1807
Reviews
Reviews
1807
Recommend
10 / 10
TrustScore
9.9 / 10
Evan G
Verified Buyer
Service is superior. I am also a repeat client.
Easthlyn R
Verified Buyer
Thanks David so much for your help, you made my life so much easier. The process was smooth with no problem..... thanks again
Sean R
Verified Buyer
I submitted a question about a fee I believe was incorrectly charged and I have not heard back from anyone
Response from ItsEasy Passport & Visa
May 13, 2025
Hello Sean, I have been informed that a member of senior management reached out to you regarding your concerns and confirmed that all charges you received were correct and accurate. We apologize for any confusion regarding the breakdown of our fees and hope you were satisfied with our service.
Stephen S
Verified Buyer
Using the app and dropping off at the office went seamlessly.
Karen L
Verified Buyer
Thank you for all of your help. The process was seamless and fast. Your updates were perfect too!
Jackie F
It’s a great service, well worth the extra fee you may pay. They made everything absolutely smooth, did a great photograph and I got my passport renewal in a few weeks. I recommend them highly.
Patricia Mosley
Our experience with itseasy has been a nightmare. We have filled out this paperwork multiple times, each with some type of error on their part. We ended up changing travel dates and may have to change them again. We paid for expedited service with them not knowing that the consulate was closed? Really?!? Shouldn’t they know that ahead of time? Wouldn't you advise the 'customer' that expedited would not be available due to that? It seems that these people either didn't know or decided not to say and instead charged for it. Please know that just as I am sharing just a fraction of our displeasure and disappointment with 'itseasy' because it has not been. Do yourself a favor and find someone else to go through.
Response from ItsEasy Passport & Visa
Jan 29, 2025
Part of our visa service includes Document Pre-Check where we review completed documents for accuracy before they are shipped to us to ensure timely processing. This customer shipped her documents prior to completing the DPC process causing unnecessary delays. The consulate was then closed for several days which caused further delays. Despite receiving her visa, ItsEasy acknowledged the delays and refunded her over $200 in fees. We put customer service at the very top of our priorities and always will.
Steve Leichtman
Easy, fast accurate and communicated frequently and effectively. Exactly what I needed!
Hae Won
I worked with Maggie R. from It's Easy to get my passport name corrected and expedited before my trip. She was very thorough with the document precheck and communication was clear throughout the whole process. Received my new passport quicker than I expected. Amazing service!
Thomas Tankersley
Verified Buyer
Really quick and very trustworthy!! This is the second time I've used ItsEasy!
Kenneth Weichselbaum
Verified Buyer
They’re great. Couldn’t have been easier. I wasn’t in a rush but it all went smooth and took about 5 weeks even though they said 7-9. Was a pleasure and would do it again.
Stanislav Isayev
Verified Buyer
Great service
Woosevelt Dortilus
Verified Buyer
It’s eady
Verified Buyer
I have used Its Easy for years , when they first in Rockefeller Center. They are reliable and follow up. My passport renewal came early within the 7-9 week window I was given. Highly recommend.
David Chambers
I found my passport to be water damaged three weeks before an international trip. I found ItsEasy staff to be helpful and responsive, and I never had to wait more than 10 minutes on hold to talk to someone. The process for a rush replacement was easy to follow. My passport arrived in time for my trip. While I hope to never need this service again, I am glad it was available when I needed it.
David Sydney Kloth
Verified Buyer
none
William Busch
Verified Buyer
It was a bit expensive but it was my own fault that I had to use their service in the first place. The service itself was A+ rated. I paid extra for the document verification, which came in very handy with the rushing and mistakes I was making. Communication via phone, online chat and email was all very professional and helpful. Once I had everything in order I sent in my packet. They told me what day they would start working on it and when I could expect my renewed passport back. I actually got it back one day early. If you're in a serious bind with limited time to deal with a passport on your own, I highly recommend this service. It did relieve a lot of stress from me as I didn't have to worry about calling for appointments and traveling. Although I considered this service expensive, I got my money's worth. It's hard putting a price on stress.
Verified Buyer
The whole process was quick, simple and easy and I received my updated passport much sooner than expected. The staff were courteous and friendly and went over the necessary steps very clearly. I would highly recommend ItsEasy to anyone looking to obtain or renew their passport!
Don
Used them for years. Always reliable, professional and courteous service!
Susan B.
Have a procrastinating spouse? Or even if you don't, this is the ONLY company I would use. They were extremely pleasant and maintained a sense of humor throughout reducing the stress less level immensely. From the owner on down - nothing but professional and attentive.
About ItsEasy Passport & Visa
At ItsEasy Passport & Visa, we simplify the process of obtaining passports and visas so you can focus on your travels.
With years of experience in the industry, we understand the complexities and challenges that can arise when applying for travel documents. Our dedicated team is here to guide you every step of the way, providing personalized service and expert advice tailored to your unique needs.
We pride ourselves on our efficiency and reliability, ensuring that your application is processed quickly and accurately. Whether you're a frequent traveler or planning your first international trip, we've got the tools and resources to make your experience as seamless as possible.
Trust ItsEasy Passport & Visa to take the hassle out of travel documentation, allowing you to embark on your adventures with confidence.
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With years of experience in the industry, we understand the complexities and challenges that can arise when applying for travel documents. Our dedicated team is here to guide you every step of the way, providing personalized service and expert advice tailored to your unique needs.
We pride ourselves on our efficiency and reliability, ensuring that your application is processed quickly and accurately. Whether you're a frequent traveler or planning your first international trip, we've got the tools and resources to make your experience as seamless as possible.
Trust ItsEasy Passport & Visa to take the hassle out of travel documentation, allowing you to embark on your adventures with confidence.
ItsEasy Passport & Visa is a Verified Merchant
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