170
Reviews
Reviews
170
Recommend
9 / 10
TrustScore
9.7 / 10
Glenn P
Absolutely amazing service - the team went above and beyond to assist me and we great to deal with from start to finish. I will 100� using these guys again, money well spent.
Samantha D
Verified Buyer
This service is sooo worth it! Spent weeks trying to find reward seats sent them my dates and preferences and done.. Seats sorted and I would NEVER have thought of the route! Fantastic.
Aaron G
Verified Buyer
Great service. Very easy and helpful.
John R
Verified Buyer
Great
Fiona M
Verified Buyer
Thanks to Pete at Award Flight Assist I managed to use my points and only spend $370 for 2 people to get from Nairobi back to Australia- in peak season. He knew which flight paths to take. which airlines to use and which FF points to redeem. Instructions were clear and service was prompt.
This service was well worth using. It saved me time and money. I would use this service again for sure. Africa here we come!
This service was well worth using. It saved me time and money. I would use this service again for sure. Africa here we come!
John P
Verified Buyer
While we were conscious to provide as much flexibility as possible in our booking request, Bronwyn, our consultant, clearly had a thorough handle on what we wanted and provided us with 5 multi-city travel options matching our brief. The process from start to end was efficient and clearly communicated, and a slight hiccup with the airline at booking stage was dealt with calmly and with clear guidance.
Kerry G
Verified Buyer
Award Flight Assist was fantastic. It helped me focus my ideas on where and when I wanted to go, then provided me with a series of options that were tailored to my preferences. When it came to the booking procedures, I was provided with a step-by-step set of instructions that worked perfectly. Any queries I had were answered quickly and resolved (thank you, Bronwyn!).
Brett H
Verified Buyer
The service with which was provided to us was top class. It cost $800 which sounds like a lot of money, however it was money extremely well spent.
Frank D
Verified Buyer
The whole experience was seamless from start to finish. Lance was awesome to deal with, and even replied to questions on a Sunday. Brilliant service.
Ed T
Verified Buyer
A QANTAS Bronze FF looking for 2 business class fares CBR-YVR return in Jul Aug 2023 and James persisted with so many options, back and forth. A fantastic service. Right at the end, the actual booking on the QANTAS web site was a doddle. Best $$ we've ever spent
Anthony W
Verified Buyer
Great service, quick and easy. Saves a lot of time trawling through airline booking websites.
Biagio A
Verified Buyer
absolutely fantastic service. Fast, friendly and efficient. Did everything I couldn’t do after a month of trying.
I’ll always use this service in the future.
I’ll always use this service in the future.
Jeremy P
Verified Buyer
The service was really great except for one problematic hiccup - the email domain that I was contacted from has a misconfiguration and results in their emails going to my spam folder (as flagged by Google), which meant I hadn't seen their initial report and wasn't able to book in time while the seats were still available. Fortunately, Bronywn was pro-active enough to text me and re-do the report when she realised I hadn't been getting the emails. I do appreciate that pro-active follow-up but would recommend to have the IT system reviewed by a specialised to resolve the spam issue (I suspect it's a misconfigured SPF record). Thanks Bronwyn for a great job despite the communication challenges.
Scott R
Verified Buyer
Frequent Flyer Solutions provided a professional and efficient service. They helped find award seats that I could not locate, and kept me updated with changes to my itinerary when I requested them. Thank-you, Matt and the team. I highly recommend using them to plan your trip by award points.
Mark M
Verified Buyer
With Qatar pulling Business class seats to Europe, I found it very hard to find suitable flights. Peter gave me many options (including flights available only through married segments) The hard part was finding a Qantas Customer Rep willing to search for the flights. After 7 phone calls , found one who was willing to help. I highly recommend this service.
Greg N
Verified Buyer
Lance could not have been more helpful. His perseverance and patience accompanied by a pleasant demeanour were all greatly appreciated.
Tony H
Verified Buyer
Very good service and advice.
Easy booking using the recommendations
Easy booking using the recommendations
David W
Verified Buyer
Excellent and responsive service from Bronwyn, thank you! Booking instructions were also very clear and easy to follow.
Bruce H
Verified Buyer
Outstanding committment and service. They went above and beyond to get me the flights I needed
Peter C
Verified Buyer
Very happy with the speed of the service and the options offered. I would never have thought of them myself.
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