I made a mistake when ordering and the customer service rep helped to correct it for me. Wonderful service I received.

I went through two different cheap e-collar systems before a trainer friend recommended this one to me. At first I didn't want to spend the money, but I saved up and I am so happy I went with this one. The waterproof feature is worth its weight in gold! My dog and I swim all the time and both the receiver and transmitter have been completely submerged on many occasions and still work perfectly, the transmitter floats, albeit just below the surface. My only negative feeling I have about it is the round shape of the remote, and the lack of belt clip. I would prefer the traditional shaped remote, I found those easier to fit in my hand, and those usually have a belt clip built into them. With this one you have to buy a belt clip separately. The lanyard is ok but I much prefer to have it clipped to my shirt collar or pants when I am hiking rather than swinging loosely from my neck. I thought about going with another brand for that reason but I couldn't stand spending $100 more on a Dogtra system with the same features just for the remote shape. When it is time to purchase another system I may go with one of Educator's 900 series. Other than that, training with this has gone great, the receiver has an almost instant response time to the remote, and all of the features come in very handy. I use the vibration before stim, and I almost never have to give stim any more because of that. I also use the light on the receiver all the time, it's great for walks at night even when my dog is wearing her leash, so cars can see us. All in all I highly recommend this collar system. Despite my qualms about the remote shape, I admit it is convenient having the buttons sitting right at your finger tips. The way they are set up, the vibration is under your thumb, the stim is under your index finger, and the boost is under your middle finger, so you always know you are hitting the right button as long as you use the corresponding finger. If you are on the fence about this system, I encourage you to take the plunge. I debated myself on it for weeks and my only regret is I wish I had tried it first rather than third. Educator customer service is fantastic. Last bit of advice is definitely seek out a good trainer to use any e-collar. I had only ever done positive training so I got help and that made it so much better. If you use them wrong you can really screw up your dog so if you have no experience with them then definitely have someone teach you the right way to use it and do your research.

It’s intimidating to consider using an e-collar on your dog. You have to overcome any trepidation and just learn how to use it correctly. Once we did that, we decided that we do indeed like the Educator ET-300. It suits our dogs requirements perfectly. We LOVE, LOVE, LOVE the tone option because our dog responds to it so well. She hears it and does what she’s supposed to do because she quickly learned that it will be followed by a weird ‘szzt’ if she doesn’t. The few times we had to use it, she tilted her head slightly and then came right over to us. No yelping, no discomfort, just a "hey now, that’s weird and I’m not sure I like it.” The manual has some spelling errors that drove me crazy as an editor and made me think that the product quality would also be imperfect but that’s not true. The battery life is kick-ass and everything is well-constructed. I do wish the controller wasn’t round or bright yellow. I would like something that fits in my hand better and not be so glaringly obvious considering people’s attitudes about e-collars. I might look into the belt clip because I’m a short woman and hanging it around my neck is just irritating because it bangs against my belly as I walk. I did add a little clip to it to hang it from my belt loop and that works better for me. And finally, I would like to see each button have a very specific feel so you know you’re pressing the correct button (in our case the tone button) without having to look at the controller. One final comment: their customer service is top notch. That’s an impressive thing these days. Overall, I highly recommend this e-collar and this company. - Susan

Company great to deal with, contact points as described. Shorter a better fit for short coated dogs

excellent customer service and super fast shipping

Exactly as advertised. Received it very quickly and I'm very pleased with my purchase as well as the outstanding customer service that they provide. Definitely 5 STAR!

Really like the 300 plus mini. Fits dog good and works fine. Had some questions on unit and it took days to get someone to talk to me. Experience was frustrating, but in the end the person who helped me was very nice and knowledgable.

I like the collar, but changing batteries is not easy. Good thing it does not have to be done very often--like once every 4 or 5 years. Whole process is awkward and time consuming. That being said, the company is great to work with and shipping is super fast.

Got everything sooner than expected

exact same as the original battery.
can't believe how fast it came w/ U.S.P.S. priority shipping (two days)

It's a great product and the size of the controller is comfortable and easy to use. The site is a little unclear about the choice of skins but I called and Byron was great and took care of all of my questions. They include a lanyard but I wish they came with the plastic belt clip too (instead of being an add-on). When you have three controllers around your neck it’s a bit much. The option of switching between lanyard or belt clip would better. It's nice knowing later I can change the controller to use on more than one dog. It's a great tool and I recommend them to everyone and love showing how safe and humane they are for the dogs.

Ordered on a Saturday and had my item by the middle of the following week. Thanks for the quick shipping and great product

Came quickly, order was correct

I really love this collar, I have a cardigan welsh corgi and a black lab.. The collar is easy to use, dogs respond very well, has really helped with training! I had a few questions when setting up the second collar and the customer service is FANTASTIC! Walked me through it in minutes.. Such a pleasure! I would and have recommended this product to friends!

Thank you for your great customer service

Very please with product and it arrived sooner than I expected

Awesome collar and pre-post sales support!