer oriented sales and SERVICE organization - same experience after the sale was complete, always willing to help with debug, testing, and in-use service. HIGHLY recommended!!!"
Response from Medical Care Alert
Jun 10, 2014
“Thank you SO MUCH for your kind comments - we've shared your note with the entire team here - everyone is smiling! :) We're glad you are happy with our service, and let us know if you ever need anything!”
sasmond29
Jun 09, 2014
Verified Buyer
"Never a problem. Personal security at it's best."
debbie_smith
May 30, 2014
Verified Buyer
"We purchased the Medical Care Alert for my Mother, who lives by herself in Florida. Mom pushed the button one day by mistake and did not realize she had done that. Almost immediately someone from Medical Care Alert called to see if she needed assistance. We were very happy with their immediate response. It helps give us peace of mind."
blkeh
May 29, 2014
Verified Buyer
"I am very satisfied with the way you handle things and stay on top of every problem. I feel saver with my alert. My family is very pleased that I have one. When I had trouble with my battery I was sent new ones at no cost and after using them everything worked fine'"
maryfloyd
May 28, 2014
Verified Buyer
"My husband had fallen and the alert button was pushed and everything went as smooth as could be.
Thank you for your services"
marciagantz
May 27, 2014
Verified Buyer
"My Mother-in-law uses her Medical Care Alert now and that gives us some peace of mind while she stays in her home."
1504little
May 27, 2014
Verified Buyer
"Seems to be working OK,but I;,trying not to fall,so I haven't really tested it
and I'd Rather not,"
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you! Learn more about our affordable medical alert systems today at 1-855-272-1010
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Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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