Very quick delivery. Good quality.
Hi Jackie C,
Thank you for submitting your review. We're sorry the courier didn't call you before delivery. We have always asked our courier to call our customers in advance of delivery, however, we understand the courier may have forgotten on this occasion. We have sent your feedback to our courier to ensure this does not happen again. Thank you for shopping with us and we hope to have you back soon.
Best regards,
At ePet.hk, we put our Pet Friends first.
We’ve been trusted by thousands of Pet Parents to deliver food, treats, toys, health and hygiene products, directly to their door. We stock all major Pet Brands and quality-check every single bag, pouch, can, bottle and box. That’s why we’re confident in our 14 Day No Quibble Return Policy. On top of that, our products are immediately available for orders and we offer a speedy delivery service that is Free When You Order Over $250.
Don’t just listen to us, listen to our Pet Parents too, as they’ve sent us thousands of reviews. Every day we’re told our Pet Friends are satisfied and happy, which is why we continue doing our best day-in, day-out.
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Dear Ma T,
We're sorry to hear you had a problem with your delivery. We understand you arranged a specific delivery date with the courier, after your parcel had left our warehouse. Normally, the courier will pick up the parcel from us and deliver it the next day (without further instructions). We strongly recommend you to contact us directly to arrange a specific delivery date, so that we can control the dispatch date and also follow-up on the delivery, on your behalf. Once again, we're sorry your parcel was not delivered on the day you requested. We have sent your feedback to our courier, so that they will improve their service. Thank you for shopping with us and for sending us your valuable feedback.
Best regards,
www.epet.hk