Hi Christina,
We are so sorry you had a hard time with our website! We try very hard to make it easy to use. We can’t say what happened when you tried to log in. Do you have more than one account with 2 emails? We have looked to see if you sent us an email for help, but do not see one. We are ALWAYS here to help ASAP.
Color can look different according to the monitor and lighting. We take all our photos in north facing daylight and no flash. Lighting will have a big impact on hair color!
Also, we accept returns and exchanges if the color is wrong. And, we also have an “on loan” lending program for our color ring to ensure you get the right color. We are so sorry you did not email us as we could have helped. Our email is info@locksandbonds.com or locksandbonds@gmail.com and can be found on our contact page.
PS: We see you have it installed already. You can color the hair to match yours! Just do a strand test first on wet hair, as extensions take on color faster and often darker.