After reading some of the reviews, I was concerned about placing a custom order and being able to receive it on time. I reached out to the sales team by email. Mike, in customer service, immediately responded to my questions and concerns. He explained they have added additional resources, manpower and equipment to catch up to their advertised turnaround time. He walked me through the entire process, reached out to me after placing my order and confirmed I would receive it as requested/expected. To my surprise, the order arrived early and is perfect. Thank you pokerchips.com and Thank you Mike for being an amazing customer service rep! - Happy Customer