4136
Reviews
Reviews
4136
Recommend
10 / 10
TrustScore
9.49 / 10
PAUL SABATINO
Verified Buyer
Great to work with, saved $59 a month on my vehicle payment.
Patricia Archibald
Verified Buyer
This Company made this whole process painless!
Thank you for working with me in getting my car refinanced!
Thank you for working with me in getting my car refinanced!
Marcus Lang
Verified Buyer
Very prompt handling entire refinance
Kimberly McNeil
Verified Buyer
Was fast and easy
Tyler Earnest
Verified Buyer
Such an easy and fast process. Helped us save money each month.
Marie Principe
Verified Buyer
Only reason Im giving a 2 because the service was great. The issue is that they added GAP coverage and Service contract fees without asking me or verbally telling me. Cost 2,500.00. So NOW I have to email separate vendors and cancel and have to worry about sending confirmation to the lender so they credit that amount to the principal. Which is a nightmare to do. Horrible experience.
Thanks for the reply. But when a consumer is ONLY seeking a refinance doesn’t mean you can add things without verbally mentioning it. Paperwork was presented and at no point did the representative mention the 2500.00 dollar add ons. You took advantage of a customer that had the trust in your company to REFINANCE my loan. Not add subtlety add things and lean on the fact that it was in the paperwork. Poor business practice and excuse.
Thanks for the reply. But when a consumer is ONLY seeking a refinance doesn’t mean you can add things without verbally mentioning it. Paperwork was presented and at no point did the representative mention the 2500.00 dollar add ons. You took advantage of a customer that had the trust in your company to REFINANCE my loan. Not add subtlety add things and lean on the fact that it was in the paperwork. Poor business practice and excuse.
Response from OpenRoad Lending
Dec 01, 2021
Thanks for your comments Marie and I am sorry about the misunderstanding with your refinance. We would never add products to a new loan without the customer asking us to. In fact, both GAP and the Vehicle Service contracts have their own agreements that the customer signs and acknowledges before they can be sold. We keep detailed records of all the communications related to the fulfillment of the loan so I will be sure to review your deal with our team. Please also feel free to email our customer care team at applicationreview@openroadlending.com and we will be happy to assist you in canceling the GAP and Vehicle Service contracts.
Thanks for your business.
The OpenRoad Auto Loan Savings Team
Carl Hautmann
Verified Buyer
Overall it was a good experience. The problems I had were being able to contact someone on the phone, and the amount of time that I talk with constant changes to the paperwork that was needed. Be sure to have all the paperwork you can think of ready to go when using any type of service like this.
Josephine Henry Pettus
Verified Buyer
Very professional kelt me updated on what going on
Melanie Donoghue
Verified Buyer
Great Company to do business with
Paul Reeser
Verified Buyer
I thought they where slow at doing the paperwork making me late on my payment I haven't been late on any payments for 5yrs
Response from OpenRoad Lending
Nov 24, 2021
Thanks for your comments Paul and I am sorry about the issue with your documents. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the delay with your paperwork. Thanks again from the OpenRoad Auto Loan Savings Team
Daniel Acevedo Jr
Verified Buyer
I really appreciate open road they did an awesome job for us and saved us lots of money we thank you so much.
ANTHONY SHIRLEY
Verified Buyer
Very nice prompt and great service
Andrew Szasz Jr
Verified Buyer
Kimberly Woods was very knowledgeable and very pleasant to talk to!
Victor Najera Jr.
Verified Buyer
Maggie is the best person to help to refinance your loan
Kelly Perez
Verified Buyer
The only reason why I didn’t give 5 stars is because I’ve asked multiple times if I can pay down my principle and no one responds.
Response from OpenRoad Lending
Nov 17, 2021
Thanks Kelly for your comments. I am sorry to hear that our team members did not communicate with you promptly. I will be sure to review your deal and communicate with the appropriate folks so we can do better next time. Hopefully the money you save will come in handy! Thank you for your business, we really appreciate it. The OpenRoad Auto Loan Savings Team
Luz Garcia
Verified Buyer
Excellent customer service and they help you with your needs right away.
Robert Mitchell
Verified Buyer
I was surprised at the process...But kept having to resend same documentation and things. Was pretty streamlined
Sharndia Graham
Verified Buyer
Great experience
Sherry Taylor
Verified Buyer
Thank you for consistency in processing my new loan
Sarah Richards
Verified Buyer
I was looking for someone who could process the refinancing of both of my vehicles and I decided to try Open Road Lending. I needed to lower the payments and interest rates. I support my daughter and her children and when she became ill and couldn't work it made it harder on me. I first contacted Open Road and spoke with Destiny Tiller who was a god send on getting my Chrysler refinance and she went above and beyond to help me. Since my experience was so great, I decided to get my GMC refinanced and this time I worked with Jalisa Thompson. I think these two ladies are the best. They are efficient, professional, and do everything they can to make the transfer smooth and less stressful for the customer. Thank you both so much for your great work.
About OpenRoad Lending
Since 2009, OpenRoad Lending has helped hundreds of thousands of customers save over $100/month on average by refinancing their auto loan!*
OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
*Terms and conditions apply. See our site for details.
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OpenRoad will customize loan options to best fit you, regardless of your credit. Our Loan Care Agents are auto refi experts and will help you accomplish your refinance goals. Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad is a multi-time Dallas/Fort Worth Best and Brightest Company as well as a Best Place to Work by the Dallas Business Journal.
With OpenRoad, you are in the driver’s seat!
- Lower Rates and Amazing Savings
- A+ accredited by the BBB and a trusted member of the American Financial Services Association
- Quick loan decisions, flexible financing options and cutting edge technology for a great experience
- There’s no obligation to apply, no hidden costs and no application fees
- The highest level of customer satisfaction and award-winning customer service
*Terms and conditions apply. See our site for details.
OpenRoad Lending is a Verified Merchant
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