Once I figured out how to install the tray, (There is a unidentified packing clip on the printer preventing you from pushing the tray in) everything worked great. The templates provided and print quality exceeded my expectations.
Hi Yolanda. I see that we've responded to your support ticket already. Please let us know if you're still unable to locate the tray in your shipment and we can get you a replacement shipped out.
Thank You,
Jonathan
I'll finish writing my review as soon as I get a response about how to accomplish what I'm asking to do. So hopefully that goes well and I can praise everyone for their knowledge and expertise.
I ordered the wrong part and they paid for shipping back and sent me the correct part quickly and followed up with me couple times thru everything to make sure I was happy. Highly recommend them to anyone!!
Jonathan was EXCELLENT at responding to our needs.
He returned all calls or texts in a timely manner.
He also sent us samples, but they didn’t work out for us..
He is an excellent customer service representative for this company!
Gary @ Flatline Maps