honestly, the process was pretty simple. A few phone calls and emails and it was all set. What they failed to mention was my loan was not financed from them, it went through a third-party called regional acceptance corporation, which doesn't sound like a very good company to finance a car through. I tried calling them on two occasions and neither time could I get to a representative. I wish I would've stayed with Honda financial it was more money but I think it would've been worth it