Had a good experience with the person I spoke with.

Thank you for helping me regarding my belt clip holder

I was pleased with the quick response and an answer to my problem!

The way the bracelet is designed, it can easily fall off, there needs to be a loop to hold the band in place.

I needed a new wristband. The person I spoke to was very nice

very satisfied

Accidentally hit the button and then someone immediately responded. I let them know I was ok and then they spoke to me and hung up. Great!

Excellent customer service.

After my mom had a stroke and she was going home they were very helpful and kind and courteous. They shipped right away. Super easy to set up. About a week after we received it my mom accidentally pushed the button and it alerted me and my brother and they instantly alerted ems. I couldn’t get ahold of my mom (volume on phone was turned all the way down) on my way to her house I called them and they answered right away letting me know. I would definitely recommend.

Arrived on time. Easy set up. Confirmation worked perfect.

Excellent service. Professional. Thank you. Highly recommend Medical Care Alert service and products.

Great peace of mind.

The lady I spoke with was so knowledgeable and helpful . I was amazed at how quickly it got setup .. Thank you very much

Still waiting for my watch to be delivered after being set to wrong state.

have been completely satisfied with the medical alert system since day one

Very helpful phone conversation

no problems

helpful, informative,curteous

No doubt, at 75 years old, I feel much safer knowing I have this service. The customer service reps that assisted during the purchase...and later, activation, were some of the best I have dealt with. I do wish the watch came in a design more suited for a woman. [Necessarily], it is large - nearly too much for a woman and the watch band, while adjustable, must be shortened so much to accommodate a smaller wrist, the excess length gets caught in coats and long sleeves. Still, I will wear it for peace of mind.

great

No issues with medicare. My premium is taken out monthly. My benefits have worked out great and medicare follow up with explaination of benefits come quartly.

I was pleased with the customer service I received and now am getting used to the watch itseld. My only wish is that there was something smaller for women rather than the big black item I am currently wearing.

Lori and Darrell in customer service have been a delight to work with. You just don't get old fashioned customer service like this anywhere else.

I would like to use Medical Alert, but I can't get out of my contract with Life Alert

Easy to set up

my brother who I am his carfegiver, lost his alert. They replaced it fast

Our family purchased the Smartwatch for my Mom as she is getting older and living in a large 4 bedroom house with the steps to the bedroom. She is very happy with the watch and has the comfort knowing she can call for help if she falls. The rep we worked with (Debbie) was very helpful guiding me through the Smartwatch features and next steps on registration. The watch came in a few days along with paperwork to get started. The whole process was very streamlined.

I was pleased I could come to your Livonia office and spend time with Cameron Stapp to decide which Medical Alert was best for me. Also I spoke with Lisa on the phone who was very helpful too. I am pleased with the Medical Alert and the modern technology to keep me safe on the go and in my home. I read all the instructions and got questions answered by customer service. Cameron filled out the necessary information to be kept on file in an emergency on the computer. I gave a brochure to the receptionist at Meadowbrook Commons in Novi if a resident enquires about a Medical Alert and I would get a free monthly payment for a referral.

Thank you!

Excellent help

I looked at many options for the older lady I care for and I'm super happy I chose Medical Care Alert! Very nice people. The system works great in our rural location!

Answered quickly and professionally.

ex cellent

The personnel were very helpful

Very helpful, prompt response. Great customer service all around!

Very easy to work with and very nice.

Customer service was amazing ! Very helpful and was able to get set up quickly ! Very easy instructions to follow ! Love the lock box on the outside of the door in case of emergency NO doors have to be broken ! Thank you

Good service..

My wristband broke. I called and was sent a nice new one. I had a bit of trouble putting it on but nothing that a little dexterity couldn't overcome. I absolutely love it. They always provide great service and I'm so pleased I chose them as my alert company.

I received the following message from the neighbor who helped my friend install the system. "Please know the organization running this service was amazingly helpful. Good choice". Thank you. Walter V. Peters

Likely

USPS somehow managed to loose my order.This company made it right by sending it out UPS 2 day once all efforts to find it were exausted. Thank you!

Great

Debbie Elie is very professional, smart, efficient, helpful. I look forward to using the device. Just got it activated yesterday. Best, lr

staff for sales and setup performed well only issue was shipping got fouled up by usps. You paid for 2-3 day express shipping and it took a week. messed up install schedule

Everyone has been very helpful and have answered all questions we have asked.

Very easy to get set up; working great so far. I like some of the aps, walking, heart rate, and ability to call your people notifications.

Excellent service.

I was doing this for a friend in assisted living. We set her up and she is very happy.

Mom had a problem with her alert device so I called in to let the Medical Care Alert Team know about it. The lady I spoke with was sincerely concerned, professional, very helpful, and very knowledgeable. She very quickly had a resolution in progress.

We/family have been very happy with your device and service. This was purchased for my mother who lives alone. The one thing I find frustrating is that we don’t get verification that EMS etc have arrived and we can’t always have contact with them.

Wonderfully kind and helpful!

Very good customer care

Medical Care Alert customer service is wonderful. Everybody is so helpful. The Medical Care Alert pendant is a wonderful product very easy to use and to charge.

Great customer service.

The customer service person was very helpful and kind

The person who helped me was conscientious and really followed up with me about the system. When the system arrived, my mother in law was able to set it up with absolutely no help, which I had been worried about. Our whole family had a good experience.

Always helpful and answers question. Great service!

I was told that there would be no charge for the new unit as the old one failed to work. Is that correct?

my call was answered quickly, they helped me update my contact information and it was easy.

I received the Medical Care Service. My resourceful adult grandson will supervise the setup this weekend

Alene was helpful and friendly as we set up our new account. She was patient and thoughtful as she told us about the system and answered our questions.

Personal and very informative

Very personable, very helpful!

Very friendly and helpful agent.

Test call great

Been very helpful

I decided that the product you sent me was not what I needed or wanted and now I am trying to figure out how to get my money back.

excellent customer service.

I'm very happy with it

Everyone was very nice. I still don't understand why we had no choice but to upgrade our device. I just hope that if my mother would prefer the old one back that she could still get it. Personally, I'm glad that this unit will work during a power outage, but my mom says the alarm is heavy and uncomfortable around the neck.

The customer service representative was very kind & extremely helpful. She sent a replacement product which remedied our issues

The person I spoke to was very helpful and answered all my questions. She even called me back to clarify a question I had.

Bryan was super helpful. Feel pricing is fair.

I lost my pendant and called and a new one was shipped via fedex so I didn’t have to do without for long. Very satisfied.

I was very pleased with the Medical Care Alert customer service I received. Everyone I talked with was pleasant, helpful and knowledgeable.

They were very professional and helpful. Made sure everything was working and that my mother was set up and now safe.

A great experience! And an even more great product. I am so happy with my new Medical care alert. I am so happy that I don’t have to wear it around my neck.

Medical Care Alert has been a fantastic company to work with. I am very happy with their services.

good

I accidentally pressed the emergency line and was connected immediately. There was no emergency and the call center was very helpful in relieving my stress over the incident.

Everyone seems to very nice.

Used customer service, very responsive and helpful.

Always so helpful and quick. Wish the clip was a little more sturdy, on our second one,

The person I was working with was very helpful. It was determined I needed a replacement watch and I received it in a matter of days. It was working properly and I have no problems with ut. Thank you for the good service.

Delivered on time

I can't believe what good care I received last night on my ambulance ride. Those guys were professional yet they treated me with utmost respect. I was SO IMPRESSED!! THANKS, for providing such a valuable service to this community which I have been a part of for a short 3 weeks. God bless your entire staff.

I just got it but so far it's good

If my first experience with the customer support is an indication of how the entire experience will be, it is wonderful.

I was showing my watch to a friend. It didn’t cancel. I had my phone cut off in a public place. 2 cops showed up and were very polite. How embarrassing! My watch did it’s job!

Exceptional customer service! 🙂

Two problems: 1. I do not want the black cord. It is ugly. Can you send me one with a white cord, or clear beads? 2. I did not know I was to get the contract back within seven days! Patricia A. Schwartz

Great customer service

Good service

got a great deal on the MINI

Excellent service professional caring kind and everything on time set up easy and great price thank you for peace of mind with my 90 year old mom.

very good experience.

Awesome response & service!!

Great Service!!! I'm so glad to be back with your company!!!!!!

Fast and easy replacement. They alerted me that the battery of the device was getting low, sent a replacement along with a prepaid return shipping parcel for the old unit. They called to have me test the replacement which took about 30 seconds and we were set. Easy. Fast. Courteous.