As a nervous first time investor, I could not be more happy with the service I have received, they talked me through everything little and big, no matter how many times I asked them to re go over it they did, Shane my main point of call is always at the end of his phone for any enquiries or when i start worrying about things, he talks me through till he knows I am ok with everything, Lauren is also there with Emails for anything that needs sorting as well, they have both been so very helpful and made my experience a very easy, pleasant and stress free.