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4.7 / 5
  • 3698Reviews
  • 10 / 10Recommend
  • 9.49 / 10 TrustScore

Darrell Bell

Verified Buyer

Jun 27, 2023

Very fast and easy seamless process thank you for your help!

MARK JOHNSON

Verified Buyer

Jun 25, 2023

Car payment went up only because now I have car mechanical insurance. Glad I switched.

Pamela Schutz

Verified Buyer

Jun 24, 2023

It was easy and quick to refinance my vehicle. It gives my financial flexabilty with my budget if needed.

Darryl Odom

Verified Buyer

Jun 22, 2023

Great Job!!!!

CARLOS MARTINEZ

Verified Buyer

Jun 21, 2023

It was a fairly easy process. They worked with me to get the length of contract I wanted. However, they seemed careless when handling the paperwork. Had to redo it 3 times for various reasons 2 of them being mistakes on their part. Other than that they were good.

Response from OpenRoad Lending

Jun 21, 2023

Thanks for your comments Carlos and I am sorry about the issue with the paperwork. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Donna Malic

Verified Buyer

Jun 21, 2023

Great

Tommy Gilliam

Verified Buyer

Jun 20, 2023

Oh my what can I say, Elizabeth went over and above for me and got things done with my old lender that I couldn’t even do. She is the exact person I would want working for me. She deserves a GOLD medal and more for everything she has done for me. The first thing that comes to mind is OUTSTANDING!! I will be using Open Rosd again. Thanks for everything Elizabeth!!!

Charles Nash Jr

Verified Buyer

Jun 20, 2023

Extremely easy process. Very friendly staff.

Zack

Jun 20, 2023

Great communication !

Andres Ramirez

Verified Buyer

Jun 19, 2023

When I applied, at Openroadlending was alright at the Beginning, but after all Document where done, my load increased more than the KIA OPTIMA, has a value of 10,600.00. Now the loan is up to 26, thousands Dollars, This is what I was not expecting. At first they tolled me that the loan amount would be the as 17, thousands Dollars and remain the same range as to original loan. but it detente.

MICHAEL MOORE

Verified Buyer

Jun 13, 2023

My OpenRoad experience was remarkably smooth. The representative(Aniya) was professional, yet, personable relative to my expected outcome. A seamless process all the way through the end.

Robert Fino

Verified Buyer

Jun 13, 2023

Was not a good experience. I called in on a Friday to get my loan details as instructed by the email/website. I don’t remember the reps name but he was having computer issues and said he would call me Back later that day. I ever heard back from him. I called in again the following week. I was first told that I could refinance for a shorter term and $100 less than my current payment. When I was called back I was told the shorter term was denied as it would be more than I paid on my current loan. This left me very confused at I was told a lower payment earlier. I still have ended up refinancing as the interest rate would go down. I just would not be able to get a shorter term. I completed all paperwork and dropped it off at FedEx. I was then contacted by a manager to inform me the forms were sent to me incorrectly and I would need to sign the new set and return to FedEx within 2 days. I shared my experience with him and that I was not happy. He said he would send me a gift card to make up for the issues. It was a low dollar I think around $10. I have yet to receive anything.

Donna Kaye

Verified Buyer

Jun 13, 2023

Very nice people to work with. My whole experience was pleasant and easy. Thank you.

LATASHA DREHER

Verified Buyer

May 25, 2023

Jeanette Garcia was my representative and she was fantastic. She informed me of everything I needed and responded back to me whenever I had questions or concerns. I would recommend this company to my friends and family.

Joyce Cheatham

Verified Buyer

May 25, 2023

Everyone was polite and very helpful

Dennis Pridgen

Verified Buyer

May 24, 2023

Thanks so much for helping me and wife

JANICE STAMPER

Verified Buyer

May 23, 2023

I appreciated the help of answering my questions and transferring everything over. It went really quick and you guys are really friendly.

Geoffrey Hatcher

Verified Buyer

May 23, 2023

Very timely ! Very helpful!

Sharon Dingess

Verified Buyer

May 22, 2023

Very helpful and super friendly great place for a loan

kelsie Singleton

Verified Buyer

May 22, 2023

Everyone was super helpful and communicative!