4136
Reviews
Reviews
4136
Recommend
10 / 10
TrustScore
9.49 / 10
Matthew Sutherland
Verified Buyer
Aniya was an absolute pleasure to work with, that girl deserves a promotion!
WILLIAM NESEMEIER
Verified Buyer
The administrative process is a nightmare. I go about 20 requests for insurance after I submitted a paper copy.
Response from OpenRoad Lending
Mar 15, 2023
Thanks for your comments William and I am sorry about the paperwork. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team
Shannan Weymouth
Verified Buyer
Thank you
JEFFREY BELL
Verified Buyer
Leslie raymer is the sweetest person and she’s the reason I had a good experience. I appreciate it guys.
ALBERTO RUIZ
Verified Buyer
Outstanding support n customer service
Karen Hecht
Verified Buyer
Very smooth process
amber decker
Verified Buyer
Very easy process and friendly service!
RICARDO CALDERON Hernandez
Verified Buyer
thank you
Tanya Kudla
I responded to an inquiry from OpenRoad lending regarding refinancing my vehicle. My representative was Doug Ferreri. After I had submitted all the requested paperwork, I was told that my insurance deductible needed to be lowered in order to qualify for the loan. As a result, the my total vehicle payments, including insurance, increased by $100 per month, which was more than the refinancing would lower the payment. When I informed Doug about this, he encouraged me to verify the increase in insurance payment and get back to him and we would “go from there.” Once verified, I reached back out to Doug and received no response. At this point, I have reached out four times via email and telephone, and have heard nothing back. Prior to the last email, Doug was contacting me incessantly, and now absolutely nothing. This is incredibly disrespectful and inappropriate business conduct. All I can say is I am very glad that I did not end up doing business with this company.
Response from OpenRoad Lending
Mar 07, 2023
Hi Tanya, I am sorry that we were not able to assist you. Unfortunately we are not able to finance vehicles with an insurance deductible of greater than $1000. Our system keeps detailed notes on all communication we have with our customers and I am sorry for any confusion, however, after reviewing the correspondence it does appear that we did contact you back. Either way I will communicate with our team so we can do better next time. Thank you for considering us and wishing you the best, The OpenRoad Team
Larene Sully
These are not helpful at all. I was even approved! Customer service is appalling, rude and nasty!
Thank goodness I decided not to finance with them! I found a better offer from someone else!
I WOULD NEVER RECOMMEND THIS COMPANY FOR ANY FINANCIAL HELP!
Thank goodness I decided not to finance with them! I found a better offer from someone else!
I WOULD NEVER RECOMMEND THIS COMPANY FOR ANY FINANCIAL HELP!
Response from OpenRoad Lending
Mar 07, 2023
Hi Larene, I am sorry that we were not able to assist you. Unfortunately we are not able to finance commercial or work vehicles which is what your particular type of van is considered to be. Thank you for considering us and wishing you the best, The OpenRoad Team
KAREEM WILLETT
Verified Buyer
Na
David Tice
Verified Buyer
Quick and helpful service. Helped reduced our monthly payments.
Alexander Stupak
STAY AWAY FROM COMPANY! Worst company that lies and scams you. Was told I was preapproved for double the amount the final payment was for. Each time I talked to someone the amount of savings I was told was cut by $10-$25 each time going down to half the amount of the original. Then on top of that they tell you that you are given a complimentary dent removal service for small dents. Which they then charge you for. I pay $2000 a year in insurance, I do not need to pay for some crap dent repair I was told was complimentary. I lost over a year of payments I made just to save a tiny amount, half than what I was told and then was scammed and lied to about about free services that they then tack onto your payment so they can make even more money. You lose valuable payments you make, take a hard credit hit only to save a small portion of what you are told at the beginning. They are a lying scammy company.
Jaime carroll
I got a car loan with them. Jan my representative lied to me. They put a warranty on there and told me it was GAP insurance & it wasnt. I totaled my car & found out it wasn’t GAP. It was some kind of bullshit Warranty that only gave me $500. I’m upside down $3200 and the company realized they made a mistake and told me people make mistakes every day and try to settle for $1000. Worst company ever.
Floyd Brown
how can i apply for this
Patricia Hood
Verified Buyer
I’m so happy that you took over my car loan and lower my car payment. Thank you so much
Ranfere Cornejo
Verified Buyer
Great
BRIAN KREMER Sr
Verified Buyer
Up front process, easy to apply and complete the loan. Would recommend.
Frank Gill
Verified Buyer
OpenRoad Lending made the process of getting along very easy and quick in getting me approved with my current situation ahead at hand
That my big concern and problem with them is that interest rate that I have been quoted and what I was given at the end higher
That my big concern and problem with them is that interest rate that I have been quoted and what I was given at the end higher
Response from OpenRoad Lending
Jan 27, 2023
Thanks Frank for your comments. Sometimes the final rate can move up a little or even down based on any changes to your application, credit or the vehicle. I will have our team review your deal and reach back out to you.
Thank you! We appreciate your business and hope you enjoy those monthly savings.
The OpenRoad Auto Loan Savings Team
KATIE SISK
Verified Buyer
Makes it easy to refinance
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped hundreds of thousands of customers save over $100/month on average by refinancing their auto loan!*
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
*Terms and conditions apply. See our site for details.
Visit Website
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
- Lower Rates and Amazing Savings
- A+ accredited by the BBB and a trusted member of the American Financial Services Association
- Quick loan decisions, flexible financing options and cutting edge technology for a great experience
- There’s no obligation to apply, no hidden costs and no application fees
- The highest level of customer satisfaction and award-winning customer service
*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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