Rick Wheaton

Verified Buyer

Jan 17, 2019

Good website, easy to navigate and excellent product.

Helpful Report

Response from PBFY Flexible Packaging

Jan 17, 2019

Thank you Rick, we have been working on Improving out website. Nice to see it is working out well. Thank you for choosing PBFY!

Jerrod Degarmo

Verified Buyer

Jan 17, 2019

Always good quality bags.

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Response from PBFY Flexible Packaging

Jan 17, 2019

Thank you Jerrod! We appreciate the positive review! Thanks for choosing PBFY!

Christina Milford

Verified Buyer

Jan 17, 2019

Have had issues with sales staff not returning calls or emails in the past. Hope that will change with the new rep we have been assigned

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Response from PBFY Flexible Packaging

Jan 17, 2019

Thanks Christina, there have been some recent personnel changes, we thank you for your patience and the opportunity to work with you!

Carole Colvin

Verified Buyer

Jan 17, 2019

Good

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Response from PBFY Flexible Packaging

Jan 17, 2019

Thank you Carole. we hope we can get up to great! Thank you for choosing PBFY!

Michelle Manon

Verified Buyer

Jan 16, 2019

I placed the order with the automated system and it worked perfectly. Thank you!

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Response from PBFY Flexible Packaging

Jan 16, 2019

Thanks Michelle! this is great to hear. We have been working on improvements, and the positive feedback assures us we are improving the right way. thanks for choosing PBFY!

Sandra Bosben

Verified Buyer

Jan 15, 2019

The packaging is perfect for my product! So glad to finally find the perfect container that reflects the values of my company.

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Response from PBFY Flexible Packaging

Jan 15, 2019

Hi Sandra! Thanks for the comment. Your excitement is contagious and we feel honored to be able to provide you with what you need for your products. Thank you for choosing PBFY!

Crystal Colley

Verified Buyer

Jan 15, 2019

Excellent selection with great prices

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Response from PBFY Flexible Packaging

Jan 15, 2019

Hi Crystal! Thanks for your response. Happy to be of service. :)

ANDREW JONES

Verified Buyer

Jan 09, 2019

No thanks

Helpful Report

Response from PBFY Flexible Packaging

Jan 15, 2019

Hi Andrew, we would love to get more information on how we can improve your customer experience. A CSR will be in touch.

Christian Hemberger

Verified Buyer

Jan 09, 2019

Fast shipping, solid products.

Helpful Report

Response from PBFY Flexible Packaging

Jan 15, 2019

Thank you Christian! We appreciate you choosing PBFY!

Compradores Britt Brands

Verified Buyer

Jan 04, 2019

Good

Helpful Report

Response from PBFY Flexible Packaging

Jan 04, 2019

Thank you for the positive review! We look forward to working with you again soon!

Deborah Karr

Verified Buyer

Jan 03, 2019

Products fine. Prices good. Shipping fast. But deeply resent having my email address given to some unknown third party. What other information have you given out? AND even though they replied 2 months ago that they were un-subscribing me from their SPAM list, they STILL SPAM weekly!

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Response from PBFY Flexible Packaging

Nov 10, 2018

Hi Deborah, we appreciate your feedback. Per our conversation, we apologize deeply for adding you to our internal mailing list. You have been unsubscribed and will receive no communication moving forward. Please let us know if there anything we can do to assist you in the future!

Alanna Group/ Jocelyne Gallardo

Verified Buyer

Jan 02, 2019

Good experience and great quality.

Helpful Report

Response from PBFY Flexible Packaging

Jan 02, 2019

Thank you for this feedback Jocelyne, it's greatly appreciated! We look forward to continuing to do business with you in 2019!

Melvin Esh

Verified Buyer

Dec 31, 2018

The service was great and the bags look great as well! Everything was prompt and we look forward to buying from you again!

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Response from PBFY Flexible Packaging

Jan 02, 2019

Thank you for this wonderful review Melvin! We appreciate the positive feedback and look forward to working with you again soon!

Joshua Rosen

Verified Buyer

Dec 27, 2018

Beautiful rice bags with silk like threads weaved throughout! The small window in front leaves buyers enough room for a peak at your product, but not enough to give away the prize! Sturdy and resealable, these bags are a perfect addition to our store.

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Response from PBFY Flexible Packaging

Dec 29, 2018

Joshua, thank you for the kind compliment! The Rice paper bags are one of our best sellers. Glad to hear the product works well for you. Thank you!

Kevin Kaeuper

Verified Buyer

Dec 21, 2018

Awesome customer service and product quality!

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Response from PBFY Flexible Packaging

Dec 21, 2018

Thank you for the compliment! Glad to hear you are satisfied with PBFY!

Coral de Camps 001-077707

Verified Buyer

Dec 19, 2018

Hello. I received the wrong pouches for a part of my order. I ordered 4oz kraft pouches and received 8oz clear plastic pouches.

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Response from PBFY Flexible Packaging

Dec 19, 2018

Hello! sorry for the mix up. We can get this easily corrected for you. One of our CSR's will be in touch with you shortly to get this taken care of. Thank you!

Michael Hatfield

Verified Buyer

Dec 15, 2018

Ordered three boxes of product and only two were shipped, after contacting PBFY they said they would ship the third box and send me tracking info. No tracking info was sent. Had to contact again for tracking info. Two trips to the U S border in order to pick up my complete order.

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Response from PBFY Flexible Packaging

Jan 16, 2019

Michael, our CSR was able to get it taken care of, but not without a few bumps, we apologize for the inconveniences this has caused. Due to your pickup situation, feel free to call in after you placed your order, so we can make sure inventory and the entire order will be ready. Happy to work with you so that you can have a smoother customer experience.

Lance Roper

Verified Buyer

Dec 15, 2018

Thanks

Helpful Report

Response from PBFY Flexible Packaging

Jan 16, 2019

You're welcome! Anytime!

Lori Randall

Verified Buyer

Dec 14, 2018

Wonderful to work with, fabulous product!

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Response from PBFY Flexible Packaging

Dec 14, 2018

Lori, thank you for the compliment and feedback. Appreciate your business. Thank you for choosing PBFY!

Robert Behlke

Verified Buyer

Dec 14, 2018

The order arrived quickly as always and the bags are of high quality.

Helpful Report

Response from PBFY Flexible Packaging

Dec 14, 2018

Hi Robert, thanks for the review. Happy to have you as a satisfied customer. Thanks for choosing PBFY!