Walton's, your customer service is absolutely amazing. Both items arrived quickly however, both items had been damaged during shipping. Your customer service dept. replaced them both within two days. The replacement vacuum sealer was fine however, the replacement cart was also broken during shipping. I decided to glue the broken piece bake on the cart as apposed to going through the replacement process again. The boxes were so cheaply wrapped that the items could not help but be broken. I love both items and they work perfectly. Walton's, you provide great service but please notify your venders of the poor quality of their packaging.