947
Reviews
Reviews
947
Recommend
9 / 10
TrustScore
9.09 / 10
Yan U.
Verified Buyer
Took five weeks to get the product
Response from Rosenthal Online Store
Jan 21, 2017
Thank you for your review. The customer is right, the order took longer than anticipated. Nevertheless, we informed him right away and compensated him with a discount coupon. We are sorry for the inconvenience.
Thomas L.
Verified Buyer
Coupon code does not copy and paste
Country/state should be dependent fields
Country/state should be dependent fields
Henning O.
Verified Buyer
Your website is cumbersome when trying to add to the same item. It would not delete and add a new quantity . It required having to start all over.
Jerry B
Verified Buyer
Excellent quality and quick response.
CLAIRE L.
Verified Buyer
very satisfied
Simona T
Verified Buyer
I am highly satisfied with my experience. I ordered a couple things and it took about two days to receive them. Excellent service. Would definitely recommend this website and its brands to other people.
Lisa C
Verified Buyer
All items were the exact match to the china set and the replacements we needed. Shipment was quick and all items packed appropriately. Thank you.
Lisa W
Verified Buyer
Great! I will be purchasing again!
Joni B.
Verified Buyer
Quality of merchandise is excellent; quality of customer service is sub-par. I ordered an item for delivery by Christmas, followed up with an email to your customer service to confirm delivery before 12/25. I was assured my item would arrive, yet it it did not arrive until the following week. I arrived to my holiday empty-handed, and I was not happy about it-- particularly after personally seeking your assurances about delivery date.
Response from Rosenthal Online Store
Jan 14, 2017
Thank you for your review. The order was placed on Friday night (after business hours) and shipped on Tuesday afternoon using the selected shipping method (UPS ground service) - the shipping thus left well within the online stated 2 business days time span. Our customer service advised the customer upon request that shipping will take between 3-5 business days (plus a compensation was offered also). We are sorry the order did not arrived when you needed it, but from a shipping performance and customer service perspective this order and customer communication went flawlessly.
Namiko L
Verified Buyer
I was satisfied with my customer service experience. The rep answered all my questions and concerns.
brian s
Verified Buyer
excellent shopping experience! items are beautiful, arrived quickly, and aptly packed to ensure a safe arrival.
Ryan H
Verified Buyer
My experience to buy online was easy as could be
stephanie K
Verified Buyer
Fast service
Denise C.
Verified Buyer
Very satisfied
Jacob N
Verified Buyer
Our Versace dinnerware collection continues to grow thanks to Rosenthal!
Roseann D
Verified Buyer
Very prompt shipping, carefully packed and a beautiful product.
kristina p.
Verified Buyer
The products are supreme, the ease and security of ordering them is fantastic. They come quickly and I've never had any issues with defects or late orders.
Mark C
Verified Buyer
All glasses were well packed and nothing was broken! Well done!
Robert R
Verified Buyer
Rosenthal is an excellent company to do business with not only because they offer quality products, but it is always done in a timely and professional manner!
Lisa H.
Verified Buyer
Easy website to maneuver
About Rosenthal Online Store
ROSENTHAL USA - EVERYTHING FOR THE WELL SET TABLE
Rosenthal has continually developed its collections to meet the requirements of global markets and modern consumers. Each of the successful Rosenthal brands, including the Rosenthal studio-line with design oriented, avant-garde services and objects of art in porcelain and glass, the Rosenthal classic with its timelessly beautiful, elegant porcelain collections and Thomas, the Trend Factory with design oriented consumer porcelain, offers contemporary and high quality products. The extensive product range is complemented by the lifestyle collection Rosenthal meets Versace with its luxurious porcelain services and exclusive gift ideas.
TRADITION IN DESIGN
Over 135 years an extraordinary, richly diverse company has grown in the town of Selb/Upper Franconia, that today is one of the leading suppliers worldwide for contemporary, innovative design for the tabletop, home interiors and gift areas and a range of brands with an international appeal. The company was shaped largely by the two entrepreneurial personalities privy councillor Philipp Rosenthal and his son Philip Rosenthal until well into the 1970s. The company is influenced today by the exceptionally close work with leading artists and designers from across the globe. A unique corporate culture has developed upon these foundations shaped by design and the encounter with art and culture stretching from product development to brand image and architecture to the corporate CI and the promotion of cultural projects.
"Consumer articles and objects of art have only maintained their cultural and material value over the centuries if they were designed as contemporary objects of their era but never as imitations. We therefore only work with artists and designers who may well represent differing directions, but have all dedicated themselves to designing contemporary originals of our times."
Philip Rosenthal, 1962
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Rosenthal Online Store is a Verified Merchant
Questions? Contact Us
help@rosenthalusa-shop.com
2018048000
9AM - 5PM EST
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