Jason Santos

Feb 20, 2024

Waste of time. Decreased my payment by a whopping $14. Best that can be done to remedy the situation is being told to wait to attempt to refinance again in the future. Be careful!

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Response from OpenRoad Lending

Feb 21, 2024

Thanks for your comments Jason and I am sorry you don't feel as though the savings are worth the time. Our system keeps detailed notes on all communication we have with our customers and after reviewing the deal I see that our team provided great service plus you were able to add an ancillary product to your new loan and still end up saving money. Hopefully the money you save on your new refinanced car loan, albeit not as much as you might have liked, in addition to the added product will prove to be helpful to you over the life of your loan. Thanks again from the OpenRoad Auto Loan Savings Team

Kathy Martinez

Verified Buyer

Feb 20, 2024

Process was easy and fast

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Lemuel Travillian

Verified Buyer

Feb 14, 2024

The process took over a month and at least 10 calls asking for just one more thing

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Response from OpenRoad Lending

Feb 15, 2024

Thanks for your comments Lemuel and I am sorry that closing your new refinance took longer and was more involved that you would have liked. Your experience is not the norm for us so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinance will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Tahir dimsuyu

Verified Buyer

Feb 14, 2024

very service thank you

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Michael Scott

Verified Buyer

Feb 14, 2024

The people involved in the process especially Sarell were all great!

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KIMBERLY DETTENMAYER

Verified Buyer

Feb 13, 2024

Great experience! Fast, easy and convenient! Thank you!!

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Angela Bryson

Verified Buyer

Feb 08, 2024

Jalisa did a great job.

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LEONDRA MCCLELLAND

Verified Buyer

Feb 07, 2024

everything was done smoothly and what i was told was on point with what they offer me and im thankful.

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Andrea Howard

Feb 07, 2024

I would like to thank my agent Maegan Swain. She is amazing! The process was very easy and her patience and kindness made everything go smoothly. Im saving a good bit of money which is nice. Thank you again Maegan.

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veronica long

Verified Buyer

Feb 03, 2024

The transition was very smooth

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DEBORAH KNISPEL

Verified Buyer

Feb 01, 2024

Very good customer service

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Kenneth Ervin

Verified Buyer

Feb 01, 2024

Excellent customer service and Bwashington and her group kept me in the loop. Thank you

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Nancy Barrow

Jan 31, 2024

I definitely recommend Openroad Lending. It was so easy to refinance my car and the process was made easier with the help of Kristi Lucas. She was very helpful and pleasant to work with! Always returned calls and emails promptly! Great company 🙂

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GENE DODGE

Verified Buyer

Jan 30, 2024

Fast, Friendly, Easy, No Hassle, Fair Loan.. Excellent Overall Service. Highly Recommended Five Star*****

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Kim Arbegast

Verified Buyer

Jan 29, 2024

Very nice and professional service people

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PAMELA ESPANIO

Verified Buyer

Jan 27, 2024

Wonderful company and people that work there. Very prompt answering questions.

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Marsha Roy

Verified Buyer

Jan 25, 2024

Great experience

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NOE DELAROSA Jr

Verified Buyer

Jan 24, 2024

The refinancing process with OpenRoad Lending was a very easy process. I was able to obtain a lower interest rate that saves me a good amount of money. Ms. Washington and several other associates were very helpful and had great communication throughout this process. I can’t thank them enough for being patient with me. I truly appreciate everything they helped with.

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Monica Toepfer

Verified Buyer

Jan 24, 2024

I was happy to be able to refinance but disappointed that I didn’t get the savings amount that was listed on the letter.

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Response from OpenRoad Lending

Jan 24, 2024

Thanks Monica for your comments. I'm sorry your savings weren't as much as you had hoped for. I will review your file to see how we can do better next time. I hope the money you do end up saving will come in handy each month. Thanks again for your business. The OpenRoad Auto Loan Savings Team

Coreen Price

Verified Buyer

Jan 19, 2024

Had a great experience with Jenna even though it was through the Christmas and New Year’s holidays, the refi was done in a timely manner

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