excellent all around.

Excellent service from staff.

This is the first time I have had difficulty in making the service rep understand the problem. She seemed intent on repeating the same things to me and several times talking over me. I don't know if she was new or what but she wasn't easy to talk to.

Glad to have it. Works on rural area.

Am very impressed with Medical Care Alert. Technology is basic, but people also make a difference. When I was a new customer the team at the initial level was focused, attentive. alert, thoughtful. Debbie is not the usual sales person. A Specialist. She quickly answered my questions, and when she didn't know immediately, she searched for the information. After I bought the device/plan, my first call to Customer Service was picked up by Daryl. He remembered my questions. Other important helpful people are Olivia and Toni. I'm 92, Ph.D, retired faculty from a Medical School with more than 1/2 century experience. Even better - now I've been a customer of Medical Care Alert for 2 years. Its responses to my EMERGENCIES has been fabulous

Excellent

Very helpful, calm and profit customer service.

Great experience

My dad did not push his button. It alarmed due to the fact that the electricity had been off and came back on but the system worked exactly as it should have so it was a good test. Just wish hadn't been at 3am

even that I cancelled order, they where easy to deal with.

Excellent customer service!

So far I am pleased but having a problem with the red light coming on. After 4 times I finally found someone who said it appeared the remote towers were causing it when they went down. Don't think it is Medical Care Alert problem but it is irritating. I had a system in Florida but had a landline at the time. Now all I have is a cell phone.

My question got answered.

Customer service agent was very courteous and professional and helped with all of my questions.

The person I talked to was very nice and answered all my questions.

I was just testing my watch and they were quick to respond

Amber from customer service was very helpful and friendly. Made my transition to a newer system for my mom much easier.

We had a quick, polite, and professional discussion as we set up Hazel‘s new watch

service was good

Lisa was a fantastic help with setting up my 91 year old mothers system.

I was treated with respect. My medical exam was thorough and complete, and the personnel were helpful.

The conversation was very friendly and professional, she was supposed to call me in half an hour but never called back

Thank you

We really like it our Medical Care Alert. very nice staff helpful and answer all our questions. we recommend to family and friends.

My mom’s life depends on this device. I’ve been extremely satisfied with the quick response from the company.

Customer service was great, but I could not install properly due to my phone line limitations. I returned the unit 9-25-26 with your return label. tracking #9416 4519 0387 9865 0519 62. Please confirm your receipt. 951-767-0404, or vcrancho@earthlink.net. I was told that a refund of my subscription would take 3-4 weeks.

I spoke primarily with Daryl. He was professional, courteous and patient. I could hear compassion in his voice as I explained my dilemma about not being able to pick up cellular service because of my rural home.Caroline Renard

Awesome!

Everything is great

Excellent service…knowledgeable and friendly staff

You were very helpful.

Easy to set up. Actually talked to a person from customer service.

Absolutely wonderful! Prompt pick-up /response - and a small chuckle when I explained I was only doing serious pruning to an old hedge!

False Alarm but response team did what they should and talked to me thru the watch

5 star

So far everything is top notch.

Very friendly staff. Extremely personable and compassionate.

I've never had an instance where any questions were not completely explained to my satisfaction, or accidental activation of my alert device, that there was not an immediate response. A very confident assurance.

Thanks for your service.

Everything is working well. Makes me feel safe! But my device does not seem to hold a charge for the whole day. This is sometimes a problem.

Very helpful in converting to your sytem.

Just didn't check

Great customer service!

I have a Verizon cell service. System would not work.

Every time we call or the alarm goes off by mistake, we have had very nice responses and people to work with. Thank you for that!

Aleen was extremely helpful with setting up an account that could support my mother who lives 1500 miles away from me at this time. The system gives me a comforting feeling that she can request help at the touch of a button.

I would like to commend the lady who talked to me today. She was very patient and listened until I had it clear in my mind what I was to do with both the wrist pendant and the other pendant that goes around my neck. It took me a little while to nderstand what I was to do but she never acted impatient with me so I appreciate that. I'm going to the post office now and I will put the neck pendant in mail in just a few minutes.

Going. Great

Professional and personal.

Great people to work with.

Good

Just received. Not open yet. Rating based on prompt delivery.

The communication with the lady was very kind and very helpful. I had all of my questions and concerns answered.

Ordered new fall activated pendant but did not know has potential interference with Dads pace maker.

Debbie was super helpful!

If I could give negative stars I would. This company is th e worst I have ever encounted. Never give them a credit card to put on your accoount. They will charge you and you will never get your mooney back they will harass you wit unending phone calls. They are rude and condesending. Ther are many other companies don't use Medical alert

Quick and simple to upgrade to cell based system.

I would like a call from you re my experience with bracelet. I asked and you reluctantly replaced my unit what hought was faulty . I was wrong- it is me BUT I have to have a suggestion as to how to solve problem or will have to cancel after 15 years Please contact me -Geri Parker, 360 969 1811 gparker1415@gmail.com

Website was extremely easy to use

Great so far

Always very responsive. I have had my device for 6 years+ and any time I have an issue, they (customer service) respond quickly.

It has been very good so far. It was an easy set up and was exactly as I was told it would be

14 days is not enough time to return the product for risk free guarantee. I did not receive the item through the mail for 7 days following activation. I then took the item to my mom, living in a different town, 60 minutes away. Mom reviewed the information for 3 days and decided she did not want it. I then picked up the item, and am returning it to you. Please honor a risk-free guarantee with a full refund given the above information. Also, the item would not power off. I called a representative, and she advised letting the battery go dead. Thank you. Order181682

excellent customer service,quick to respond.Great follow-up on all issues

Every thing went as planned

Very prompt and efficient

GREAT COMPANY

Knowledgeable customer service and great, cost-effective options

All staff members very helpful

the reps I spoke with were fantastic.

As I explained when I called to return item, it was for man not a female. Set item back and have all in original shape the UPS receipt that you received it. WHEN WILL YOU CREDIT MY CREDIT CARD? THANK YOU

I think that everybody is so helpful at medical Care alert. They explain everything in layman's terms. I can't think of the gentleman's name I spoke to but he is the best. He should be a mentor for everybody. I want to say something with the j is his name. He is quite a personal touch and is a fountain of information. Thank you to medical Care alert for everything you've done for me

Even though I ordered online, the person I spoke with was very helpful and professional. I received my medical alert lock box in a very timely manner.

Great folks in the service department!!

I ordered this. the product was a little difficult to set up with routers and split cables, etc. I told them I wanted to return and they agreed. Then, I went to mail it and what was sent to me by priority shipping could not be sent back priority shipping? I was asked if there were lithium batteries inside and of course I said yes. They told me I couldn't use priority shipping. But the company used it? Anyway, to return something I didn't use in the first place was $20 to send it back. I asked the company for reimbursement and they said it's on the customer. I believe they should pay half so neither party id penalized. Just my opinion. If I would have know I'd pay $20 shipping to return it, I would have made sure I wouldn't be out money ahead of time.

Great sales rep; fast replies to my questions; easy setup and activation.

Sorry about the 3 false alarms I've created in the past month, I'll try to do better in the future. Medical Alert responded to each of these calls-- at least the system is working!

everything cool

I don't like that there was a break in service but it was taken care of as soon as I reported it.

my mother broke her lanyard .the customer service agent was helpful and sent us a new one. she loves feeling safe and confident in case of an emergency.we have peace of mind also when we leave her by herself.

Every time I have called, staff has been extremely helpful, great customer service

very easy to use, makes me feel safe great service

Very good response and solution to my problem handled efficiently.

Since my Medical Care Alert Device was recently activated, 5/29/2026, I haven't had any emergency experiences yet to provide an adequate and fair response.

I like my medical alert device!

Customer service with Medical Care Alert was wonderful, and the product was quality as well. Thank you!

Fantastic customer service

It seems like a good value. The operator was very helpful, and the device arrived pretty quickly. However, the process of verifying that it works was unsatisfactory. First, they said I would get an automatic callback which never came. And then I tried again and just waited and waited, and nobody ever came on. I have no confidence that this will work. I’ll have to try again. I need to be confident that it will work for my aging mother who lives alone.

Very helpful explained all my questions

The person I talked with was very pleasant and it was not a hard sales pitch.

Have not used your service yet.

My charger stopped working (the little silver dots were gone). I had to pay for a new one and it wasn't cheap. I think there should not have been a cost to me for this, especially since the monthly cost is already high. I'm thinking of getting another smart watch.

My Medical Care Alert system is easy to use, and is a great companion for those of us who are looking for a safe, fast and guaranteed method for alerting emergency response teams to respond to health issues in a very timely matter. It definitely beats looking for you phone since all I need to do is push a button. I recommend this company’s service to all who are looking for a fast and speedy response method to take care of health emergency anywhere.

I had no issue what so ever...great service!!!

I don't want to write anything.

great service

Easy to work with. Excellent support.

The alert team was very responsive and quick. Thank you.

I appreciate the representatives respecting my questions and cheerfully helping to solve any issues that arise.

We are very pleased with your reliable service, greatly appreciated.