16941
Reviews
Reviews
16941
Recommend
10 / 10
TrustScore
9.49 / 10
Andrea G
Verified Buyer
I ordered in September knowing some items were pre-order and would be shipped by September 30th, which was absolutely fine.
Come October 1st, I checked in with them to see what was what. Good thing I did. There was one item that they were unable to do. If I didn't check in my order would have sit there forever.
A suitable solution was found and accepted. They said thw items were shipped a few days later.
A few weeks passed and I still did not receive tracking. After multiple emails and days later they finally said that the warehouse is looking for my order.
Lost order? Awesome.
I finally received the tracking information 4 days ago, but the items have not veen picked up by the courrier yet. Which lets me believe that they still have not found my order.
I have missed the opportunity to wear these items for 2 events already. I purchased the corsets specifically for these events.
I have been looking for compensation for all this trouble. One month later still no items.
If it isn't resolved in the next few days I will file a claim with Visa.
Come October 1st, I checked in with them to see what was what. Good thing I did. There was one item that they were unable to do. If I didn't check in my order would have sit there forever.
A suitable solution was found and accepted. They said thw items were shipped a few days later.
A few weeks passed and I still did not receive tracking. After multiple emails and days later they finally said that the warehouse is looking for my order.
Lost order? Awesome.
I finally received the tracking information 4 days ago, but the items have not veen picked up by the courrier yet. Which lets me believe that they still have not found my order.
I have missed the opportunity to wear these items for 2 events already. I purchased the corsets specifically for these events.
I have been looking for compensation for all this trouble. One month later still no items.
If it isn't resolved in the next few days I will file a claim with Visa.
Response from Corset Story US
Dec 31, 2023
Sorry for the delay with delivery on this occasion, I can see that your corsets were delivered on the 25th October which is a few weeks later than our website suggested at the time of your order. There was an issue with sourcing the fabrics for one of the designs on your order
Apologies for the inconvenience once again
Katarina M
Verified Buyer
Order my product back at the end of September 2023. Still have not received it. Paid for expedited shipping. As nice as your customer service is, I was very disappointed that the transparency of the amount it would take to make my order was not there. It would have be nice to be informed my order would take longer, instead of me having to investigate the matter. 2 of the 3 dates I need this product for have gone by. I am hoping the product is great, because I would hate to see that waste $220. Over all I am just highly disappointed, I probably will not buy from this company again, seeing that their lack of communication is a major deterrent for this customer.
Response from Corset Story US
Dec 31, 2023
Sorry that there was a delay to your order, we did email back and forth frequently about the issue. There is a bug with our website when customers order multiples of a corset/size and not all of the corsets are in stock, the website doesn't do a very goof job of letting our customers know that some of this specific corset are on pre-order and will take 6-8 weeks for us to me. I did message a few times to explain what had happened and asked if you would like to select alternative, in stock designs or if you were happy to wait 6-8 weeks for us to make the pre-order designs on your order.
Sorry for the issue once again, we did try our best to resolve the problem once it had been reported
Dawn D
Verified Buyer
Recommend to friends already! Even though often missing the larger sizes these days
Sapphire A
Verified Buyer
Shopping on Corset Story US was straightforward and pleasant.
Jana M
Verified Buyer
I am so pleased with the corsets. They are well made and beautiful. I love them. Thanks
Nicole W
Verified Buyer
Received the order a few days earlier than the original estimated time which was great, though not needed. I loved each piece I chose and can definitely make use of all of them. Been ordering from corset story for a few years now and, considering I usually hate online shopping, I am fan of this site.
Roslin A
Verified Buyer
The service was amazing. They have wonderful deals on beautiful products. And if there is any complications at all, the service department seems to try to resolve it as quickly as possible! I bought quite a few corsets because of a buy 1 get 6 free, of lesser or equal value, deal. I was getting 2 specifically so, I could see which would go better under my wedding dress. One of my pre-order corsets was taking a while to get the fabric and they didn't know when the material was actually going to get in. So they let me pick another corset to exchange for it and shipped it out so quickly! Now I should get them in time and it is all thanks the Chris!
Monica M
Verified Buyer
Fabulous, as always. I have purchased more than 10 overbust, underbust, and waspie corsets from Corset Story. Always well made, always great quality. I do not recommend the clothing type corsets. I have purchased 4 or 5 shirts and dresses over the years and they never fit right. Somehow the designers don't understand the over-the-shoulder configuration!!! Corset Story always cheerfully refunds or exchanges, so that's a definite plus if you want to take a chance on the stunning clothing. I am 5'9" and weigh 142 lbs., btw
Paul T
Verified Buyer
The website ordering was easy, and lots of helpful information. Of course, we are awaiting the product to see its fit and quality, and also how well and quickly returns are processed (though we hope that won't be necessary).
Kim R
Verified Buyer
Corests are amazing quality and shopped extremely quickly. We had items on back order also and they came in ahead of schedule. 😀
Jodi W
Verified Buyer
It wouod have been 5 stars if hip and rib spring were given. I adore the sales! The prints are phenomenal. I have yet to try my items on.
Sara H
Verified Buyer
Your website is very easily one of the best I have used for shopping. The categories are great. Absolutely wonderful selections and styles in almost all colors. My only issue was waiting too long to order some of my corsets for the season and they were not available. That was my fault not yours :-)
Nicole G
Verified Buyer
Absolutely wonderful to order from! Very helpful when there was an issue with my order and fixed my mistake. Shipping was lightning fast and corsets are beautiful.
Kate H
Verified Buyer
Just beyond amazing as a company! Great product great costumer service. EVERYTHING good and hard to find in a business now a days is in in Corset Story! Just wow and thank you for making all my experiences throughout the years!
Joseph M
Verified Buyer
Excellent selection and customer service!
Chelsea D
Verified Buyer
I’m 5’5, 34B and 135lbs. A US size 10 fits me perfectly. This is my second haul of corsets from them and I just love them even more in person. The detail, the structure, the amount of room for a little weight gain! Love it all. They do get more comfortable the more you wear them. Wear it around the house to make them fit you better before you go out but you totally don’t have to. I’ve thrown one on and left immediately and it was fine.
Kayla I
Verified Buyer
I love the corsets and have ordered from this company several times in the past. This most recent order was part of their 6 for 1 sale, so no returns are possible, which is disappointing, because one of the items came with a damaged seam. The rest are made very well, so I suppose one out of 5 corsets being wearable is still a good deal.
Kaely F
Verified Buyer
I have purchased several corsets from corset story. It is always a pleasure!
Christina C
Verified Buyer
The deal was too good to pass up, and the site was extremely user friendly. I can see me returning to shop more if there are good deals like the one I used!
Erin S
Verified Buyer
The filter based on size does not seem to work. It presented many options that were sold out in the selected waist size. The size calculator on the other hand is incredibly helpful
Response from Corset Story US
Dec 31, 2023
Sorry to hear that
There is an option on our filters to select natural waist size, this will filter our designs by all of the corsets which we produce and offer for that size, there is then a 2nd filter options called "Product Stock State", here you can select in stock, or pre-order. Using the 2 filters together will show you which corsets are available in any size to ship now, or available for pre-order for customers who don't not mind waiting for their ideal designs
I hope this helps
About Corset Story US
Corset Story is a UK company which designs, tailors and manufactures quality corsetry for all occasions. Whether you are looking for a special top, concealed shape wear, sexy lingerie or something special for your special day we have something to suit you. Visit our online store to find your perfect corset today!
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Corset Story US is a Verified Merchant
Questions? Contact Us
sales@corset-story.com
email support only
7 days x 24 hours
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